Field Sales Executive - South Zone

Own top-of-funnel and mid-funnel business development execution, with the primary goal of generating Sales Qualified Leads (SQLs). For the first 6 months, success is measured on creating qualified pipeline, not closing deals.

Core Responsibilities

1. Presales Coordination

• Work closely with Saurav on active presales opportunities
• Join relevant sales and discovery calls
• Review existing active leads, past call notes, and ongoing opportunities
• Coordinate proposal/SOW preparation using standard company templates
• Help move presales opportunities from discussion to scoped commercial conversations

2. Outbound Business Development

• Execute account-based marketing across target accounts
• Identify and engage 3–5 relevant stakeholders per target company
• Reach out through LinkedIn, email, calls, and other relevant channels
• Build relationships with decision-makers and influencers inside target accounts
• Follow up consistently and maintain outreach discipline

3. ICP-Based Prospecting

Focus prospecting around defined ICPs such as:

• Indian brands expanding to US / UK / global markets
• Brands stuck at a growth plateau
• Other ICP segments defined by leadership

4. Agency and Channel Partner Development

• Identify and approach agencies, consultants, and channel partners
• Build partnerships with firms that can use or recommend the company’s software for their clients
• Explore collaboration opportunities across Delhi, Noida, Gurgaon, Lucknow, Amritsar, Jaipur, and nearby markets

5. Marketing Coordination

• Work with the marketing team to convert MQLs into SQLs
• Use marketing inputs including newsletters, ICP lists, research support, and warm leads
• Coordinate on campaigns, founder-led content, webinars, workshops, and events
• Share field feedback to improve messaging, targeting, and conversion

6. Reporting and Review

• Submit weekly reporting on outreach, responses, meetings, presales progress, and SQL creation
• Track leading indicators, not just final outcomes
• Show directional evidence of progress through consistent execution and learning

Success Metrics / KRA

First 6 Months Primary KRA

Generate sales-qualified leads.

Phase-wise Focus

• Months 1–3: India-focused pipeline building
• Month 4 onward: Expand to international markets in addition to India

Performance Philosophy

Performance will be evaluated on:

• Quality and consistency of execution
• Directional evidence that the approach is working
• Leading indicators such as outreach, engagement, meetings, and pipeline movement
• SQL generation as the main lagging outcome metric

Closed revenue is not the primary KPI in the first phase.

Weekly KPI Plan

A. Activity KPIs

• Number of target accounts added
• Number of contacts identified
• Number of outreach messages sent
• Number of calls made
• Number of LinkedIn touchpoints completed
• Number of follow-ups completed

B. Engagement KPIs

• Response rate
• Positive response count
• Discovery / intro meetings booked

C. Pipeline / Presales KPIs

• Number of active opportunities reviewed
• Number of presales discussions supported
• Number of proposals / SOWs coordinated
• Number of opportunities moved to next stage
• Number of SQLs generated

D. Marketing Coordination KPIs

• Number of warm leads from marketing initiatives
• Speed of follow-up on warm leads
• Campaign feedback shared with marketing
• Joint initiatives supported (webinars, workshops, content-led campaigns)

E. Channel Partner KPIs

• Number of agencies / partners identified
• Number of partner outreach attempts
• Number of partner conversations initiated
• Number of partner opportunities created

Suggested Weekly Targets (starting version)

Week 1–4

• 25–40 target accounts researched
• 75–150 contacts identified
• 80–120 outbound touchpoints
• 10–20 meaningful responses
• 4–8 discovery conversations
• 1–3 SQLs
• 5+ active opportunities / presales items reviewed
• 3–5 agency/channel partner conversations initiated

These can be tightened after 3–4 weeks based on actual conversion data.

Weekly Review Format

1. Outreach Summary

• Accounts targeted
• Contacts reached
• Channels used
• Total touchpoints sent

2. Response Summary

• Replies received
• Positive responses
• Meetings booked
• Follow-ups pending

3. Pipeline Summary

• Active presales opportunities
• Proposal/SOW coordination status
• Opportunities advanced
• SQLs created

4. Marketing Coordination Summary

• Leads received from marketing
• Status of those leads
• Feedback for messaging / targeting
• New campaign ideas or support required

5. Learnings and Next Actions

• What worked
• What did not work
• Bottlenecks
• Focus for next week

Reporting Template

Weekly BD Report

• Target accounts added:
• Contacts identified:
• Outreach sent:
• Calls made:
• LinkedIn messages sent:
• Emails sent:
• Follow-ups completed:
• Responses received:
• Positive responses:
• Meetings booked:
• SQLs generated:
• Active presales opportunities:
• Proposals/SOWs supported:
• Marketing leads received:
• Partner conversations initiated:
• Key learnings:
• Priorities for next week:

30-60-90 Day Plan

First 30 Days

• Understand ICPs, offers, use cases, and sales process
• Review active pipeline and presales opportunities
• Start outbound execution and messaging tests
• Begin agency/channel mapping
• Build weekly reporting discipline

Days 31–60

• Improve response and meeting conversion
• Contribute more actively in presales coordination
• Build repeatable outbound cadences
• Start generating stable SQL flow
• Support marketing-to-sales handoff improvements

Days 61–90

• Increase SQL consistency
• Expand outreach depth and partner motion
• Start testing international opportunities
• Improve efficiency through stronger channel mix and messaging

Location: Remote; Geography restricted to India

Type: Full-time or Part-time Contract Work

Fluent Language Skills Required: English & Hindi. Native-level fluency in English and Hindi is required for this position.

