Inside sales executive

Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

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Samagra X - Tech Architect

As Samagra expands into Digital Public Goods (DPGs), we’re looking for a Tech Architect to help us shape how open-source products and platforms can transform governments' worldwide function. As Samagra, we pride ourselves on being thoughtful and intentional about the impact that can be created through well-built products and platforms.

In this role, you’ll work with a mission-driven team on some of the world’s most complex governance problems, where technology will play a pivotal role. You’ll design the architecture of platforms, answering

questions like-

• How to deliver quality advisory services to 100mn farmers nationwide?
• How can standardised assessment/practice tools be enabled to ensure FLN1 in children?
• How to build the capacity of paramedical staff in the country?
• How can govt administrators in any domain monitor the progress of flagship programs?
• How to build an open commerce network to connect farmers to the best service providers?

Working at Samagra, you’ll be challenged and rewarded with impact at scale. We value excellence, collaboration, empathy, and high ownership mindset. The most successful candidates will exhibit work that reflects these values. We want you to enable every team member to do their best work. We expect you to have a solid technical background, excellent communication skills, a flare for open-source products/platforms and a commitment to making everyone feel included.

Your Impact

In this role, you’ll have tremendous opportunities to learn, collaborate and impact millions of citizens in India and abroad by transforming how governments function. As a Tech Architect, you will:

• Take Ownership of technical vision for a given DPG - Define standards, drive technical architecture, strategy, and roadmap with the DPG working groups
• Collaborate with the DPG development partner to translate technical vision into a deliverable roadmap and product design. Pitch in with code, code reviews, architectural reviews and technical mentoring
• Work closely with the DPG development partner at various milestones of the product delivery to ensure a high-quality product is delivered and the product meets all the requirements, including debuggability,
• supportability, availability, scalability, cost-efficiency and performance.
• Continuously develop and improve the interface between technology and the DPG community. Ensure
• that overall technical practices are scalable, constantly evaluating tech stacks to cater to evolving business needs.
• Participate in building ecosystems around DPG with the community - build platforms, plugins & apps.
• Ensure all internal processes & external services comply with security, privacy policies and regulations.
• Stay on top of digital trends, principles and paradigms and be able to relate how these trends will affect the DPG community.
• Engage with internal and external collaborators, and maintain relationships/partnerships with internal team members and adopters to develop strategies, goals and objectives consistent with the DPG
• strategy.

Skills required

• Solid technical skills - Strong experience in having architected, built, operated and scaled distributed, large-scale, fault-tolerant systems; Worked on defining problem statements at all levels - RFCs to good first issues. Experience building and cultivating strong engineering practices; Experience with enterprise software development built and delivered on both on-premise and Cloud is preferred; Ability to diagnose technical problems, debug code, and automate tasks; Strong problem-solving and analytical skills.
• Leadership - Mix of intelligence, initiative, integrity, domain knowledge, verbal agility, and tactful stakeholder engagement, which allows you to rapidly earn the trust of astute teams and individuals across the company/community. You have a strong bias for action and being resourceful
• Collaboration and communication - with the geo-distributed teams in a fast-paced, entrepreneurial environment. Also, able to communicate across functional teams, keeping various engineering, product and business stakeholders informed.
• Planning & execution - Able to own and deliver large projects end to end, keeping track of timelines; keep track of (and context switch between) different threads and ensure that details don’t slip through the cracks

Qualifications

• B. tech/BE(CS/IT) & from Tier 1 or Tier 2 institutes of India/Abroad or equivalent; M. tech/Ph.D. preferred
• 8+ years of software development experience with 4+ years contributing to software architecture
• Experience in architecting, designing, developing, testing, and deploying large-scale, distributed systems.
• Experience in contributing and actively participating in multiple open source projects.
• Strong leadership skills and experience in working with a developer ecosystem.
• Excellent communication and collaboration skills to work effectively with internal teams and external stakeholders.
• Automate the development and test automation processes through CI/CD pipeline (Git, Jenkins, Artifactory, Docker containers).
• Experience in one of the following programming languages: Python/Javascript/Typescript/Java.
• Experience with RDBMS (Postgres, MariaDB) and any other large scale distributed database systems.
• Have expertise in one or more areas like building and scaling web apps, Machine Learning, UI Engineering, Information Visualization, etc.

