Telecaller

As a Customer Success Execute at Abmiro, you'll play an important role in driving the success of our clients who are using our SaaS product (Rekart). 

You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to fully utilize the capabilities of our software. 

Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & responsibilities

• Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
• Collaborate with clients to understand their unique requirements and goals
• Assist with the setup, configuration and onboarding of customers on the platform
• Provide quick solutions or workarounds to client queries
• Coordinate with the technology team for possible issues/enhancements/feature requests
• Provide technical training and support resources to ensure customers can maximize the value of our software.
• Proactively identify opportunities to optimize and enhance customer workflows using our product.
• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
• Maintain a deep understanding of our product, including new features and updates.
• Work in shifts to ensure 24/7 technical support coverage for our global customer base.
• Document and maintain training documents and material for customer training purposes.

Preferred candidate profile

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Experience in technical customer support or a related role in the SaaS product company for 1-3 years
• Strong technical background with the ability to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts in a clear and understandable manner.
• Empathetic and customer-focused approach, always ensuring customer success is the top priority.
• Strong problem-solving and critical-thinking abilities.

Perks and Benefits 

• Provident fund 
• Health Insurance. 
• Hell lot of stuff to innovate and learn at the same time 
• Be part of a dynamic young and friendly team that strives for top quality 
• A fantastic work culture 
• Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.

Job Location - Hyderabad & Ahmedabad 

What you'll do: 

• Perform complex application programming activities with an emphasis on mobile development:  Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks 

• Assist in the definition of system architecture and detailed solution design that are scalable and extensible 
• Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible 
• Own the quality of code and do your own testing. Write unit test and improve test coverage. 
• Deliver amazing solutions to production that knock everyone’s socks off 
• Mentor junior developers on the team 

What we’re looking for: 

• Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around. 
• A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time. 
• A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts. 
• Flexible and willing to accept change in priorities, as necessary 

• Demonstrable passion for technology (e.g., personal projects, open-source involvement)  
• Enthusiastic embrace of DevOps culture and collaborative software engineering 
• Ability and desire to work in a dynamic, fast paced, and agile team environment 
• Enthusiasm for cloud computing platforms such as AWS or Azure 
• Excellent written and verbal communications skills 

Preferred Qualifications:  

• Experience with Apache Cordova framework 
• Demonstrable knowledge of native coding background in iOS, Android 
• Experience developing and deploying applications within Kubernetes based containers  
• Experience in Agile and SCRUM development techniques 

• 8+Years of Exp in C++ Developement

Software: C++, Jenkins, Visual Studio, Linux, CheckMarx, GitHub, Google test framework.

Application Architecture: Scalable, Resilient, Cloud deployable, high performance based.

DB: Oracle

Libraries: CPLEX (knowledge of CPLEX is a plus)

• Good knowledge of at least one language (C#, Java, Python, Go, PHP, Node.js)
• Have enough experience on application and infrastructure architectures
• Design and plan cloud solution architecture
• Design for security, network, and compliances
• Analyze and optimize technical and business processes
• Ensure solution and operational reliability
• Manage and provision cloud infrastructure
• Manage IaaS, PaaS, and SaaS solutions
• Design strategies around cloud governance, migration, Cloud operations and DevOps
• Design highly scalable, available, and reliable cloud applications
• Build and test applications
• Deploy applications on cloud
• Integration with cloud services

Certification:

• Architect level certificate of any cloud (AWS, GCP, Azure)

• Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
• Taking On-line sessions
• Providing instructions to Graphics team to ensure timely delivery of scripts.
• Expert in providing online solutions
• Guide students for preparation of NCERT modules
• Overall responsibility of the script for quality adherence.