Roles & Responsibilities:
Job Description:
- Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
Responsibilities: - An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
- Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
- Generate incremental revenue from the existing customers by up-selling additional products and services
- Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
- Maintain exceptional level of service quality through CSAT(Customer satisfaction)
- Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
- Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
Requirements:
• Graduation is a must for this role
• Should have excellent communication and presentation skills
• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions
• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales
• Should have the skills to engage a customer and seek more areas of revenue
realization(value selling Vs. Transaction selling)
• Preferred experience in North American sales/support process and understanding the nuances of selling in this region
• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time
• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus
• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired
• Should be willing to work in all Geos: NA, APAC and EMEA
• Should have a minimum typing speed of 40 words per minute for Chat
Shubham Vishwakarma
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