UX/UI Designer

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

A bit about us

WeatherBug is a popular weather site and mobile app providing hyperlocal, live weather data and proactive alerting to consumer users. With over 15 million unique users per month, across all platforms, WeatherBug’s vision is to provide environmental intelligence for all aspects of people’s lives. The WeatherBug app is a top-rated weather app in the app stores. In 2019, WeatherBug was named the best weather app by MediaPost’s Appy Awards. WeatherBug is owned and operated by GroundTruth, a media company that turns real-world behavior into marketing that delivers real business results.

Learn more at WeatherBug.com

At GroundTruth, we believe that innovative technology starts with the best talent and we have been ranked one of Ad Age’s Best Places to Work for three years in a row (2021, 2022 & 2023). Learn more about the perks of joining our team here.

A bit about you

A recognized expert in their professional discipline, with significant impact and influence on organizational policy and program development. Establishes critical strategic and operational goals, and develops and implements new products, processes, standards, or operational plans to achieve organizational objectives. Regularly leads projects of critical importance to the organization—projects that carry substantial consequences for success or failure. Requires strong influence and communication with executive leadership. Problems encountered are often complex and multidimensional, requiring broad-based consideration of variables that affect multiple areas of the organization.

You will:

• Develop production-ready code to meet scope of requirements.
• With guidance, update and create documentation as needed for new and existing solutions.
• Participate in code-reviews with comments to improve code quality, stability, and maintainability.
• Create and maintain unit and integration testing solutions. Be able to run your code in lower environments.
• Run tests on the mobile device to ensure code meets requirements
• Watch mobile releases for Android or iOS for features you developed
• Teardown your solutions across multiple environments and platforms.
•  Provide operational support of your deployed code
• Determine issues within your areas of expertise.
• Work with teams across the engineering organization to understand and incorporate client requirements into final solutions.
• Perform other job-related duties as assigned.

You have:

• Bachelor’s degree (4 years) in Computer Science or a related field, OR 5+ years of relevant software development experience.
• 3+ years of professional experience in software engineering.
• 2+ years of hands-on Android application development using Kotlin and Android Studio.
• Experience with modern Android libraries and frameworks, including Jetpack components (e.g., Navigation, Room, ViewModel, LiveData), Retrofit for networking, and image loading libraries (e.g., Glide, Coil).
• Proficiency with asynchronous programming using Kotlin Coroutines and Flow.
• Familiarity with dependency injection frameworks such as Dagger/Hilt or Koin.
• Experience with app architecture patterns such as MVVM or MVI, and clean architecture principles.
• 2+ years of experience working in Agile teams and participating in iterative development cycles.
• Strong understanding of object-oriented design principles, design patterns, best practices, performance optimization, and memory management.
• Experience with unit and UI testing frameworks (JUnit, Mockito, Espresso).
• Familiarity with Git and collaborative version control workflows.
• Exposure to CI/CD tools and automated build/deployment pipelines.
• Ability to independently take ownership of tasks and deliver robust solutions.
• Commitment to writing clean, maintainable, and well-documented code.

Would be great if you have:

• Experience with React Native, including building function components, using hooks, and working with JavaScript/TypeScript.
• Knowledge of Play Store processes, including app signing, publishing, and release management.
• Familiarity with ingesting and exposing large datasets in the weather industry.
• Experience in the advertising industry.
• Proficiency with tools like GitHub, Jenkins, Artifactory.

You are:

• A team player who is organized, flexible and willing to adapt
• Not afraid of new technologies and driven to learn
• A detail-oriented person, who catches problems early and adjusts
• A strong communicator who is able to collaborate with multiple business and engineering stakeholders and work through conflicting needs
• A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution
• Organized with demonstrated ability to prioritize and deliver timely work
• A team player and not afraid to roll up your sleeves and help when needed
• Self-sufficient and not afraid to take the lead and manage tasks independently
• Coachable and open to feedback
• Respectful–-we treat each other with respect and assume the best of one another
• Not afraid to have fun!

What we offer

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.

