HCM Functional Lead

Position: Manager/Sr.Manager - Ticketing & Visa Operations 

Oversee and ensure the seamless issuance of tickets and efficient visa processing within the defined TAT. Execute all requests with strict adherence to SOPs, maintaining accuracy and professionalism. Proactively identify and capitalize on upselling opportunities, such as ancillary services, to maximize revenue while delivering exceptional service quality. 

Roles and Responsibilities- 

• Manage and oversee the operational activities of the corporate travel department, ensuring smooth and efficient service delivery. 
• Utilize GDS software (Galileo/Amadeus) to handle air ticketing for both international and domestic travel. 
• Build and maintain relationships with corporate clients, understanding their travel needs, and providing personalized service. 
• Coordinate and book flights and other travel arrangements according to client preferences and budgetary constraints. 
• Ensure compliance with corporate travel policies and negotiate favorable rates with airlines and other travel suppliers. 
• Stay updated on industry trends, airline regulations and travel-related technology to provide the most up-to-date information to clients. 
• Assist clients with visa processing requirements, providing basic knowledge and guidance throughout the application process. 
• Handle and resolve any issues or complaints related to travel bookings, ensuring customer satisfaction and retention. 
• Collaborate with the finance department to manage billing, invoicing, and financial reporting for corporate travel accounts. 
• Monitor and analyze travel data and expenses, identifying cost-saving opportunities and providing reports to management. 
• Train and mentor team members, ensuring their professional development and adherence to company standards. 
• Develop and maintain strong relationships with travel suppliers, negotiating contracts and ensuring the best possible service for clients. 
• Keep track of travel industry regulations, including travel advisories, visa requirements, and safety protocols and communicate them to clients and team members
• Required skills & Qualifications: 
• Proven experience in corporate travel management, with a strong focus on air ticketing using GDS software (Galileo/Amadeus). 
• In-depth knowledge of international and domestic travel booking processes, including flight, hotel, and car rental reservations. 
• Familiarity with visa processing procedures and basic knowledge of visa requirements. 
• Excellent customer service skills and the ability to handle corporate clients' travel needs with professionalism and efficiency. 
• Strong negotiation and relationship-building skills to secure favorable rates and services from travel suppliers. 
• Attention to detail and the ability to multitask in a fast-paced environment. 
• Ability to lead and motivate the team. 
• Excellent communication and interpersonal skills to effectively collaborate with clients, team members, and travel suppliers. 
• A keen eye on details for accuracy. 
• Strong work ethics. 
• Knowledge of travel industry regulations, including airline policies, travel advisories, and safety protocols. 
• Bachelor's degree in Tourism, or a related field as well as IATA Certification.
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Working Days

6 days working

Working Timings

10am-7 pm

HCM Program Manager

Experience- 10-15 years

Locations- Bangalore & Chennai

• Deep functional knowledge (especially in HCM core modules including the above mentioned three modules) having done 4-6 implementations across industries,  
• Understands best practices and can lead solutioning,
• has good understanding of the tech involved,
• Speaks the HR lingo and can build confidence and trust among HR managers/CHRO
• Excellent communicator and leader
• 12-15 years of relevant experience with at least 6 in HCM implementation. Domain experience in HR function can be an advantage if in multinational organizations in any industry, or in evolved IT services companies 

What you need to succeed in this job ?

• MS or BS/B.Tech in computer science or equivalent experience from top college.
• Minimum 2+ Experience in Java 8, Spring Boot, Spring Cloud, Spring Cloud Gateway etc
• Good understanding of Design Patterns usage and implementations.
• REST Services and understanding and implementation of Microservices Architecture.
• Unit testing tools – Junit & Mockito.
• Experience is PostgreSQL database is must, 
• Excellent data structure & algorithm and problem solving skills.
• Should be an active contributor to developer communities like Stackoverflow is added advantage.
• Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development (Prometheus, Elasticsearch, Kafka).
• Must be a proven performer and team player that enjoy challenging assignments in a high- energy, fast growing and start-up workplace.
• Must be a self-starter who can work well with minimal guidance and in fluid environment.

Job description

Tech Stack: C#, .NET Core, XUnit, Entity Framework Core, MS SQL Server, PostgreSQL, Git, JIRA, Confluence

Senior (Lead) .NET Developer Responsibilities: -

Interface with product owners and software architects to review and finalize requirements

- Participate in the full SDLC including analysis, design, development, testing, deployment, and support of new features and applications

- Actively lead and participate in agile ceremonies (Standups, Refinements, Retrospectives, Planning, and Requirement’s discussions)

- Communicate effectively, clearly, and thoroughly with the Scrum Team and Stakeholders - Provide innovative solutions to complex problems

- Design, develop and modify software applications/systems according to specifications

- Develop technical documentation including services, object, and data model

- Create high quality code and perform code reviews

- Create unit and integration tests to ensure the code quality and functionality

- Proactively learn and share knowledge of technology and compare advantages and disadvantages of alternative solutions/technologies

- Identify areas needing process improvements and see them through to resolution

- Support and coach other Developers, provide technical guidance

- Help onboard new team members

Job Type: Full-time

Desired Candidate Profile

• Good experience in all generalist functions and HR coordination
• Excellent communication skills
• Good interpersonal and organizational skills