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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Job description
- Research trending topics in social media, influencer marketing, and lifestyle niches.
- Write engaging, SEO-friendly blog posts that resonate with our target audience, budding influencers, content creators,
- Use keyword research tools to optimize content for search engines.
- Assist in content planning and work closely with the marketing team to align blog content with social media efforts.
- Proofread and edited blog posts before publication.
Bottom-Funnel provides the system and framework that modern marketers need to generate clients from scratch.BOTTOM-FUNNEL is a 360° digital branding and marketing agency that provides a wide spectrum of internet marketing services to enhance the online presence of all kinds of businesses. We offer global solutions of digital marketing and all IT trending technology solutions, communication through classifieds, web portals, social media networks, advertising channels, and search engines. Our digital experts and business consultants help clients by providing only the best digital marketing strategy to develop through innovation and creativity.
Employment Type: Employee - Full Time
Work Location: Jaipur, Rajasthan ( Work From Office Only)
Notice Period : Immediate - 30 Days only
Key Focus area: Mongo DB, Express Js, React Js, Node Js, Vue Js, Next Js
We are looking for an experienced Full Stack Developer with focus on MERN, .NET, ASP. NET, .NET Frameworks, JAVA, Spring, Hibernate, Kafka
Responsibilities:
- Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, Reactjs , Node.js, Typescript and Mongodb
- Binding of UI elements to JavaScript object models
- Creating RESTful services with Node.js
- Python or PHP knowledge will be good
- Architect scalable web architectures
- Work in a cross-functional team to deliver a complete user experience
- Create Unit and Integration tests to ensure the quality of code
- Be responsive to change requests and feature requests
- Write code that is cross-platform and cross-device compatible
- Ability to wear many hats and learn new technologies quickly
Qualification and Work Experience
Qualification: B.E./B. Tech/BCA/MCA
Work experience: 2- 8 years
- Minimum 2-8 years of experience in Designs, develops and implementation of web-based Java applications to support business requirements and projects.
- Hands-on experience in Java and J2EE Ecosystem.
- Hands-on experience in Spring boot, Hibernate and/or Struts frameworks.
- Good familiarity with Object-Oriented Programming, Web services, REST, HTTP.
- Strong experience with databases and MySQL.
- Experience in Agile Development/Project Management, DevOps CI/CD process is a big plus.
- 2-6 years minimum in creating complex HTML based solutions
- Detail oriented experience as a Web Developer creating Angular/React/Vue based solutions
- 2-6 years with Node.js and Express js
- Ability to work both independently and in collaborative teams to communicate design and build ideas effectively
- Experience using asynchronous RESTful services (JSON)
- Knowledge and Hands-on experience on ASP.Net, C#, MS SQL Server, Restful, C# 3.5/4.0, MVC
- Desirable Skills: Excellent written and verbal communication skills. Excellent analytical and troubleshooting abilities.
- Solid understanding of best practices in web application development.
- Knowledge and Hands-on experience on Java,
- Exceptional attention to detail and design.
Requirements
- Fluent knowledge of the latest HTML/CSS standards and best practices
- Working knowledge of JavaScript, Typescript, ReactJS and Angular Working knowledge of Node.js and Express js
- Solid Understanding of HTTP protocol and how server-side code is processed on the client
- Understanding the nature of asynchronous programming and its quirks and workarounds Excellent hands-on experience with MongoDB , Mongo aggregation, MySQL, Ability to build REST services, Authentications, MVC applications
- Excellent Object-Oriented Programming skills and ability to write modular, secure, scalable and maintainable code • Experience with Elastic search, Redis.
- Some experience with Photoshop or Sketch is a plus (creating sprites, optimizing, cutting or adjusting images)
- Working knowledge of front end optimization and performance techniques
- Obsession with lean, clean and organized front-end code
- Cross-browser development and troubleshooting
- Experience building Responsive websites for web, tablet and mobile devices
- Eye for details is crucial
- Able to handle multiple projects and competing deadlines
- Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation
- Passionate about learning new technologies, take pride in code quality and a self-starter.
- Exposure to AngularJS, jQuery is a plus
- Experience of Groovy & Grails is a big plus.
- Exposure to NoSQL databases like MongoDB is a big plus.
- Experience in AWS is a big plus.
Desired Skills:
- Experience with Microservices and DevOps.
Benefits :
- Opportunity to work on highly challenging international projects.
- Opportunity to travel & work with International clients.
- Flexible and friendly work environment
- Great organizational culture, focus on employee's well-being.
- Work-life balance.