● Parental leave- Maternity and Paternity

● Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays)

● In Office Daily Catered Lunch

● Fully stocked snacks/beverages

● Health cover for any hospitalization. Covers both nuclear family and parents

● Covid home quarantine cover

● Tele-med for free doctor consultation, discounts on health checkups and medicines

● Wellness/Gym Reimbursement

●  Pet Expense Reimbursement

●  Childcare Expenses and reimbursements

●  Employee assistance program

●  Employee referral program

●  Education reimbursement program

●  Skill development program

●  Cell phone reimbursement (Mobile Subsidy program)

●  Internet reimbursement

●  Birthday treat reimbursement

●  Home office set up

●  Employee Provident Fund Scheme offering different tax saving options such as VPF and employee and employer contribution up to 12% Basic

●  Creche reimbursement

●   Co-working space reimbursement

●   NPS employer match

●   Meal card for tax benefit

●   Special benefits on salary account

●   New joiner relocation

Job Responsibilities:

● Working with a wide range of media and using motion graphic design software.

● Thinking creatively and developing new video concepts, graphics, and layouts.

● Cultivate a solid body of work. 

● Take the video “brief” to record requirements and clients' needs.

● Prepare rough drafts and present your ideas.

● Amend final designs to clients comments and gain full approval.

● Work as part of a team with copywriters, designers, stylists, executives, etc.

● Should also be well versed with 3D software used for motion graphics.

● Sound knowledge of VFX.

● Motion Graphics and Video Editing

Requirement:

● Proven motion graphic designing experience.

● Possession of creative flair, versatility, conceptual/visual ability and originality.

● Demonstrable motion graphic design skills with a strong portfolio.

● Ability to interact, communicate and present ideas.

● Up to date with industry-leading software and technologies.

● Highly proficient in all design aspects.

● Professionalism regarding time, costs, and deadlines.

You will be responsible for:

• Assist in the content marketing program and leads generated from the program
• Assist in the execution of the content marketing program. Program Manage development of engaging content for Blogs, Whitepapers, How-to's, Videos, Website, Podcasts to help customers understand the Phyllo Platform.
• Manage promotion of the content marketing program initially through organic channels
• Research industry trends, reports and keywords to talk about interesting topics in the industry.
• Collaborate with the Sales and Product Teams to design content briefs
• Test and optimize messaging, copy and creatives for website, blog, and other mediums of content.
• Improve website performance focusing on keywords and creating SEO-friendly content

You will be responsible for owning the leads coming from the content marketing program and the subsequent monthly, quarterly and annual targets associated with it.

Here is how you will continuously add value to the organization:

• Research and identify new industry trends that will feed into the content strategy.
• Work with internal teams to understand the challenges faced by Phyllo’s customer to further design the content strategy
• Work with freelancers and agencies to esure quality and timeliness of content
• Design the ongoing content and publishing calendar for Phyllo across all owned channels - blogs, case studies, guides, podcasts and social media.
• Execute and scale the content strategy by either scaling the team internally or working through partners.
• Collaborate with internal experts from business and product teams on the content to make it more relevant to the market.
• Identify ways to promote the content for generation of leads
• Work with teams to optimise the quality and relevancy of leads through content
• Optimise content for SEO, monitor page rankings and quality of visitors
• Integrate the campaign leads and marketing signal back into Phyllo’s CRM

We are looking for someone with:

• 2-4 years of experience for running successful content marketing programs for B2B SaaS companies
• Any experience in the API / Developer Tool company is an added advantage
• Any experience with creator economy, either as a creator or marketing to creators is an added advantage
• Demonstrated creative thinking to come up with interesting campaign ideas by understanding of customers and their behavior
• Experience in integrating content marketing campaigns with CRM

What we offer:

• Work from home or your preferred location today, tomorrow, and forever.
• A work culture that helps you innovate and evolve continuously. Freedom from old school thinking.
• Choose to work in the hours you feel the most productive.
• We don't count your leaves. Take leaves as and when you require and have a healthy work-life balance for yourself.
• Laptop of your choice

JOB DESCRIPTION

• Client acquisition and business development by direct/indirect sales.

• Offer customised portfolio solutions to clients based on their risk/ return and liquidity profile.

• Maximise revenue generation and lead closures by using social and public media marketing campaigns.

• Strong client focus including pre and post sales services for long term wealth retention.

• Meet and advise clients on real estate.

• Transaction management and deal closure from sourcing to ROI generation.

• Develop Square Yards as a brand by ensuring service standards in line with company policies.

