HCM Functional Lead

Job Description:

Roles and Responsibilities:

● Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives

● Collating and maintaining client information in the CRM database

● Make calls to clients and respond to callback requests

● Email & WhatsApp conversations with potential leads

● Make potential leads understand our courses

● Convert potential leads into customers

● Learning & using our customer relations management software & others

● Related computer software

Requirements:

● Excellent written and verbal communication skills

● Ability to work under pressure

● Laptop is mandatory

● Willing to work in a startup environment (fast-paced)

● Willing to work 6 days a week

Position/Role-IOS Developer

Location-Mumbai

Role and Responsibilities:

1. Development, delivery, and maintenance of applications in iOS devices. Your primary focus will be the development of iOS applications and their integration with back-end services.
2. Collaborative problem solving, sophisticated design, and creating quality products Research on open source framework/technology required for developing the feature/application.
3. Unit-test code for robustness, including edge cases, usability, and general reliability.
4. Work on bug fixing and improving application performance.

Job Type: Full-time

Experience Required: 2+ years

Behavioral skills:

- Communication skills

- Good communication skill

Functional/Technical skills:

1. Good Knowledge of mobile development life cycle
2. Experience in working with remote data via REST and JSON
3. Strong technical background, good knowledge of XCode
4. Strong command over Swift and objective C
5. Android experience is an added advantage

Role -https://www.naukri.com/software-developer-jobs">Software Developer

Industry Type-https://www.naukri.com/education-training-jobs">Education / Training

About Us:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+

businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer

communication through IVR, call tracking, recording, and virtual numbers, making business

interactions more efficient and scalable.

About the Customer Success Team:

The Customer Success team at MyOperator is dedicated to ensuring our customers achieve

their desired outcomes while using our product & service. We build strong, lasting relationships,

acting as trusted advisors and advocates for our customers.

Role Overview:

We are seeking a passionate and experienced Team Lead - Customer Success to lead and

inspire a team of Customer Success professionals. In this role, you will be responsible for

guiding the team to deliver exceptional value to our customers, driving customer retention, and

fostering a customer-centric culture. You will play a key role in shaping our customer success

strategy and ensuring its effective execution.

Responsibilities:

● Team Leadership and Development:

○ Lead, mentor, and motivate a team of Customer Success Managers/Associates.

○ Set team goals and KPIs aligned with the overall customer success strategy.

○ Conduct regular performance reviews, providing constructive feedback and

coaching for professional growth.

○ Foster a collaborative and high-performing team environment.

○ Identify training needs and facilitate professional development opportunities for

team members.

● Customer Success Strategy and Execution:

○ Contribute to the development and implementation of customer success

strategies, playbooks, and processes.

○ Ensure the team effectively onboards new customers, drives product adoption,

and maximizes customer value.

○ Monitor and analyze key customer success metrics (e.g., churn rate, customer

satisfaction, adoption rates) to identify trends and areas for improvement.

○ Act as an escalation point for complex customer issues, ensuring timely and

effective resolution.

● Client Relationship Management:

○ Manage relationships with key or strategic customer accounts as needed.

○ Understand customer objectives and align them with our offerings.

○ Conduct regular check-ins and business reviews with customers to ensure

satisfaction and identify growth opportunities.

○ Gather customer feedback and work cross-functionally with product and other

teams to advocate for customer needs.

● Process Improvement:

○ Identify opportunities to improve customer success processes and tools.

○ Contribute to the development of best practices within the Customer Success

team.

● Reporting and Analysis:

○ Track and report on team and customer success metrics to leadership.

○ Provide insights and recommendations based on data analysis.

Qualifications:

● 4+ years of experience in a customer-facing role, such as Customer Success, Account

Management, or a related field.

● 2+ years of experience in a team lead or supervisory role, with a proven track record of

leading and developing successful teams.

● Strong understanding of customer success principles and best practices.

● Excellent communication, interpersonal, and presentation skills.

● Proven ability to build and maintain strong relationships with customers.

● Strong problem-solving and analytical skills.

● Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.).

● Ability to work independently and as part of a team.

● Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Job description.

Role : UI/UX designer

EXP : 3 - 5 yrs

Mode : WFO

Location : Coimbatore

Role Description

This is a full-time on-site UI/UX Designer role located in Coimbatore. The successful candidate for this position will be responsible for designing and implementing user interfaces and experiences that will allow users to interact effectively with our products and digital solutions. The UI/UX Designer will be required to work closely with cross-disciplinary teams to understand and translate requirements into intuitive and effective user interfaces and experiences.

Desired Candidate Profile :

• Candidate should have creative & analytic mindset.
• Should expert in Graphic, Web & Mobile App Designs.
• Expert knowledge in Adobe XD, Figma, Photoshop, Illustrator, and other design tools.
• Should have knowledge of HTML5/CSS3, JavaScript.
• Must have knowledge in wireframing tools.
• Knowledge Material-UI.
• Must have knowledge SEO friendly websites.
• Experience with Responsive Website Design.
• Understanding of user experience, usability and responsive web design will be preferred.
• Good knowledge of the latest web technologies, cross browser and platform issues.
• Good Communication skills.
• Strong sense of aesthetics and familiarity with latest design trends is needed.
• Keeping up to date with recent technological and software developments.
• Working as part of a multi-disciplinary team. 

Roles and Responsibilities:

● Build pixel-perfect, buttery smooth UIs across both mobile platforms

● Leverage native APIs for deep integrations with both platforms

● Diagnose and fix bugs and performance bottlenecks for performance that feels native

● Reach out to the open source community to encourage and help implement mission-critical

software fixes—React Native moves fast and often breaks things

● Maintain code and write automated tests to ensure the product is of the highest quality

Requirements:

● Firm grasp of the JavaScript / TypeScript / ClojureScript language and its nuances

● Knowledge of functional / object-oriented programming

● Ability to write well-documented, clean Javascript code

● Rock solid at working with third-party dependencies and debugging dependency conflicts

● Familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ

● Understanding of REST APIs, the document request model, and offline storage

● Experience with automated testing suites, like Jest or Mocha

Job Description - 

Student Success Manager - (1-3 Years)

Or 

Sales Interns - (0-1 years)

About EduRev

EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.

EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.

We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation. 

Our Journey and the plan ahead

We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:

• Even though each child is unique, there is no personalisation in the way we are taught 👩🏻‍💻
• The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
• A product designed with a student-first approach

Since our inception we have 👇🏻:

• Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
• Sold 70k+ subscriptions organically across 30 countries including India
• Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)

We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.

About the role

As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):

• Understanding the product and the target market audience. Become a product evangelist first.
• Handle the problems faced by users in real-time
• Ensuring that EduRev offers customer experience to all its users across multiple platforms.
• Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
• Run experiments to understand the processes which get the maximum conversion & ROI.
• Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
• Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
• Increase the brand awareness among users through direct interaction with the users & their parents.

Desired Candidate profile:

• You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
• You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
• You have proven inside sales experience for a B2C product preferably in an EdTech company.
• You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
• You have strong interpersonal skills and experience in dialling dozens of calls per day.
• You are already a star performer and have the fire to achieve your weekly and monthly targets.