Global payroll

Key Responsibilities:

• Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
• Resolve complex and time-sensitive payroll issues within defined SLAs.
• Provide clear, professional, and empathetic communication to customers.
• Handle escalations and ensure timely resolution of critical payroll issues.
• Maintain accuracy and compliance while handling sensitive payroll information.
• Monitor customer interactions and identify recurring issues for process improvement.
• Support queue management, workflow efficiency, and daily operational requirements.
• Conduct root-cause analysis and contribute to corrective actions.
• Maintain required quality, productivity, and customer service standards.

Required Qualifications:

• Graduation is mandatory.
• Minimum 2 years of relevant experience.
• US Payroll experience is mandatory.
• International Voice experience is mandatory.
• Good verbal and written communication skills.
• Comfortable working in US shifts.
• Comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.
• Domestic Voice experience will not be considered.

Preferred Skills:

• Knowledge of US Payroll processes and payroll compliance.
• Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
• Strong escalation-handling and problem-solving skills.
• Experience in a customer service or financial process environment.

Key Responsibilities

• Train teams on end-to-end US payroll processing, including employee setup, payroll runs, tax calculations, deductions, benefits, and tax filings.
• Explain payroll processes, including W-2, 1099, Forms 941 and 940, in a simple and practical manner.
• Train teams on payroll funding, ACH transfers, direct deposits, accounting, and reconciliation.
• Develop training materials, practical exercises, and real-life case studies.
• Guide teams in resolving payroll issues, failed payments, tax errors, and funding delays.
• Coach employees on problem-solving, root-cause analysis, and customer communication.
• Ensure teams follow IRS regulations, state payroll laws, and internal compliance policies.
• Monitor training effectiveness, identify skill gaps, and conduct refresher training.
• Support teams in handling complex payroll issues and sensitive customer situations.
• Train teams on consultative selling, upselling, and recommending suitable payroll and accounting solutions.
• Stay updated on payroll regulations, product updates, and industry practices.

Required Skills & Qualifications

• Graduation is mandatory.
• Minimum 6 years of overall experience, including at least 3 years as a US Payroll Trainer.
• US international voice process experience is mandatory.
• Strong hands-on experience in US payroll processing and payroll training.
• Good knowledge of US payroll taxes, compliance, tax filings, and deductions.
• Understanding of US banking, ACH transfers, direct deposits, and payroll funding.
• Knowledge of accounting concepts, general ledger (GL), and reconciliation.
• Experience with accounting software such as QuickBooks, Tally, Sage, or NetSuite is preferred.
• Strong communication, presentation, coaching, and problem-solving skills.
• Ability to explain complex payroll concepts in simple terms.
• Experience in customer handling and consultative selling is an advantage.
• Comfortable working in US shifts and from the office in Gurugram.
• Must be comfortable with a one-way cab facility.
• Previous organization PF registration is mandatory.

Preferred Qualifications

• Certified Payroll Professional (CPP) certification or equivalent.
• Experience in training, coaching, or employee development.
• Exposure to fintech platforms, payment systems, and banking applications.

Mandatory Requirements

• 6+ years of overall experience.
• Minimum 3 years of US Payroll Trainer experience.
• US voice process experience is compulsory.
• Graduation is mandatory.
• Good communication skills.
• Comfortable working in US shifts.
• Willingness to work from the office in Gurugram.
• Comfortable with a one-way cab facility.
• Previous organization PF registration is mandatory.

Key Skills

US Payroll | US Payroll Training | International Voice Process | Payroll Compliance | US Taxation | QuickBooks | Accounting Software | ACH Payments | Direct Deposits | Payroll Troubleshooting | Training & Development | Team Coaching

🚨 We’re Hiring | HR Executive – Bangalore

Aspire Software Consultancy is looking for a proactive and detail-oriented HR Executive to join our team in Bangalore!

📍 Location: Bangalore

💼 Experience: 1–3 Years

🏢 Work Mode: Work From Office

🗣️ Languages Preferred: English, Hindi & Kannada

👨 Gender Preference: Male

🔹 Key Responsibilities:

➡️ Prepare and manage monthly salary processing and payroll documentation.

➡️Handle HRMS tools and maintain accurate employee records.

➡️Manage PF, ESIC, and other statutory compliance requirements.

➡️Ensure compliance with applicable labor laws and statutory regulations.

➡️Maintain employee documentation, attendance, and leave records.

➡️Support HR operations, employee engagement, and HR policy implementation.

➡️Assist with recruitment activities, including sourcing, screening, interview scheduling, and candidate follow-ups.