• Attractive incentives, mobility across regions (global), fast track growth and equity ownership for superior performers.

We’re looking for a Senior Android developer who will take a key role in our team. You will be working alongside other engineers and developers, collaborating on the various layers of the infrastructure.

Responsibilities:

• Design and build advanced application features for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Resolving/ fixing bugs and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements:

• Proven software development experience and Android skills development.
• Proven working experience in Android app development and Kotlin.
• Have published at least one original Android app.
• Experience with Android SDK.
• Experiece with Flutter Development
• Experience working with remote data via REST and JSON.
• Experience with third-party libraries and APIs.
• Working knowledge of the general mobile landscape, architecture, threading, offline data storage, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle.

• Build and execute acquisition plans every month working with all stakeholder teams.
• Own the quality of customers and CAC.
• Own app install campaigns, CPI, uninstall rates etc.
• Strong understanding of Facebook, Google, Affiliate Marketing platforms and MMPs such as Appsflyer
• Expertise in optimisation techniques to scale up campaigns and deliver Low CPIs and CAC
• Strong knowledge of managing funnel events and customer journeys to deliver high ROI
• Own performance marketing channels. Improve RPCs, CPVs, CAC etc.
• Identify new channels for app installs, performance marketing and digital marketing.
• Manage the media planning activities end to end.
• Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities etc.
• Generate weekly and monthly reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives

Requirement:

• Experience in managing Google ads/Facebook ads for apps
• Expert level analytical skills
• Hands on experience with MMPs such as Appsflyer/ Branch / Adjust
• Expert level knowledge of spreadsheet programs
• Understanding of playstore analytics and app ecosystem
• Working knowledge of Google Analytics / Adobe Analytics (preferably adobe analytics)
• Great communication skills
• Knowledge of Basic SQL & Query will be an added advantage

Requirement:

• 3+ years of experience in managing Google ads/Facebook ads for apps
• Expert level analytical skills
• Hands on experience with MMPs such as Appsflyer/ Branch / Adjust
• Expert level knowledge of spreadsheet programs
• Understanding of play store analytics and app ecosystem
• Working knowledge of Google Analytics / Adobe Analytics (preferably adobe analytics)
• Great communication skills
• Knowledge of Basic SQL & Query will be an added advantage

• Document business or systems as-is/ to-be process,
• Assessing the business model or its integration with technology.
• Work closely with Product Owners and
• Business stakeholders in preparing Product Backlog items
• Prepare user stories, prepare acceptance criteria for user stories and manage backlog.
• Drive business workshops to define requirements
• Develop product backlog and elaborate functional specifications for an IT solution.
• The candidate should also be able to analyze requirements
• Model as-is and to be process and support business during testing
• For stakeholders and customers, act as a bridge between the business problems and the technology solutions.

Job Background

We are looking for a Web Developer to join an award-winning, talented team, building the
next-generation automated drone applications for our global customers

As a front-end developer, you will implement a complete user interface in the form of a
web app. A thorough understanding of all of the components of the company’s platform and
infrastructure is required. You will need to take ownership of your projects, which involves
detailing requirements after discussion with the Product Owner, building user interfaces,
developing and maintaining web apps with a focus on user experience

Responsibilities
● Work as part of a team developing applications and services using Agile
development methods
● Contribute to team and organizational improvements in process and infrastructure
● Effectively use tools and ingenuity to identify and fix defects before they become a
problem
● Creating self-contained, reusable, and testable modules and components
● Learn about the domain and competitors to propose new drone apps as well as
improvement for existing apps
● Collaborate on projects with a closely-knit team

Skills/Experience
● 3+ yr experience as an Angular 2+ or React or Ionic Developer.
● Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing
cross-browser compatible code.
● Knowledge of NodeJS frameworks such as ExpressJS etc.
● Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
● Good understanding of HTML Dom manipulation Technique                                                                        ●Experience in tested & documented TypeScript/JavaScript, HTML, and CSS
● User authentication and authorization between multiple systems, servers, and
environments
● Understanding of fundamental design principles behind a scalable application
● Proficiency working with source control (git) / versioning systems, continuous
integration in an agile development setup

Good to Have
● Understanding of how to deploy Mean stack applications in AWS/Azure deployment
environment, considering security, reliability etc.
● Knowledge of other python-based server-side frameworks such as Flask or Django