HIL Tester

Job Description – ERP Coordinator (Independent Position)

Position: ERP Coordinator

Experience: 1+ Years

Location: Navi Mumbai

Industry Preference: ERP / Software / IT Services

Job Summary:

We are looking for an experienced and independent ERP Coordinator who can strictly monitor ticketing operations, coordinate between teams and clients, and ensure proper follow-up on every support and development query. The candidate should be confident, straightforward, result-oriented, and capable of handling responsibilities independently without continuous supervision.

Key Responsibilities:

•

Monitor daily ERP support and development tickets.

•

Ensure every client query is properly logged and ticket generated.

•

Verify whether tickets are resolved within committed timelines.

•

Follow up with support and development teams for pending issues.

•

Track unresolved queries and escalate delays when required.

•

Maintain proper coordination between client, support, and development teams.

•

Ensure proper communication and status updates are shared with clients.

•

Prepare daily/weekly pending ticket reports and management updates.

•

Identify gaps in ticket handling and improve process discipline.

•

Independently handle critical client coordination and issue management.

Required Skills:

•

Strong experience in ERP coordination and ticket management.

•

Good understanding of support flow, issue tracking, and escalation process.

•

Strong communication and follow-up skills.

•

Blunt, confident, and professional personality with strong ownership mindset.

•

Ability to handle pressure and maintain strict process control.

•

Experience with ticketing systems and ERP software preferred.

•

Good reporting and documentation skills.

Candidate Profile:

•

Independent decision-making capability.

•

Strong work ethics and accountability.

•

Ability to manage teams and push for timely closures.

•

Professional attitude with excellent coordination skills.

Preferred:

•

ERP implementation/support background.

•

Experience working with multiple clients and internal technical teams.

•

Ready to travel if required for business coordination.

•

B.Com Graduate/ Any Gradute.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in product management or a related technical role.
• 3 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).

Preferred qualifications:

• Master's degree in a technology or a business related field.
• Experience in designing AI interfaces that handle latency and failures gracefully, with preferred experience in HR product management.
• Ability to design quantitative frameworks that track real-time model performance, grounding accuracy, system degradation, and hallucination rates.
• Ability to lead complex, ambiguous technical initiatives and aligning high-profile, cross-functional teams toward shared goals.
• Deep technical fluency in generative AI mechanics.

About the job

We put our users first. The world is constantly evolving, and we're looking for Product Managers who are adaptable, innovative, and excited to build products that impact millions of people every day.

In this role, you'll work cross-functionally to guide products from conception to launch, bridging the technical and business worlds. You'll break down complex problems into actionable steps that drive product development.

Our Product Management team partners closely with engineers, designers, marketers, and other cross-functional teams to build innovative, world-class products. You'll lead products through the entire execution lifecycle, from strategy and planning to positioning, launch, and continuous improvement, ensuring our solutions deliver exceptional value to users.

The People Operations (POps) Engineering team is dedicated to building innovative and scalable technology solutions that empower a global workforce. Leveraging data and Artificial Intelligence/Machine Learning (AI/ML), the team optimises HR processes, enhances employee experiences, and drives organisational efficiency.

In this role, you'll help shape, define, and deliver AI-powered agentic products that transform HR operations and improve the employee experience. As part of the Corporate Engineering organisation, you'll build scalable business solutions, delivering the tools, platforms, and experiences that enable employees worldwide to work more effectively and create impactful products and services.

Responsibilities

• Define the multi-year AI-native product goal and technical strategy, mapping rapidly evolving foundational models to consumer breakthroughs that achieve sustainable product-market fit.
• Write comprehensive Product Requirements Documents (PRDs) accounting for non-deterministic software behavior, establishing explicit guidelines for system instructions, fine-tuning, Retrieval-Augmented Generation (RAG) ingestion pipelines, and safety classifiers.
• Partner with researchers and infrastructure engineers to co-design model requirements, optimizing latency, context windows, compute budgets, and token utilization.
• Pioneer innovative frameworks for multi-agent execution, asynchronous system tracking, and human-in-the-loop validation to deliver contextual, ambient, and non-chatbot intelligence.
• Implement robust Large Language Models (LLM) evaluation systems tracking factual alignment while leading cross-functional alignment with Trust, Safety, Legal, and global Policy teams.

As a back-end developer, you’ll work on our back-end app that is built with Ruby on Rails. You’ll help to plan and develop new features, review other people’s code, fix bugs, help in technological and business decisions, and support the internal team.

