Graphic Designer

Role & Responsibilities

• Design, develop, and test new features in the application.
• Regular communication and collaboration with team members throughoutthe development process.
• Implement,test, and fix bugs in application features.
• Participate in fully agile Scrum deliveries as an active team member.
• Design, build, and maintain efficient and reliable C# and Angular code.

Ideal Candidate

• Strong full stack software engineer profile
• Mandatory (Experience): Must have 3+ years of experience as a Fullstack developer
• Mandatory (Backend): Must have strong backend developement experience in C#, .NET and building RESTful APIs
• Mandatory (Frontend): Must have hands-on frontend development experience in Angular 14+ and TypeScript/JavaScript
• Mandatory (Core Skill): Must have working experience in Elasticsearch/OpenSearch (Non-negotiable)
• Mandatory (DB): Exposure to SQL (Relational DBs) & NoSQL databases like MongoDB
• Mandatory (Caching): Must have experience in caching mechanisms (in-memory/shared cache) and database scaling techniques like sharding & replication
• Mandatory (Authentication): Familiarity with Identity Server4 and Git
• Mandatory (Engineering Practices): Must have experience writing unit tests and working in Agile/Scrum environments
• Mandatory (Architecture Exposure): Candidates should have experience working on microservices architectures, event-driven systems, or distributed systems
• Mandatory (Company): B2B SaaS companies
• Mandatory (Note 1): This is a hybrid role in Udyog Vihar, Gurgaon (3 days in-office)
• Mandatory (Note 2): Please make sure candidate has detailed experience about above skills set in resume
• Preferred (Skill): Familiarity with deployment processes and packaging libraries for NPM

About Us

Heyo & MyOperator are India’s leading Conversational platforms, powering Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a fast-growing SaaS company redefining how brands communicate at scale. With a hybrid work culture and a bias for action, we’re on the lookout for data-driven marketers who can own growth from end to end.

Job Overview

We’re looking for a sharp and analytical Performance Marketer who thrives on numbers, experimentation, and results. You’ll manage multi-channel ad campaigns across Google, Meta, LinkedIn, WhatsApp, and Email—optimizing for performance and ROI. This role requires strong command over marketing tools, excellent reporting skills, and hands-on experience managing large budgets in the B2B SaaS space.

Key Responsibilities

• Plan, execute, and scale performance campaigns across Google Ads, Meta, WhatsApp, Email, and LinkedIn platforms.
• Manage a monthly marketing budget of ₹15 lakhs+ and ensure a high ROI through continuous testing and optimisation.
• Build and monitor full-funnel strategies—from top-of-funnel awareness to bottom-of-funnel retargeting and nurturing.
• Drive engagement and conversions through WhatsApp campaigns, leveraging automation tools and segmentation.
• Use Zoho CRM, Google Analytics, and Excel to track performance, analyze trends, and report on key metrics.
• Collaborate with content, design, and sales teams to align messaging and improve lead quality.
• Run A/B tests to optimize creatives, targeting, and landing pages.
• Create weekly/monthly performance reports with actionable insights.

Qualifications & Skills

• 4–6 years of experience in performance marketing, ideally in a B2B SaaS environment.
• Strong command of Google Ads, Meta Ads, LinkedIn Ads, WhatsApp Campaigns, and email marketing.
• Experience with WhatsApp Business API/automation tools for outreach and engagement.
• Hands-on experience with Zoho CRM and advanced Excel reporting.
• Strong analytical mindset with a solid understanding of funnel metrics and marketing KPIs.
• Bonus: Familiarity with tools like Mixpanel, Hotjar, or any marketing automation platforms.

Why Join Us?

• Own and lead growth across all key digital channels.
• 100% remote role with high ownership and autonomy.
• Be part of a high-growth, product

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

You will: 

• Plan, create, and publish engaging content across Instagram, Facebook, YouTube, LinkedIn, and Twitter (X)
• Manage daily social media activities including posts, stories, reels, comments, and DMs
• Develop and execute monthly content calendars aligned with marketing goals
• Coordinate with design, video, and marketing teams for creatives and campaigns
• Handle paid social media campaigns with a basic understanding of Meta Ads
• Monitor social media performance using analytics tools and prepare weekly/monthly reports
• Track trends, hashtags, and competitor activities to improve reach and engagement
• Engage with followers, respond to queries, and build an active online community
• Support influencer collaborations and campaign execution
• Coordinate with the HR team on employee engagement activities and employer branding,, including basic content capture and posting for social media
• Participate in brainstorming sessions to support overall brand presence and visibility through social media
• Maintain consistent brand tone, messaging, and visual identity across all platforms

You have:

• 2–4 years of proven experience as a Social Media Executive or in a similar role
• Strong understanding of social media platforms (Instagram, Facebook, YouTube, LinkedIn, Twitter/X), their algorithms, and best practices
• Good copywriting skills with strong attention to detail
• Basic knowledge of Meta Ads Manager and campaign objectives
• Hands-on experience with tools like Canva, Meta Business Suite, Hootsuite, or similar platforms
• An analytical mindset with the ability to interpret social media performance data
• Ability to multitask, meet deadlines, and work in a fast-paced environment
• Experience with video content, Reels/Shorts strategy, influencer marketing, or performance/lead-generation campaigns

We Are:

Software development and consulting firm; Subsidiary of Choice International Limited which is a  multi-diversified business enterprise; established in India in March 1993. The group operates from its head office in Mumbai and has zonal offices across the country and has several business verticals like  Investment Banking, Broking, Hospitality, E-commerce, the Energy sector etc. 