Why This Role Exists

At Mercor, we believe the safest AI is the one that’s already been attacked — by us. We are assembling a red team for this project - human data experts who probe AI models with adversarial inputs, surface vulnerabilities, and generate the red team data that makes AI safer for our customers.

This project involves reviewing AI outputs that touch on sensitive topics such as bias, misinformation, or harmful behaviors. All work is text-based, and participation in higher-sensitivity projects is optional and supported by clear guidelines and wellness resources. Before being exposed to any content, the topics will be clearly communicated.

What You’ll Do

• Red team conversational AI models and agents: jailbreaks, prompt injections, misuse cases, bias exploitation, multi-turn manipulation
• Generate high-quality human data: annotate failures, classify vulnerabilities, and flag systemic risks
• Apply structure: follow taxonomies, benchmarks, and playbooks to keep testing consistent
• Document reproducibly: produce reports, datasets, and attack cases customers can act on

Who You Are

• You bring prior red teaming experience (AI adversarial work, cybersecurity, socio-technical probing)
• You’re curious and adversarial: you instinctively push systems to breaking points
• You’re structured: you use frameworks or benchmarks, not just random hacks
• You’re communicative: you explain risks clearly to technical and non-technical stakeholders
• You’re adaptable: thrive on moving across projects and customers

Nice-to-Have Specialties

• Adversarial ML: jailbreak datasets, prompt injection, RLHF/DPO attacks, model extraction
• Cybersecurity: penetration testing, exploit development, reverse engineering
• Socio-technical risk: harassment/disinfo probing, abuse analysis, conversational AI testing
• Creative probing: psychology, acting, writing for unconventional adversarial thinking

What Success Looks Like

• You uncover vulnerabilities automated tests miss
• You deliver reproducible artifacts that strengthen customer AI systems
• Evaluation coverage expands: more scenarios tested, fewer surprises in production
• Mercor customers trust the safety of their AI because you’ve already probed it like an adversary

Why Join Mercor

• Build experience in human data-driven AI red teaming at the frontier of safety
• Play a direct role in making AI systems more robust, safe, and trustworthy

The contract rate for this project will be aligned with the level of expertise required, the sensitivity of the material, and the scope of work. Competitive rates commensurate with experience.

Job Description:We're seeking an experienced AEM Backend Developer to join our digital platforms team. The ideal candidate will have strong backend development skills in Java (primary) and/or Python, along with proven experience in designing and building scalable, maintainable Adobe Experience Manager (AEM) solutions.

Key Responsibilities:- Design, develop, and maintain AEM-based backend solutions, components, and templates

- Develop custom AEM Sling models, servlets, services, and OSGi components

- Build and integrate RESTful services and APIs to support frontend and third-party systems

- Work closely with frontend developers and AEM content authors to support dynamic content delivery

- Develop automation scripts using Java/Python for data handling, deployment, and reporting needs

- Implement AEM workflows, user permissions, and version control for content

- Troubleshoot and resolve technical issues in AEM environments

- Optimize AEM performance, scalability, and security configurations

Required Skills:- 3+ years of experience in AEM backend development

- Strong hands-on experience with Java, OSGi, Sling, and JCR

- Experience with Python for backend scripting, automation, or integration tasks

- Knowledge of AEM architecture including dispatcher, replication agents, and workflows

- Experience working with AEM APIs, servlets, event handlers, schedulers, and custom components

- Understanding of REST APIs, JSON/XML data handling

- Familiarity with Maven, Git, Jenkins, and Agile development practices

Preferred Skills:- Exposure to Adobe Experience Cloud tools like Adobe Target, Analytics, Campaign

- Working knowledge of cloud-based AEM (Adobe as a Cloud Service)

- Basic familiarity with frontend technologies (React/Angular/HTL)

What We Offer:- Competitive salary and benefits package

- Opportunity to work with a passionate and innovative team

- Hands-on experience in digital experience projects

- Professional development and growth opportunities

- Flexible working hours and generous parental leave

- Health insurance, disability insurance, and other benefits

Locations:Hyderabad, Indore, and Ahmedabad

If you're a motivated and talented AEM Backend Developer looking for a new challenge, we'd love to hear from you!

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Desired Candidate Profile

Legal Assistant responsibility include:

• Negotiate, review, drafting, vetting of various contracts and agreements 

• Drafting knowledge of notices/reply notice/letters to any govt., & Non-Govt. authorities.

• Drafting of other miscellaneous documents like Power of Attorney, Undertakings required as per the need of business, Memorandum of Understanding, No Objection Certificate (NOC)

• Responsible for supporting Groups Secretarial function, convening of Board shareholders & Committee Meeting

• Attending and handling court cases, case notices and handle all litigation matters with support of external counsel;

• Submission of reports/ MIS/ litigation updates, contract trackers to the Department on monthly & quarterly basis.

• Conduct research on relevant laws, regulations

• Taking care of any matter as and when received from the management and advising them within the legal ambit.

• Maintain knowledge of all new changes in the law, analyze implications and suggest a manner of implementation.

• Responsible for maintaining all legal records & documents within the legal department.

• Organize and maintain documents in a paper or electronic filing systems.
• Maintaining of statutory register and records

• To work with external law firms, other consultants, statutory auditors as and when required.

• Manage the day-to-day affairs of assigned sub-tasks.

• Perform other tasks as assigned to support the department as and when required.