About Samagra

Samagra is a mission-driven governance consulting firm. We co-work with the bureaucratic leadership across states and the Centre on long-term systemic transformation programmes cutting across domains. Since 2012, when Samagra was founded, we have worked with the Government of India and 7 state governments on 15+ large-scale systemic transformation projects in sectors like education, agriculture, skills, employment, and public service delivery. Over the last 5 years, we have also built strong GovTech and DataGov capabilities, now housed under the SamagraX umbrella. Our mission is to improve the quality of life of citizens through better governance. And this mission is

what fuels every goal we chase. Want to know more about Samagra?

Check out https://www.youtube.com/watch?v=GPcPdI2SHwU&;t=4s&ab_channel=Samagra-TransformingGovernance" target="_blank">this masterclass by our Founder and CEO, Gaurav Goel

Our Tech Leadership

Rahul Kulkarni - Chief Technologist

Nitin Kashyap - Senior Vice President - Product

Utkarsh Vijay - Vice President

Sukhpreet Sekhon - Vice President

Suresh Unnikrishnan - Vice President - Engineering

Product Examples

https://www.samagragovernance.in/blog/2023-03-31-leveraging-artificial-intelligence-to-deliver-advisory-to-farmers/" target="_blank">Ama KrushAI

https://www.youtube.com/watch?v=7CEo_R8XIhI" target="_blank">Nipun Lakshya App 

https://www.youtube.com/watch?v=kR8m4VS8kqA" target="_blank">e-SAMWAD

https://www.samagragovernance.in/blog/2023-01-16-leveraging-data-science-algorithms-to-improve-data-quality-in-government/" target="_blank">Krushak Odisha database - DataScience

https://www.samagragovernance.in/blog/2023-01-16-leveraging-data-science-algorithms-to-improve-data-quality-in-government/" target="_blank">Sunbird cQube

https://saral.sunbird.org/" target="_blank">Sunbird SARAL

• Collaborate with team members to develop high quality software.
• Develop intuitive software that meets and exceeds the needs of the company.
• Professionally maintain all software and create updates regularly to address customer and company concerns.
• Analyze and test programs and products before formal launch. Troubleshoot coding problems quickly and efficiently.
• Designing, developing, and testing UI for mobile and web applications. Build reusable code and libraries for future use.
• Accurately translate user and business needs into functional frontend code

Duck Creek Platform in general, agile/scrum, change orientation and effective communication :

• Responsible for development of complex configuration in Duck Creek application
• Work with Business and subject matter experts to gather and validate the requirements
• Work with development lead on designing solutions
• Provide guidance or mentorship to the team where applicable
• Provide inputs to testing scope and review artifacts
• Provide support to test events and support elevate activities
• Identify, escalate and mitigate challenges in delivery both from technical and functional stand point.
• Designs, develops, troubleshoots, debugs, and implements Duck Creek Rating & Policy to build new insurance products and lines of business that meet all business & technical requirements
• Integrates applications with backend databases, third party API's and other Data sources.
• Researches, tests, builds and coordinates the integration of new products and services per business requirements.

solutions and with customer success team for deploying the same to customers.

2. Build & Design conversational chatbots that can be directly deployed for usage bya

large volume of customers.

3. Prepare Chabot user flows and process flows to effectively communicate interaction and

design ideas.

4. Analyze data coming from bot conversation to provide insights w.r.t processes and user

experience enhancement

5. Ensure that the customer understands the solution and receive responses to all open

questions and action items.

6. Prepare solution-related documents and specifications with the ability to write clear,

concise requirements and functional design documentation. Configure the solution,

followed by the creation, execution and maintenance of accurate and detailed test plans

for applicable testing.

7. Drives problem management and associated resolutions delivery with product

management teams.

REQUIRED SKILS

1.Pre-Sales or technical consulting with enterprise software

2. Able to understand technology practitioner - you have got your hands dirty with APIs,

technical definitions, and stitching solutions between partner ecosystems with basic REST

APIs consumption & JSON manipulation knowledge.

3. Excellent understanding of SDLC, Agile & Scrum.

4. Good knowledge of preparation of BRD, FRD, SRS, Use Case, UML, ER Diagrams & Flow

Charts.

5. Creation of user-stories and bridging the gap between the development team, client, and

project manager.
6.Requirement Gathering, Preparation of Documents, Writing Test cases, and UAT.

• Design and develop cloud native enterprise applications as per the strategic application roadmap of DSP
• Ensure strict adherence to code quality, coding standards and overall deliverable quality as per the defined standards
• Write automated unit and integration tests to ensure defect free code
• Learn and develop proof of concepts with newer technologies when required