Graphic Designer

Role Context & Importance

At ARDEM, uninterrupted connectivity is mission-critical. Our remote teams across India process millions of pages and records annually using ARDEM Cloud Platforms, AWS WorkSpaces, and enterprise tools. The Network Engineer plays a central role in ensuring zero downtime for our processing operations, maintaining secure remote access for hundreds of team members, and supporting the cloud and on-premises infrastructure that underpins every client engagement.

Key Responsibilities

1. Remote Desktop & End-User Support

•       Provide prompt remote desktop support to ARDEM’s distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.

•       Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.

•       Support onboarding and configuration of workstations (Windows 14” FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.

•       Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.

2. Identity & Access Management

•       Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.

•       Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.

•       Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for ARDEM’s internal and remote teams.

3. AWS Cloud Services Administration

•       Configure, monitor, and support AWS services critical to ARDEM’s cloud operations: EC2, S3, IAM, AWS WorkSpaces, and VPC.

•       Manage AWS IAM policies, user roles, and security groups to ensure least-privilege access across cloud environments.

•       Monitor cloud resource utilisation, performance metrics, and costs; generate reports and recommend optimisations.

•       Support cloud-based remote desktop (AWS WorkSpaces) used by ARDEM’s BPO processing teams.

4. Network Infrastructure & Cisco Hardware

•       Configure, manage, and troubleshoot Cisco switches, routers, and firewalls at ARDEM’s processing centres.

•       Manage DNS, DHCP, VPN, and VLAN configurations to support secure and high-availability operations.

•       Monitor network performance and bandwidth; implement QoS policies to prioritise critical BPO workloads.

•       Coordinate with ISPs and hardware vendors to resolve infrastructure issues with minimal service disruption.

5. On-Premises Server Administration

•       Maintain Windows Server infrastructure including file servers, application hosting servers, and internal email servers.

•       Administer DNS, DHCP, Group Policy, and Active Directory Domain Services (AD DS) across on-premises environments.

•       Perform routine health checks, patch management, and capacity planning for on-prem systems.

6. Security, Backup & Disaster Recovery

•       Implement and maintain data backup schedules and disaster recovery (DR) procedures in line with ARDEM’s data security policies.

•       Support compliance with ARDEM’s ISO 27001-aligned, SOC 2, HIPAA, and GDPR security frameworks through network-level controls.

•       Manage VPNs, SSL certificates, endpoint security tools, and encryption at rest/in-transit for all ARDEM platforms.

•       Respond to and document security incidents; participate in periodic security audits and remediation activities.

7. Documentation & Knowledge Management

•       Create and maintain clear, accurate technical documentation: network diagrams, SOPs, runbooks, and incident logs.

•       Build and update the internal IT knowledge base to enable faster issue resolution and reduce repeat incidents.

•       Document all changes to infrastructure, cloud configurations, and access policies in accordance with change management protocols.

8. Collaboration & Project Support

•       Work closely with ARDEM’s Project Managers, Operations teams, and client-facing staff to resolve IT dependencies impacting BPO delivery.

•       Assist with IT infrastructure upgrades, cloud migrations, and automation initiatives that support ARDEM’s growth.

•       Participate in rotational shifts to ensure 24/7 coverage aligned with ARDEM’s three-shift processing operations.

Qualifications & Requirements

Education

•       B.Tech in Information Technology

Experience

•       3–5 years of professional experience in network support, IT infrastructure management, or cloud administration.

•       Proven track record supporting remote or distributed teams in a BPO, IT services, or technology company environment.

Technical Skills – Required

•       AWS Cloud Services: EC2, S3, IAM, VPC, AWS WorkSpaces – hands-on configuration and monitoring.

•       Azure Entra ID (Azure AD), Active Directory, Group Policy, and Microsoft 365 administration.

•       Windows Server administration: AD DS, DNS, DHCP, File Services, patch management.

•       Cisco networking hardware: switches, routers, firewalls – configuration and troubleshooting.

•       VPN, VLAN, SSL, and remote access technologies (AnyDesk, RDP, VPN clients).

•       Network monitoring tools and log analysis for proactive issue detection.

•       Backup and disaster recovery tools and procedures.

Technical Skills – Preferred

•       Experience with ARDEM-type BPO cloud platforms or similar multi-tenant cloud environments.

•       Familiarity with security frameworks: ISO 27001, SOC 2, HIPAA, GDPR.

•       Exposure to automation scripting (PowerShell, Python) for IT operations tasks.

Certifications (Preferred)

AWS Cloud Practitioner (CLF-C02)

CCNA (Cisco Certified Network Associate)

AWS SysOps Administrator

MCSE / Windows Server

Azure Fundamentals (AZ-900)

ITIL v4 Foundation

Microsoft 365

Soft Skills

•       Strong analytical and systematic troubleshooting skills with a solution-first mindset.

•       Excellent written and verbal communication in English; ability to explain technical issues to non-technical stakeholders.

•       Ability to work independently and collaboratively in a fully remote, distributed team environment.

•       High sense of accountability, punctuality, and commitment to SLAs critical to BPO operations.

•       Willingness to work rotational shifts to support ARDEM’s round-the-clock processing operations.

•       Responsible for assisting technology and production team in client deliverables and receipt.

