Graphic Designer

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Location & Work Model:

• Position: Contract to hire
• Bangalore -  Marathahalli; 
• Work mode - Work from Office; all 5 days
• Looking for immediate joiners

Technical Requirements:

• Strong experience in Java Backend Development
• Proficiency in both SQL & NoSQL databases (e.g., MongoDB, PostgreSQL, MySQL)
• Basic knowledge of DevOps tools (CI/CD pipeline)
• Familiarity with cloud providers (AWS, GCP)
• Ability to quickly learn and adapt to emerging technologies, including AI-driven tools, and automation solutions
• Strong problem-solving mindset with an interest in leveraging AI and data-driven approaches for backend optimizations

Soft Skills & Mindset:

• Strong communication & articulation skills
• Structured thought process and a logical approach to problem-solving
• Interest & willingness to learn and adapt to new technologies

Core Responsibilities

Front-end Development:

o Develop web applications using React, flask. o Implement responsive design to ensure user-friendly interfaces.

o Utilize mapping libraries (e.g., Leaflet, Mapbox) to display geospatial data.

Back-end Integration:

o Work with APIs and manage data flow for project analytics and management.

o Enhance features for robust data handling and real-time project analysis.

Cloud Deployment:

o Deploy and manage web applications on AWS and similar platforms. o Optimize for performance, scalability, and storage efficiency.

GIS and Mapping Tools:

o Develop tools using GIS data like KML and Shapefiles. 

About the organization

QFocus AI Pvt. Ltd. (QFAI), a wholly owned subsidiary of QFocus Technologies LLC, is a consulting-led engineering services company with sharp focus on supporting next gen advanced products development across AI/ML, Compute, Communication, Storage and Consumer Electronics. Our mission is to help our customers deliver cutting-edge products on time ensuring world-class quality.

Why Join QFAI? Join a passionate team, dedicated to making a difference.  

We are a close-knit team, with strong mission, vision and values that guide our day-to-day.  Recognition of work, respect, and our multicultural community are key aspects of the employee experience and contribute to our continued success.  Would you like to be part of our story? Don't hesitate, come and join us! 

About this opportunity – Formal Verification Engineer

We are seeking a highly skilled and passionate Formal Verification Engineer to join our team working with the best in the Industry, developing innovative ASIC solutions for data center and AI Infrastructure. The ideal candidate will develop comprehensive formal test plans and be responsible for complete formal verification sign-off of single or multiple complex blocks. The role also provides ample opportunities to partner and collaborate with full stack software, hardware, ASIC Design, Emulation and Post-Silicon teams towards creating a first-pass silicon success.

Key Responsibilities:

·      Contribute to Formal Verification applying and evangelizing state of the art Formal Verification Methodologies across IP-level, subsystem-level and SOC Level.

·      Collaborate with Architecture and Design teams to develop formal specifications and implementations.

·      Define formal verification scope, create formal environments, and achieve coverage sign-off using targeted formal verification techniques.

·      Develop comprehensive formal test plans, including unique security requirement verification.

·      Build reusable and scalable formal verification environments and deploy relevant tools.

·      Evaluate and recommend EDA solutions for Formal Verification and drive improvements to methodologies and flows.

·      Debug complex issues in RTL designs based on formal results and contribute to design improvements.

Required Skills:

1. Strong hands-on experience with Formal Verification tools (e.g., JasperGold, VC-Formal, Questa Formal).
2. Experience writing formal properties using System Verilog Assertions (SVA) or Property Specification Language (PSL).
3. Proven understanding of Formal Verification methodologies, complexity reduction techniques, and abstraction techniques.
4. Fluency in hardware description languages, such as SystemVerilog.
5. Proficiency in scripting languages such as Python, Perl, or Tcl within Unix/Linux environments.

 Education:

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field, or equivalent practical experience.

Experience:

5+ years of experience in Design Verification, with at least 1 year in Formal Verification.

QFocus AI Pvt Ltd is an Equal Employment Opportunity employer.

Job Title: Sales Executive

Location: Okhla Industrial Area Phase 1, New Delhi

Job Type: Full-time

Working Hours: 10 AM to 7 PM

Salary: Competitive, with commission opportunities

Responsibilities:

• Conduct cold calls to potential clients to generate leads.
• Research and collect client data from various online sources.
• Identify potential clients from the internet and social media platforms.
• Follow up on leads and maintain consistent communication with clients.
• Negotiate and close sales deals effectively.
• Build and maintain strong, long-lasting relationships with clients.
• Report on sales progress and client interactions to the management team.

Qualifications:

• Previous experience in sales, especially in cold calling, is preferred.
• Strong research skills and the ability to find relevant data and leads online.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with clients.
• Self-motivated, goal-oriented, and able to work independently.
• Familiarity with CRM software is a plus.

Benefits:

• Competitive base salary with performance-based bonuses.
• Opportunities for career growth and development.
• Friendly and supportive work environment.

Responsibilities:

• Involvement In Creating of the Test Cases, Test Scenarios and Test Data.
• Preparation Of Test Strategy.
• Involvement In Database Testing
• Responsible for GUI and Functional Testing, using Black Box Testing Techniques.
• Involvement in Test Execution, Result Analyzing, and Defect Reporting.
• Involved in Analyzing the Requirements and Communicating with BA Team for a Better Understanding of the Requirements.
• Responsible For Test Deliverables, Prioritizes and Monitors Activities to Meet Such Dates for Assigned Features
• Identified Test Cases and Test Data
• Execution of Test Cases From JIRA.
• Performing Functional Testing and Regression Testing, Integration, Testing, Sanity Testing.
• Identifying Test Cases for Automation.
• Reviewing the Automation Script

Skills:

• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• BSc/BA in Computer Science, Engineering, or a related field

• Mandatory experience in the Lending/ Digital Lending domain.
  
  Roles/Responsibilities:

  • Own Architecture and Design for one or more verticals end to end
  • Work with stakeholders (Product teams, Partners, UI/UX teams & Vendors) to create exemplary architecture for large-scale, large-volume consumer-facing applications
  • Ability to do POCs by writing code involving both front-end (UI – Web, Mobile Apps) and back-end services.
  • Ability to work in ambiguous environments
  • Be on top of emerging technology and make recommendations to future-proof products and solutions
  • Ensure that systems are architected to be secure and resilient through the practical application of security and Business Continuity principles
  • Lead the definition and validation of architectural principles and standards.

Functional / Technical Skills:

• In-depth architectural, design and leadership skills.
• Extensive experience with enterprise architecture best practices
• Experience working in an Agile / Scrum team environment
• Excellent written and verbal communication skills
• Strong problem-solving skills.