- Be part of the best place to work for certified company
Technical Skills Desired:
- Must have experience in either of JavaScript frameworks: Angular
- Must have experience in either of backend software development [J2EE, Spring Boot, Spring core, JPA]
- Must have experience in designing/implementing Hibernate/ORM, Restful web services, Micro Services using Java
- Knowledge with relational/ NoSQL databases (e.g., Oracle, MySQL, MongoDB)
- Knowledge with versioning (Git or SVN) /build tools (Maven/Ant/Gradle/Junit), Unit testing & code coverage tools is desired
- Knowledge of App / Web servers (NGINX / Tomcat / Jboss Wildfly)
- Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
- Advanced knowledge experience using any of IDE (e.g., Eclipse, SonarQube, STS, VS Code)
- Knowledge on Cloud platform, technologies & deployments is an added advantage
- Resolves technical issues through debugging, research, and
- Must have experience with Agile tools
Functional Skills Desired:
- Good knowledge in product development domains
- Knowledge in Finance and Insurance domain preferred
- Maintain quality and ensure responsiveness of
- Complete application development by coordinating requirements, schedules, and activities contributing to team meetings;
- Troubleshooting development and production problems across multiple environments and operating platforms.
- Collaborate with the rest of the engineering team to design and launch new features
- Understanding and implementation of security and data
- Ensure designs are in compliance with specifications and standards and best industry
- Usage of Process tools – JIRA, TFS, HP QC or any other agile tools, also knowledge of CMM Level 3 development process.
- Self-motivated & working independently with minimal
- Maintain code integrity and
- Experience working with graphic designers and converting designs to visual
- Follow the coding standards for java and angular
Technical Skills Good to Have:
- Usage of troubleshooting tools like J Profiler, J Meter or application performance tuning
- Exposure to Non-web-based developments, for both mobile and
- Development experience using Docker, Kubernetes, Containerization etc in AWS or other cloud platforms
- Willing to take up proof of concepts and showcase the technical capability
- Usage of design tools Visio or draw io
- Usage of CI/CD pipeline
1. Demonstrable problem solving, analytical skills.
2. Ability to program (at Beginner or Advanced Beginner level in one or more programming
language like Java, C#, Python, JavaScript etc.).
3. Ability to think through a problem at conceptual level and propose solutions.
4. Excellent verbal and written communication skills.
5. Keen desire to learn, stretch and a never-give-up attitude.
6. Very strong interpersonal skills and an easy-going personality.
7. Highly proactive, result-oriented and team player.
8. Ability to stay current with new technology.
Roles and Responsibilities
1. Engineering graduates passing in 2022 starting to kick start their career in technology.
2. Ideal candidate should have hand-on interest in programming and some experience in
writing software applications. If you have a GitHub profile, please provide link to your work.
Nice to have internship / college project.
3. Knowledge of one or more programming language to write fully executable and functional
code is very desirable. Knowledge of databases is also desirable. Both these may be at a
Beginner or Advanced Beginner level.
4. You should be focused, enthusiastic, motivated, and have a desire to progress by learning,
executing and experimenting.
Position: Software Engineer/ Sr. Software Engineer
Technology: Golang Developer
Location: Ahmedabad / Remote
Job Description:
- Experience in software development in Golang
- More than 1 years of strong API design and development experience
- Strong knowledge of Object-Oriented Programming Concepts, design patterns.
- Good analytical and problem solving skills
- Knowledge of data structures, algorithms, parallel and concurrent code.
- You should be able to read GoLang code and grasp the concepts quickly.
- Building RESTful APIs in relevant programming languages.
- Experience with Git and continuous integration.
- Experience with SQL/ NoSQL Databases / Postgre / Mongo db
- Design, build and maintain high performance, scalable and secure code.
TECHNICAL SKILLSET REQUIRED:
- Experience building and maintaining code for:
- iOS platform (Xcode, Swift, Objective C, Swift UI is a plus)
- Hands-on experience with modern technologies.
- Excellent Swift programming skills
- Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)
- Passion for usability, simplicity and consistency in software development.
- Excellent communication and collaborative skills.
- Exposure to Agile methodologies
- Bonus points for knowledge of Android platforms, hybrid platforms(React native, Flutter).
POSITION:
- Be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
- Develop awesome new features front to back.
- Responsibilities will include all aspects of software development from design, coding, testing, customer feedback and maintenance.
- Work with a team of amazing developers and designers to build simple, beautiful and consistent user experiences for our mobile apps
- Invent and prototype new features, then build, test and ship them in our products.
- Drive the implementation of new technologies which improve our ability to build great products.
QUALIFICATION
- A Bachelor’s degree in Computer Science (or equivalent experience)
Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.
OPPORTUNITIES : Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open source development frameworks and methodologies – on a variety of domains like eCommerce, Logistics and fulfilment, Mcommerce and a whole
Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
#Hiring IOS developers who can join us immediatly or within 30 days and most importantly who are available to come office for atleast one round of interview
Collaborate with product owner to define and implement innovative solutions for the product direction, visuals and experience.
Select the right controls and UI patterns to improve usability.