➡️Coordinate onboarding and other employee lifecycle activities.

🔹 Required Skills:

➡️1–3 years of experience in HR Operations and Administration.

➡️Basic knowledge of payroll preparation, PF, ESIC, statutory laws, and compliance.

➡️Experience working with HRMS tools.

➡️Good communication and coordination skills.

➡️Ability to manage multiple HR responsibilities efficiently.

Run ops directly with the founders of a fast-growing search agency: AP, payroll, client invoice chasing, onboarding, and automating everything with Claude or Codex. Full job description and apply here (a 3-minute Loom is required): tinyurl[dot]com/dl-founders-associate

Manage day-to-day accounting operations and end-to-end payroll processing, and ensure timely, accurate compliance with government statutory requirements, supporting the organisation's financial reporting, audit readiness and regulatory standing.

Job Overview

We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality.

Key Responsibilities

• Monitor and evaluate international customer calls related to US payroll.
• Conduct quality audits to ensure compliance with SOPs and process guidelines.
• Review payroll-related queries, including salary discrepancies, deductions, tax withholding, payslips, and payment issues.
• Evaluate calls for communication, accuracy, customer handling, and resolution quality.
• Identify quality gaps and provide feedback and coaching to agents.
• Prepare quality reports, analyze performance metrics, and conduct root-cause analysis.
• Participate in calibration sessions with operations and training teams.
• Support process improvement initiatives to reduce errors and improve customer satisfaction.

Mandatory Requirements

• Minimum 4 years of total experience in an international voice process.
• Minimum 2 years of relevant experience as a Quality Analyst in US Payroll.
• Graduation is mandatory.
• International voice experience is mandatory; domestic voice experience will not be considered.
• Good English communication skills.
• Good knowledge of US payroll processes, deductions, and salary calculations.
• Experience in call monitoring, quality audits, and feedback sessions.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US night shifts.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Preferred Skills

• Knowledge of payroll systems such as ADP, Workday, or UKG.
• Understanding of quality metrics such as CSAT, QA Score, AHT, and FCR.
• Experience in BPO, BPM, payroll outsourcing, or HR operations.

About the Company

KGeN is building a Verified Distribution Protocol for AI, DeFi, and gaming, enabling companies to reach verified users and build high-trust digital ecosystems. The platform supports millions of users across 60+ countries and helps organizations scale user acquisition, engagement, and loyalty programs.

Role Overview

We are looking for an HR Operations professional who can help build and streamline HR systems, processes, and employee experience as the company scales globally.

This role will work closely with leadership to ensure efficient HR operations, employee lifecycle management, and process automation.

Key Responsibilities

HR Operations

• Manage the end-to-end employee lifecycle (onboarding to exit).
• Maintain and update employee records, documentation, and HRIS systems.
• Ensure HR compliance, policies, and documentation are maintained.

Employee Experience

• Act as the first point of contact for employee queries related to HR processes.
• Support employee engagement initiatives and HR programs.

Process & Automation

• Improve HR workflows, documentation, and operational processes.
• Work with internal teams to build automation-first HR operations.

HR Analytics & Reporting

• Track and maintain HR metrics, reports, and workforce data.
• Support leadership with HR dashboards and insights.

What We Are Looking For

• 2–5 years of experience in HR Operations / HR Generalist roles
• Experience managing employee lifecycle processes
• Exposure to HRIS systems, HR documentation, and compliance
• Strong organizational and communication skills
• Comfortable working in fast-paced startup environments

 Nice to Have

• Experience working in startup or high-growth environments
• Exposure to automation tools or HR analytics

We are looking for dynamic and detail-oriented professionals to join our Tax Process team. Candidates should possess good communication skills, adaptability, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle tax-related process operations and support activities
• Maintain accuracy and quality in day-to-day tasks
• Communicate effectively with internal teams and clients
• Ensure timely completion of assigned work
• Follow process guidelines and compliance standards

Eligibility Criteria

• Good English communication skills (written and verbal)
• Comfortable working in Night Shifts
• Flexible to work in different work modes as per business requirements
• Graduate in any discipline

Preferred Candidate Profile

• Quick learner with strong analytical skills
• Good interpersonal and coordination abilities
• Immediate joiners will be given preference
• Basic understanding of tax or finance processes will be an added advantage

Benefits:

• Provident Fund

Ability to commute/relocate:

• Banashankari III Stage, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• in any domain: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Human Resources Executive

Location: Mumbai, Maharashtra, India

Experience: 1–2 Years

About the Role

We are looking for a proactive and detail-oriented HR Executive with 1–2 years of experience, primarily in recruitment along with exposure to HR operations. The role will involve handling end-to-end recruitment while supporting core HR functions such as payroll, compliance, and employee lifecycle management.

