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As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
Responsibilities
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to stakeholders
Qualifications
- Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.
- Prepare strategic and operational plans for the Information Communications Technology (ICT) initiatives required for Client and to ensure that all necessary ICT tools, processes and systems are in place to meet the requirements of Client
- Technically supervise and manage all ICT program activities including lead design, development and implementation, technical guidance etc.
- Lead the overall project design, the development of a training strategy for ICT training, coordinate with contractors and other project partners on implementing ICT-related project activities, and oversee content development and management
- Lead the team in appointment of and ensure construction progress.
- Review performance of all the ICT systems/initiatives and Monitor contractors and vendors responsible for multiple implementations including progress and performance reviews.
- Project and program management to ensure ICT related tasks are completed with high standards within established timeframes and budgets; Review and be cognizant of all regulatory and statutory requirements.
We are looking for a Content enthusiast to join our fast-growing EdTech brand. You will assist in creating, managing and improving content for various marketing channels. You will work on assets that create sales conversions, website, mobile app, direct user communications, and engagement campaigns and will analyze the performance of those assets in detail, crunch the numbers, and optimize them.
Our ideal candidate is a driven professional with demonstrable creative writing skills and also has a knack for data analysis. You should have the willingness to broaden your expertise and go the extra mile. As a content manager for a fast-paced EdTech brand, you should be tech-savvy, a critical thinker and problem-solver, and demonstrate a passion for growth and success.
Ultimately, you should be able to assist in overseeing all marketing content to ensure sales conversions, brand consistency, and a positive customer experience.
Responsibilities
- Work alongside copywriters, UI/UX designers, graphic designers, and team members from other departments to create and deliver assets
- Manage content distribution to online and offline channels
- Proofread, edit and improve content created by copywriters and ensure brand consistency
- Develop a thorough understanding of conversion optimization and apply it across our brands, platforms, and channels
- Analyze performance data and find creative ways for optimization
- Ensure compliance (e.g. copyright and data protection)
Requirements
- Excellent writing skills
- Good command on English and Hindi
- Good organizational and time-management skills
- Ability to multi-task and follow deadlines
- Willingness to learn skills outside of comfort zone
- Not afraid of challenges and hard work
- Reliable team player with a sense of ownership
- Attention to detail
- Willingness to grow in a fast-paced environment
- Ability to take initiative
- Hands-on experience with MS Office, particularly Excel
Impeccable English, good communication skills, a humble and cooperative attitude, and lots of hard work are the other expectations of the firm.
We are a hardcore, fast-growth-focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely in this cause can thrive.
This is a full-time work-from-office role based out of Gurgaon.
If you're extremely driven to succeed and grow and willing to go the distance, please apply.

We are looking for an enthusiastic developer with a strong understanding of core Ruby
and Rails framework along with PostgreSQL database. Someone who is passionate
about coding and loves to work in an ongoing challenging environment. You will be part
of a talented software team. You have to consistently deliver in a fast paced
environment and should be more than willing to build software that people love to use.
Key Responsibilities
The individual role that you’ll play in our team:
● Developing large multi-tenant applications in Rails.
● Understanding Rails best practices and religiously introducing those to our
codebase.
● Knowledge on how to do effective Refactoring.
● Ability to write unit tests and following those practices religiously.
● Working closely with the Product managers and UX team.
● Helping QAs to write automated integration tests.
● Staying up-to-date with current and future Backend technologies and
architectures.
Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be
asked specific questions on these.
Skills and Experience
● Ruby on Rails architecture best practices
● Knowledge on the latest versions on ROR
● Strong OOP knowledge in Ruby.
● Asynchronous Networking in Ruby
● Designing RESTFul HTTP APIs using JSON-Schema or JSON API (jsonapi.org).
● Ability to architect and develop API only backend
● Experience in using ActiveRecordSerializer
● Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
● How to use RSpec
● Rails Security Best Practices
● PostgreSQL and Rails.
● SQL concepts like Joins, Relationships etc.
● Understanding DB Partition strategies.
● Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to
Refactor Fat ActiveRecord Models”).
● Understanding scaling strategies for a high-traffic Rails applications (2 million+
requests a day).
● Background Job processing using Redis and Sidekiq
● Experience in using Amazon Web Services (AWS) tools.
● Writing automated Deployment Scripts using Capistrano, Ansible etc.
● Sending emails in Rails
● Knowledge in Linux and Git is mandatory
Optional Skills
● Knowledge in using Chef or Puppet
● Ability to do basic DevOps like setting up a Linux server.
● Websocket communication in Rails 5.
● Node.js
● JRuby
• As an SSRS Report Engineer, the primary job role is to develop a transactional data report using Microsoft SQL Service Reporting Service 2016 or above.
• This includes developing high performing Stored Procedures, Functions, and corresponding reporting formats.
• Required to design the required logics for the queries and collaboratively coordinate with the rest of the team.
Main Duties / Responsibilities
• Design & implement high performing T-SQL queries as per the functional specification.
• Create Technical Specification.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Participate in Requirements discussions.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high-quality standards is a must.
TECHNICAL KNOWLEDGE
• Experience in Microsoft SQL Server 2016 (or above) and Microsoft SQL Service Reporting Service 2016 (or above).
• Knowledge of T-SQL including complex SQL queries, stored procedures, views and functions.
• Experience with usage of indexes and T-SQL performance tuning techniques.
QUALIFICATIONS
• Bachelor’s Degree or an equivalent qualification
Questions for Candidates
• Require experience in query optimizing.
• Have to be hands-on in SSRS.
• Good in T-Sql query, like use of temp tables when developing store procedures concerning report development
• Should be a guide and mentor to make sure to provide a quality outcome.
• Very good in basic development principles
o Adding Cascading parameters
o Grouping subtotal/ Grand total
o Sub Reports/ HyperLink creation
o Matrix Grid