We are fast emerging in the field of innovation to help accelerate the digital transformation journey by providing credible web solutions to foster business growth. We assist in business by offering Cloud,  Mobile & IT solutions that foster efficiency, growth, and ROI. We keep in mind the goals of the organization while simultaneously enhancing efficiency. Our dynamic team comprises Web Software  Developers, Cloud Architects, Technical Consultants, Data Administrators, IT Security experts, DevOps  Professionals & Digital Marketing. 

You & We:

Together, we will strengthen the brand’s presence across social media platforms while driving higher engagement, reach, and audience growth. We will create meaningful content and campaigns that align with business and marketing objectives, using insights and performance data to continuously refine and improve outcomes. Through consistent messaging and creative storytelling, we will build an authentic and recognizable digital brand voice.

PHP / Laravel developer is an IT professional specialized in developing web applications using Laravel Framework within PHP programming language.

In order to attract PHP / Laravel developer that best matches your needs, it is very important to write a clear and precise PHP / Laravel developer job description.

Responsibilities:

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

Qualification:

• BS/MS degree in Computer Science, Engineering, MIS or similar relevant field
• In depth knowledge of object-oriented PHP and Laravel 5 PHP Framework
• Hands on experience with SQL schema design, SOLID principles, REST API design
• Software testing (PHPUnit, PHPSpec, Behat)
• MySQL profiling and query optimization
• Creative and efficient problem solver

We are looking for a talented Node.js Developer to join our growing development team. The ideal candidate will be responsible for designing, developing, and maintaining server-side applications using Node.js.

Responsibilities:

1. Develop, test, and maintain server-side applications using Node.js.
2. Design and implement scalable and high-performance APIs.
3. Collaborate with front-end developers to integrate user-facing elements using server-side logic.
4. Implement security and data protection measures.
5. Troubleshoot and debug issues to ensure the smooth operation of applications.
6. Collaborate with other team members and stakeholders to define software requirements and specifications.
7. Stay up-to-date with the latest industry trends and advancements in Node.js development.
8. Participate in code reviews to maintain code quality and provide constructive feedback.
9. Optimize applications for maximum speed and scalability.
10. Work with databases, such as MongoDB, MySQL, or other NoSQL databases.

Qualifications:

1. Proven experience as a Node.js Developer or similar role.
2. Strong proficiency in JavaScript and server-side frameworks (e.g., Express.js).
3. Experience with front-end technologies, such as HTML, CSS, and JavaScript.
4. Knowledge of RESTful API design and development.
5. Familiarity with databases and data modeling.
6. Understanding of asynchronous programming and event-driven architecture.
7. Experience with version control systems, such as Git.
8. Solid understanding of security best practices for web development.
9. Excellent problem-solving skills and attention to detail.
10. Good communication skills and the ability to work effectively in a collaborative team environment.

Education and Experience:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven work experience as a Node.js Developer with a portfolio of relevant projects.

Job Responsibilities:

• Collaborate with senior developers to understand project requirements and objectives.
• Participate in the design and development of web applications using PHP, WordPress, HTML, CSS, and JavaScript.
• Customize and implement WordPress themes and plugins to meet project specifications.
• Debug and troubleshoot code errors and issues, ensuring optimal performance and functionality.
• Ensure websites are responsive and cross-browser compatible for a seamless user experience.
• Collaborate with designers and other team members to bring creative concepts to life.
• Update and maintain existing websites with new content, features, and enhancements.
• Keep up-to-date with the latest industry trends, technologies, and best practices.

Qualifications:

• 6 months to 1 year of professional experience as a Web Developer.
• Strong experience with PHP development.
• Proficiency in WordPress theme and plugin development and customization.
• Solid understanding of HTML5, CSS3, and JavaScript.
• Basic understanding of responsive design principles.
• Familiarity with version control systems such as Git.
• Excellent problem-solving skills and attention to detail.
• Good communication skills, both written and verbal.
• Ability to work collaboratively within a team environment.
• Self-motivated with a strong desire to learn and grow.

Title: Content Writing Specialist

Experience: 2+ years

About the role:

We are looking for a skilled content writer who can compose short-form and long-form content in clear, concise, and conversational language. As part of your role, you’ll craft compelling, original, well-researched, and benefit-centric content. Within our brand guidelines and style guide, you will have complete creative freedom in execution. 

Responsibilities:

• Develop, write, and deliver TOFU (top-of-funnel) and MOFU (middle-of-funnel) content in the form of Use case blogs, Primary (surveys, insights from industry experts/clients), and Secondary research based articles, and various other forms of marketing material. 

• Work with the SEO team to ensure content optimization for better reach. 

• Coordinate with the design team to deliver readable and consumable content. 

• Collaborate with internal teams and external stakeholders to understand the use cases and functionalities of the solution. 

• Present and sell work. Provide a point of view and express it well. 

• Consistently work towards tracking and improving individual performance based on set parameters.

Requirements: 

• B.A. in English, Journalism, Communications, or related field.

• 2+ years of experience writing marketing copy for B2B customers. Tech experience helps.

• Basic SEO knowledge. 

• Hands-on experience with WordPress.

• Strong communication skills. Knowledge of proper spelling, grammar, and punctuation.

• Flexibility and patience in the face of changing methods, objectives and content revisions.

• An optimistic attitude and drive for professional growth.

• A go-getter who is able to handle projects end-to-end.

If you feel you meet these requirements and are ready to take on the aforementioned responsibilities, please submit your resume along with an online portfolio of your published work. You can also share your work through web links and documents. 

Good luck!