Job Posting for Local Mumbai Applicants Only

Immediate Joiners Preferred

Key Responsibilities

Recruitment:

● Manage end-to-end recruitment (sourcing to offer rollout)

● Screen candidates and coordinate interviews with hiring managers

● Maintain recruitment trackers and provide regular hiring updates

● Understand hiring requirements and assist in workforce planning

Human Resources Operations:

● Assist in onboarding and employee documentation

● Support payroll inputs, CTC structuring, and offer rollouts

● Ensure smooth employee lifecycle management (joining to exit)

● Maintain employee records and HR databases

Compliance & Payroll:

● Support statutory compliance (PF, ESIC, PT, TDS, Bonus Act, Labour Welfare Fund,

etc.)

● Assist in payroll coordination and validation

● Ensure adherence to company policies and labour laws

Administration:

● Coordinate with vendors and support office administration tasks

● Assist in maintaining office infrastructure and records

● Support documentation related to legal and regulatory compliance

Required Skills & Qualifications

● Any graduate

● 1–2 years of experience in recruitment and HR operations

● Basic understanding of payroll and statutory compliance

● Proficiency in Microsoft Excel

● Good communication and stakeholder management skills

● Ability to multitask and work in a fast-paced environment

Why Join Big Rattle?

Big Rattle Technologies specializes in developing Mobile and Web applications, serving Fortune 5000 clients across industries like FMCG, Banking, Ecommerce, and more. We are ISO 27001:2022 certified.

Benefits include:

● Healthcare coverage

● Certification fee reimbursements

● 5-day work week

● Work from office

What You Will Gain

● Hands-on experience in end-to-end recruitment and HR operations

● Exposure to payroll, compliance, and HR processes

● Opportunities to contribute to HR initiatives and grow into larger roles

● Involvement in decision-making and process improvements.

Key Responsibilities

● Manage day-to-day Accounts Payable (AP) including vendor invoices, payments, reconciliations and outstanding balances.

● Manage Accounts Receivable (AR) including invoicing, collections, customer reconciliations and ageing.

● Maintain accurate books of accounts and perform regular bookkeeping and General Ledger accounting.

● Prepare and review journal entries, accruals, provisions, prepayments and adjustments.

● Perform bank, vendor, customer and balance sheet reconciliations.

● Own the month-end and year-end financial closing process.

● Prepare and review Profit & Loss, Balance Sheet and Cash Flow Statements.

● Ensure that all accounting transactions are correctly classified and flow accurately into

the financial statements.

● Prepare schedules and supporting documentation for financial reporting and audits.

● Handle applicable taxation, GST, TDS and statutory compliance activities.

● Track and resolve accounting discrepancies and reconciling items.

● Support accounts payable/receivable ageing, working capital and cash-flow monitoring.

● Coordinate with auditors, consultants, vendors and internal stakeholders as required.

● Maintain strong accounting controls and ensure compliance with applicable accounting

standards and company policies.

● Assist in improving accounting processes, reconciliations and reporting workflows.

Required Skills

● 5–8 years of hands-on accounting / finance operations experience.

● Strong experience in AP, AR and General Ledger accounting.

● Excellent understanding of bookkeeping and the accounting cycle.

● Strong knowledge of Balance Sheet, P&L and Cash Flow Statement preparation.

● Experience handling month-end / year-end financial closing.

● Strong understanding of how transactions flow from books → GL → trial balance →financial statements.

● Experience with GST, TDS and taxation.

● Strong reconciliation skills.

● Good knowledge of accounting principles and financial reporting.

● Advanced MS Excel skills.

● Experience with ERP/accounting systems such as SAP, Oracle, NetSuite, Tally, Zoho Books or similar is preferred.

● Strong attention to detail and ability to independently identify and resolve accounting issues.

Preferred

● CA / CMA / ACCA / M.Com / MBA Finance or equivalent.

● Experience in a SaaS, technology, startup or international finance environment.

● Exposure to US accounting / US GAAP is an advantage.

● Experience working with overseas entities, currencies or international transactions is a plus.

The ideal candidate should be comfortable going from:

Invoice / Transaction → Journal Entry → Ledger → Reconciliation → Trial Balance →

Month-End Close → P&L / Balance Sheet / Cash Flow