- Exercises judgment in selecting methods and techniques for obtaining solutions.
- Perform various types of testing like sanity, functional, exploratory, integration, and system testing to ensure that the product delivered is of high quality.
- Support the Planning of test schedules in accordance with project scope/delivery dates and ensure that the timelines are adhered to without fail.
- Have very good knowledge of SDLC and STLC life cycles and working knowledge in agile.
- Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition through to delivery.
- Contributing toward predictable delivery of quality releases.
- Be meticulous about documentation and maintaining a robust log of all test cases and test results.
- Very good at manual testing of web and windows based applications, web services testing, and integration testing of a complex system, iOS and Android applications.
- Defect Tracking and Reporting of bugs to developers so as to fix it and follow-ups.
- Lesson Learnt documents (based on testing inputs from the previous project)
- Suggestion Documents (to improve software quality)
- Leads test processes and delivers results to necessary stakeholders.
- Reviews changes or upgrades to existing tests, tools, and testing protocols.
- Good to have knowledge over Stockbroking applications, financial and capital market domain.
Desired Technical Skills and Experience
- Experience with Web Applications, iOS, and Android Applications.
- Passionate about understanding the application end to end.
- Effective communication skills to interact with internal stakeholders.
- Experience with Agile/Waterfall methodologies.
- Adaptable to the current requirement.
- High-level problem-solving skills, and the ability to project manage Knowledge of defect management process
- Strong understanding of software concepts and ability to quickly grasp new products and technologies.

- Looking for a talented PHP Developer having experience in writing clean PHP code, having additional experience in Python/NodeJs and HTML, CSS, JS
- Someone very good at understanding requirements and developing services & features quickly.
- Good communication skills & team player, who engages with all stakeholders of the project to add clarity for all aspects of the ongoing software development project.
Your responsibilities will include:
- Having good attention to detail & requirements.
- Building software applications in PHP (mostly) and Python/Nodejs api-services.
- Creating web pages using HTML, CSS, JavaScript or VueJs.
- Developing applications using best design and coding practices.
- Writing, maintaining & upgrading middleware & back-end code and building efficient PHP and Python/Nodejs modules & services.
- Troubleshooting application and code issues.
- Integrating code with Databases & data storage solutions.
- Finalizing back-end features and testing web services.
- Updating and altering application features to enhance performance.
Key Requirements :
- Degree in Computer Science, Engineering or a related field.
- Must have Experience in PHP (Lumen & Laravel).
- Experience in either Python/Nodejs api development.
- Experience with Utils/Standards: REST, Swagger, JSON Schema.
- Experience in Web Page development - HTML, CSS, JS. Knowledge of VueJS will be a plus.
- Experience in creating scalable service-oriented & serverless applications.
- Experience with secure coding.
- Proficient BitBucket and Git.
- Should be experienced in following Agile methodologies. Tools - Jira & Confluence.
- Must have experience in Postgresql, MySql, MongoDB and Redis.
- AWS Services - S3, EC2, RDS, Elastic Cache.
- Good problem solving, decision making and prioritization skills.

Requirement:
Position: Web Developer
Experience: Min 4yr
Relevant Experience in React , Redux , Hooks Javascript etc is mandatory
CTC: As per standards
Location: Bangalore
Industry: Retail / E-commerce
Functional Area: IT Software - eCommerce, Internet Technologies
Role Category: Programming & Design
Role: Application Programmer
Employment Type: Permanent Job, Full-Time
Web Developer - II / Senior Job Description -
Expertise in Javascript, JQuery, W3 CSS, CSS3, HTML5 -
Deep understanding of client-side, frameworks such as React.js, Backbone.js
- Performance optimization techniques for the web and mobile web
- Expertise in Integrating and maintaining RESTful Web-Services
- Good understanding of AJAX, asynchronous request handling, partial page updates
- Good understanding of Virtual DOM, Data structure, and data manipulation
- Deep understanding of UX principles & building GUI
- Basic knowledge of version control system like Git / Mercurial / Bitbucket
- Writes clean, readable, and maintainable code
ReLiva Physiotherapy & Rehab (www.reliva.in) is a leading, fast growing physiotherapy organisation with clinical locations in Mumbai, Pune, Hyderabad, Bangalore and Chennai, Kanpur, Jaipur, Delhi.
We are looking for dynamic & enthusiastic Customer Care Executive for our practice for the following location :-
Nerul, Navi Mumbai
Responsibilities:-
1. Attending day to day enquiries and scheduling them with respective doctors
2. Greeting patients doing follow up calls
3. Coordinating with Doctors, Patients for appointments, payments etc.
4. Maintaining patient records
5. Manage front office operations - Handle and screen telephone calls, routine mail. Provides information by answering questions and requests. receive and direct visitors and clients.
Should have Basic Knowledge of MS Office and MS Excel
Candidate should be from Nerul or able to come to the Nerul Clinic and work there.
Should have good communication skills
Speaks languages like Tamil, Telugu & Kannada.
Job Type: Part-time
Salary: ₹8,000.00 - ₹10,000.00 per month