Responsibilities

• Work in our main app back end built with Ruby on Rails
• Act as an architect of new features
• Review other people's code
• Fix bugs
• Help in decisions of technology and business
• Support internal team
• Refactor code

Requirements

• At least 3 years of industry experience
• At least 1 year of experience working on Ruby on Rails projects
• Comfortable in dealing with server infrastructure and deployment processes
• Experience with continuous delivery and automated testing.
• Experience with refactoring Ruby on Rails applications
• Experience in designing, developing and maintaining APIs
• Can work for at least a couple of hours during Japanese business hours

Nice to haves

These aren’t required, but be sure to mention them in your application if you have them.

• UI/UX design principles
• Good understanding of coding best practices and design patterns
• Understanding of security technologies (encryption, authentication, OAuth 2.0)
• Contribution to open source projects
• Interest and ability to learn other coding languages as needed
• Agile Development experience

Job description

1. Candidate must have good communication and soft skills

2. Must have experience in domestic outbound sales.

3. Must have a zeal for acquiring maximum sales

4. Must have good convincing skills

5. Responding to inquiries concerning things or the organization

6. Posing questions to comprehend client necessities and close sales

7.. Acquiring and updating an individual's contact details.

8. Calling active or old customers to encourage the purchase of items.

9. Make calls regarding inbound and outbound sales.

10. Source new sales opportunities through inbound lead follow-up and outbound cold-call

11. Understand customer needs/requirements and pitch course

12. Meeting daily and monthly targets with respect to call volume and sales

• SAP Real Estate Management (SAP REM)/ RE-FX
• SAP REM – need a very strong senior-level SAP Real Estate experience immediately
• Should be able to identify, design and configure SAP Real Estate management. Can act as a lead and run client workshops. # of resources required = 1
• SAP Flexible Real Estate Management (REFX) module – configuration and enhancement, integration with SAP FI/CO/PM/PS, Record & Case Management, reporting in BW system.
• Integration of RE-FX/FI-AA/PM with Geo enablement & maps.
• ABAP development: SAP Data Dictionary, SAP Functions (local and RFC), BAPI, custom ALV reports and data upload programs, User Exits, BAdI, Adobe PDF forms.

Desired Candidate Profile

Peekaboo is looking for a dynamic B2C marketing professional to drive marketing and outreach for the brand. The person will be responsible for building Peekaboo’s mindshare and recall among its target audience. He/she will be responsible for all digital assets, outreach and communication including SEO, content marketing, social media, email campaigns, and website and analysis and reporting on these.

• Overall responsibility for digital marketing and inbound lead generation strategy
• Plan and execute multiplatform digital marketing & BTL campaigns as required
• Understand business objectives and revenue goals, as part of the strategy development process
• Plan and run conversion testing and other experiments
• Be the point of contact for related vendors and agencies, as needed
• Develop and execute an ongoing promotion strategy – PPC and organic
• Act as our community manager on our social media accounts
• Ideate and create content for SM and/or brief creative/content team on what content is to be created.
• Create and maintain a marketing calendar, especially for SM content creation and scheduling
• Responsible for ensuring the timely creation and posting of such content
• Own the creation of landing pages and other conversion opportunities
• Report on key results and other predetermined KPIs on a regular basis, such as website traffic, lead generation, revenue attribution, and so forth
• Oversee paid media advertising campaigns on Google, Instagram, Facebook, and so on
• Be responsible for website performance & uptime, with a focus on optimizing for user experience

• Sustained inbound marketing funnel for new customer acquisition
• Mutually agreed targets for revenue generation
• Increased brand awareness and recall with
• Increase user engagement on company assets and social media pages
• Collaborate with other team members to come up with effective promotions

• Exceptional creative and project management skills, with a keen eye for detail.
• Comfortable working in a fast-paced, deadline-driven environment.
• Self-directing and agile, with the ability to quickly pivot strategies, as needed.
• 2 – 4 years of experience with digital marketing for a consumer brand.
• Familiarity with creating and running PPC / PPL / Retargeting campaigns
• Passionate, creative thinker with exceptional analytical skills.
• Team player with superb collaboration and communication skills.
• Ability to excel under minimal supervision, while reporting results and conferring with superiors on unusual matters and seeking feedback as needed

• React Js
• React - Redux
• redux - Thunk middleware
• Tailwind CSS / Saas
• HTML & CSS