About opportunity : We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & Responsibilities - Drive Customer Success Activities & Outcomes - Oversee successful implementation of Happay's product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay's Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Skills & Background Requirement - Minimum 6 years of experience in Customer Success - Experience in handling team of 15-20 members - Experience in onboarding complex products/solutions with SMEs and Enterprise clients - Excellent communication and presentation skills - Is Excellent in building and nurturing relationships in industry - Networking and strong orientation towards customer management - Deep understanding of value drivers in recurring revenue business models - Is very well-versed on developments related to SaaS products in India. - Ability to manage influence through persuasion, negotiation, and consensus building
Hey Everyone, look forward to talk to you. We are a disruptive start up in fashion marketplace segment working on core personalization.Featured@tech crunch, websummit,voted top 100 start ups from the Asia region by Tech.co& Red herring. We are hiring! Team of Ex-flipkart,intel, myntra, intuit, ibm and others. We look forward to see you onboard in this amazing journey forward. Thanks & Regards Govind Founder/CEO @ Affairal +919972668335/+918904013330 Job Perks Free lunch
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
I am looking for a dynamic person who is an avid learner and passionate about education sector.
You will be responsible for generating new leads and sales for your company. It is a high pressure role that commands a lot of respect and carries a bonus-related pay scheme that means you could enjoy immense financial rewards. If you have excellent customer relations skills, are able to multitask and like the challenge of meeting targets, a career as a business development executive could be exactly what you are looking for.
In this role, you will get a chance to work with founders, directors, hiring managers, HRs who are recruiting on CutShort. Your role will be to ensure they are using the product to its full potential and remove all the hurdles they face along the way. You will also need to have business and sales acumen. Some skills you will need are good communication, customer empathy & product mindset At CutShort, we are building an unconventional startup to connect passionate professionals with each other. Using Artificial Intelligence (AI), gamification and network intelligence our focus is to reduce noise and give high quality results to our users. Our recruitment solution was launched first and is seeing good traction - ~60,000 users and ~ 3000 companies such as Google, Flipkart, Ola, Zomato, Oyo Rooms, HackerRank, BrowserStack have used the platform. So far, more than 250 positions worth $2,500,000 have been closed by the hiring staff at these companies. If you are smart and want to build something as big as LinkedIn, we might have a position for you.
We as a startup name MoversZone.com is one of the fastest growing logistics marketplace platform in UAE where customers submit their relocation requirements and connect to Movers & Packers in their area. Moverszone.com is one of the first web platforms in the middle east focused completely on Movers & Packers.It helps users save by getting multiple quotes from the vendor and give them a choice to select the best in terms of price and service. The complete digital experience helps users find, select and review the best relocation companies in one place and from the comfort of their home or office. MoversZone.com is operated by TechMozer International FZE, a company located in Dubai Silicon Oasis. Summary of Responsibility:- We're looking for Offshore Vendor Relationship Managers for one of UAE's fastest growing logistics marketplace and digital platform company. The primary role of Vendor Manager will be to build and maintain the relationship with top-tier relocation companies in logistics spaces and helping them maximize the offerings by these companies from the platform. They would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals, post sales servicing of clients like sending reports, a positioning of products etc. and deepening of existing relationships. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistics companies.Simultaneously, a portfolio of existing partner companies will also be given for day-to-day management and deepening of relationship by cross-selling other value added products. Being a part of Vendor Management it allows you to build and maintain a relationship with top-tier relocation companies in logistic spaces. You will be constantly working with and communicating with the vendors and try to onboarding with the new members. Here you have to gain the commitment of your vendors to assist and support the operation of the organization. Prioritizes the Long term relationship by contributing appropriate knowledge or resource with the vendor. Responsible for enhancing business activities and must be good in negotiating point. Roles & Responsibilities Vendor Manager would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistic company
HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.
Maintaining relationship with all potential and existing clients. Reaching out to new customers and making materials outlining the benefits of product/ services. Understanding the client requirements and then customizing the product/ services as per their needs. Providing all kind of support and product knowledge to existing clients. Researching and identifying sales opportunity, generating leads, target identification and classification. Understanding the client requirements and then customizing the product/ services as per their needs. Complete business operations for new/existing clients and fulfillment of post sales business operation needs.
Your Social Guy is a social media management company providing range of social media services