Google Certified Adwords Specialist

Job Summary

The BPO & Voice Recruiter is responsible for sourcing, screening, and hiring candidates for voice-based customer service, technical support, and other BPO roles. This position ensures a smooth end-to-end recruitment process and works closely with operations and HR to meet staffing targets within defined timelines.

Sourcing resume or candidates in a creative ways

---

Key Responsibilities

1. Talent Sourcing

Source candidates through job portals, social media, employee referrals, walk-ins, and recruitment drives.

Build and maintain an active talent pipeline for voice and customer support roles.

Develop creative sourcing techniques to attract high-quality candidates.

2. Screening & Assessment

Conduct initial screening calls to evaluate communication skills, voice clarity, customer-handling ability, and job fit.

Schedule and coordinate interviews with hiring managers and operations teams.

Administer communication assessments, voice tests, and language proficiency evaluations.

3. Recruitment Coordination

Manage end-to-end recruitment cycle from sourcing to onboarding.

Maintain candidate data and update recruitment trackers.

Communicate hiring status and feedback to candidates promptly.

4. Stakeholder Management

Collaborate with operations, training, and HR teams to understand manpower requirements.

Provide regular updates on hiring progress, challenges, and recommendations.

Participate in weekly recruitment meetings and calibration sessions.

5. Compliance & Documentation

Ensure adherence to hiring policies, organizational standards, and compliance guidelines.

Collect, verify, and main

tain required documents for selected candidates.

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

• Design, develop, test, deploy, maintain, and improve software and new user-facing features across Novo’s products and services.
• Drive technical decisions on a multi-functional, Agile team alongside product management, product design, and engineering.
• Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities. 
• Champion a passion for engineering best practices such as code quality, linting, and testing.
• Ensure our software is reliable, extensible, maintainable, debuggable, secure, well-tested and performs well under load.
• Mentor junior engineers in all aspects of planning, development and testing.
• Stay engaged with latest technologies and evaluate strategies to keep the Novo technology stack up to date.

• 5+ years experience in a highly technical role at a hyper-growth startup or fast-paced company.
• Extensive background designing, developing, testing, deploying, maintaining, and improving software.
• Good understanding of Node.js & Javascript.
• Demonstrated ability to translate business goals and initiatives into technical requirements.
• Strong understanding of SQL database.
• Demonstrable experience architecting scalable and cost effective solutions to ensure and support customer growth.
• Experience mentoring junior engineers in all aspects of planning, development and testing.
• Strong understanding of system design and architecture.
• Interest in engaging with latest technologies and evaluating strategies to keep the Novo technology stack up to date.
• Excellent written and verbal communication skills with the ability to collaborate with both technical and non-technical teams effectively.

Minimum 2 years of working experience.

Can work on live projects of international clients.

Can handle multiple projects

Error-free coding.

Required Experience, Skills and Qualifications

Objective-C, or increasingly, the Swift 3.0 programming language

Apples Xcode IDE

Frameworks and APIs like Foundation, UIKit, and CocoaTouch

UI and UX design experience

Apple Human Interface Guidelines

2D and 3D graphics frameworks like SpriteKit and SceneKit

OpenGL or Metal, iOS graphics APIs

Familiarity with iOS 10 and newer OS versions

A Git code repository technology

Strong Objective-C skills and inside-and-out knowledge of the iOS SDK.

Experience using and creating scalable web-based Restful APIs.

• Calling current and potential customers to try to get them to buy products and services from the company
• Keeping accurate records of customers' purchases, profiles, and other detail
• Taking care of customer accounts by making sure that customers are still happy with the products and services of the company
• Building and keeping good relationships with customers to get them to come back
• Using the sales scripts that the company gives to make sales and deal with customers who say no
• Getting a deep understanding of the products and services customers buy so that they can make good suggestions based on customers' needs and preferences
• Consistently meeting or exceeding daily and monthly goals for call volume and sales

• Strong expertise in Salesforce.com configuration modules like Roles, Profiles, Security & User Setup, Custom Objects, Tabs, Workflows, Approval Processes, Reports & Dashboards.
• Strong on technical proficiency in Salesforce.com tools and features like SOQL, Apex API, Visual Force, Triggers, Web Services, Batch Apex.
• Ability to leverage experience with web services and the cloud to build integration points between Salesforce and External systems.
• Experience in migration of objects/metadata from one (development/sandbox) organization to another (Sandbox or production) using Change-Sets, Eclipse IDE.
• Good problem-solving skills and ability to give optimal solutions.
• Lightning component development, Lightning design development.
• Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration, etc…)
• com development experience (APEX, Visualforce, Portals / Communities)
• Deep understanding with technical capabilities of Visual Force, APEX APIs, APEX Triggers, and APEX Web services.
• Excellent written, verbal presentation and organizational skills, ability to interface with all levels and business units.
• Must work independently in complex fast paced environment to ensure quality and timeliness of system information.
• com Certifications (Developer and Architect) is additional advantage.

Role:-ArcGis Enterprise Support

Location:-Thane

JD:-