Mandatory Work-from-Home Equipment Requirements

All candidates must confirm that they meet the following minimum home office specifications before selection:

Device Type

Windows Laptop

Operating System

Windows 10 / Windows 11

Screen Size

14 Inches/ preferable to have 2 monitors

Screen Resolution

FHD (1920 × 1080) or higher

Processor

Intel Core i5 (8th Gen or later) or higher

RAM

Minimum 8 GB (Mandatory) – 16 GB preferred

Internet Speed

100 Mbps or higher (dedicated broadband connection)

Remote Tool

AnyDesk (to be installed and configured prior to joining)

Power Backup

UPS / Inverter recommended for uninterrupted connectivity

Role Overview

We are seeking a motivated and technically versatile CMS Engineer (IC2) to support our transition from SharePoint to Contentful, while also contributing to the broader CMS ecosystem. This is an excellent opportunity for an early-career engineer to work on enterprise-grade platforms and microservice-based architectures.

Key Responsibilities

·         3-5 years of experience with SharePoint Online and/or enterprise CMS platforms.

·         Familiarity with Contentful or other headless CMS solutions is a strong plus.

·         Hands-on experience with Java, Spring Boot, and relational databases (e.g., PostgreSQL).

·         Exposure to Kafka, Elasticsearch, or similar distributed technologies is desirable.

·         Solid problem-solving and communication skills with an eagerness to learn.

What would you do here

SharePoint to Contentful Migration | Backend + CMS Integration

·         Assist in maintaining and enhancing SharePoint Online content and features during the transition period.

·         Support the migration of pages, documents, and metadata from SharePoint to Contentful.

·         Contribute to the design and development of backend services that integrate with Contentful using Java, Spring Boot, and REST APIs.

·         Write reusable services for content delivery, search indexing (via Elasticsearch), and event processing (via Kafka).

·         Help develop APIs for CMS-based applications that interact with PostgreSQL databases.

·         Troubleshoot CMS-related issues and support testing efforts during platform migration.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

About Upswing

Open banking is a reality of this decade and it needs robust, customizable and secure rails to run on. Our mission is to enable consumer companies to offer differentiated financial products and empower financial institutions with greater reach through our Secure, Scalable, and easy-to-integrate API platform.

Every company today has an opportunity to extend financial services to make banking experiences lively and delightful. Our open finance-as-a-service platform is highly customizable, simple, and modular which significantly reduces the integration effort for our partners to launch financial products in weeks, not years.

At Upswing, we are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform.

What will you do if you join us?

• Implement responsive web design principles to ensure that our company website renders well across multiple devices
• Design a framework for creating user apps that grow with the needs of the company
• Monitor website performance, watch for traffic drops related to site usability problems, and rectify the issues
• Review app and feature coding and plan future website upgrades with the development team
• Assist in the development of applications and features that will be put on the website and in internal functions as well

You should have

• Bachelor’s Degree in Computer Science or a related field, with 3+ years of web development experience. Development experience for Mobile screens would be a plus
• Strong knowledge of Javascript. Proficiency in Typescript & React Js would be a plus
• Strong knowledge of web development tools and programming languages

• Setting up Advertising Campaigns across different platforms such as social media platforms (Facebook, Twitter, LinkedIn, etc.), Google Marketing Stack, DCM, Programmatic platforms like Xandr. 
• Troubleshooting campaigns setup on platform 
• Talk to partners to setup programmatic deals 
• Clearly and regularly communicate progress to the Account Management
• Work with both Advertiser teams to ensure campaign setup is done within deadline
• Work with Creative Tags (esp. DCM and other ad server tags), troubleshooting the creative tags, 
• Ability to implement and troubleshoot website pixels.

• 2-3 years of experience in Demand Side Ad Operations
• Strong understanding online advertising and its operational flow
• Strong understanding of basic ad-servicing and its mechanism
• Knowledge of a programmatic platform like Xandr
• Hands-on experience on Microsoft excel

Frontend Developer   

2-4 years/Remote or Kochi   
                                        

Farmers Fresh Zone, is a Direct to Consumer Brand Backed by the Indian Angel Network. The startup lives across 5 South Indian cities. We cater to the needs of urban customers with our safe-to-eat, pesticide-free fruits & vegetables that are directly sourced from our farmers. This is possible with our technology-driven platform & demand prediction model. In short, we’re the high-tech marketplace that’s beneficial to both, the consumers & farmers.

For more info visit our website: https://www.farmersfz.com/">https://www.farmersfz.com/

The role, in a nutshell

As a Frontend Developer at FFZ, you will be part of our core development team, and will have complete ownership of our frontend application. You will bring  concepts / user stories to life with ReactJS/Next.JS, HTML and CSS and an opportunity to create highly responsive web designs that work across multiple platforms and browsers. 

What you’ll do at FFZ

• Bring concepts / user stories to life with ReactJS/Next.JS , HTML and CSS
• Create highly responsive web designs that work across multiple platforms and browsers.
• Ensure the technical feasibility of UI/UX designs and implement them.
• Explore and implement SEO best practices

Who you are

• At least 2 years of experience working on Typescript/JavaScript, React/React Native
• Experience / willingness in working with Next.js
• Experience with front-end development tools, build tools and versioning tools.
• Ability to write clean code, necessary tests and ensure high code quality.
• Experience integrating REST APIs and services
• Understanding / familiarity with web security concepts.

Nice to have

• Experience working with Flutter (preferred) or any other cross-platform development tool
• Experience developing mobile applications.

What we offer 

• Complete ownership of our frontend application.
• Competitive salary and an excellent equity package.
• Stellar team, great start-up culture, work-life balance with generous holidays.