Gujarati Speaking Community Manager

Total Exp: 3-8 years 

Job Location: Ahmedabad - WFO 

Job Description: 

Roles / Responsibilities:

• Create high-quality, Research based & engaging content, including Landing Pages, blogs, portfolio, case studies, guest blogging and more.
• Collaborate with the team to develop and execute the content.
• Updating website content as needed
• Create new content to assist marketing campaigns
• Work closely with marketing team members
• Optimize content using SEO best practices
• Conducting simple keyword research and use SEO guidelines to increase web traffic
• Present drafts and final deliverables to the internal team, and founders as needed, and participate in brainstorming sessions from time-to-time
• Revise copy based on feedback/direction
• Be willing to suggest creative ways to showcase our products to a distinct set of users and customers worldwide
• Ensure brand image and message is being maintained across all company communication

Requirements: 

• Exceptional proficiency in written and verbal English communication is essential.
• Proven Strong Written Communication Skills
• Minimum 3+ years Experience in Technical writing (with work samples)
• Knowledge of IT industry and jargons is desirable
• Familiarity with content management system

Job Description – SYSTEMS ENGINEER Role Description

This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.

The systems engineer will be responsible for network & server implementation, administration,

engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.

Job Responsibilities:

1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:

a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).

b. Prediction of client requirements based on assignment for planned and unplanned service activities.

c. Prioritize client requirements and achieve prompt response based on criticality and urgency.

d. Ensuring monthly health check-up report as per SLA each of the assigned customers.

e. Ensure business continuity with zero downtime.

2. Independently handles complex tasks and oversees full AMC contracts.

3. Maintain 100% SLA compliance (response time, resolution time, documentation).

4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support

5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.

6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).

7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.

8. Resolve escalated complaints related to AMC services.

9. Engage in completing training and holding certifications pertinent to IT technologies and practices.

10. Engage in Pre-sales activities:

a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.

b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.

13. Liaise with client departments and customers and keep a fruitful relationship.

14. Control usage of maintenance tools, stores and equipment.

15. Monitor and control maintenance costs for assigned tasks.

16. Adhere to health and safety policies and procedures of client and company.

17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.

18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.

Qualifications:

 Troubleshooting and Information Technology expertise.

 Server Administration, M365, and Cyber security skills.

 Experience with Server management, backup and storage solutions.

 Strong problem-solving and analytical skills.

 Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.

 Experience with ticketing systems, remote monitoring tools and remote desktop applications.

 Certifications such as Cisco CCNA/MCSE.

 Bachelor’s degree in computer science, Information Technology, or related field.

 Excellent communication and teamwork abilities.

 Ability to adapt to changing technology trends and advancements.

Other Details:

 Immediate joiners preferred

We are looking for candidates for Test Lead with experience in Loans with Indian financial organizations.

Below is the job requirement

1. Should have at least 6+ Years of experience on Loan Origination domain

2. Should have Team Handling and Governance experience of atleast 2+ years

3. Database, API testing exposure should be there

4. Testing Concepts should be clear

5. Should be able to WFO at Noida Location

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

TECHNICAL SKILLSET REQUIRED:

• Experience building and maintaining code for:
• Android platform (Eclipse/Android Studio, Java, Android SDK) OR
• Any other platform, with proven track record of picking up new skills
• Hands-on experience with modern technologies.
• Excellent Java programming skills
• Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)
• Passion for usability, simplicity and consistency in software development.
• Excellent communication and collaborative skills.
• Exposure to Agile methodologies
• Bonus points for Knowledge of major mobile platforms (iOS, WP8, etc.)

 POSITION:

• Be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
• Develop awesome new features front to back (using Java and Android SDK)
• Responsibilities will include all aspects of software development from design, coding, testing, customer feedback and maintenance.
• Work with a team of amazing developers and designers to build simple, beautiful and consistent user experiences for our mobile apps
• Invent and prototype new features, then build, test and ship them in our products.
• Drive the implementation of new technologies which improve our ability to build great products.

QUALIFICATION

• A Bachelor’s degree in Computer Science (or equivalent experience)

The Role

• Create fast and functional and intuitive interfaces.
• Create mobile responsive web pages that work on desktop, tablets and smart phones.
• Create well-written JavaScript, as well as expanding current JavaScript code.
• Create and maintain web forms that integrate with our CRM.
• Assist with API integration for dynamic email/web prospect and customer communications.
• Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensure cross-browser compatibility and performance.
• Create functional pages and banners from design mock-ups.
• Test code across platforms and browsers.
• Document work and communicate issues when they arise.
• Assist troubleshooting production issues.

Requirement:

• Associate degree in a technology-related field required (bachelor’s degree preferred).
• 3+ years of experience in front-end development in a start-up or similar work environment.
• 1+ experience with Front End frameworks such as Angular 2.0/React JS/React Native.
• Knowledge of web standards and accessibility (W3C and s508).
• Ability to create production-quality CSS, SASS, and HTML for web applications with support for mobile and tablet devices.
• Good understanding of web-based application architecture.
• Designing/coding to overcome browser/platform constraints.
• Excellent problem-solving skills and JavaScript Knowledge.
• Ability to learn new tasks outside immediate range of skills.
• Able to collaborate effectively with both technical and non-technical colleagues
• Deadline oriented and able to multi-task in a fast pace environment.
• Knowledge of unit test frameworks like karma, Jasmine, Mocha, Chai etc.