GL Reporting

Title: Content Specialist 

Location: Mumbai 

Experience: 3–4 years 

Work Mode: Hybrid 

About Master-O 

Master-O is a B2B SaaS platform focused on enabling and upskilling frontline teams through microlearning, gamification, AI-powered roleplays and digital coaching. We work with leading organisations across industries like FMCG, BFSI, Pharma, Automotive and Retail. 

We are looking for a Content Specialist who can combine strong creative thinking with excellent client communication to own content requirements for our Mumbai and Gurugram based clients. 

The Role 

This is a client-facing content creation role where you will be the primary point of contact for Master-O's high touch enterprise accounts for their content requirements. 

You will work closely with clients to understand their business objectives, frontline challenges, and learning needs, and translate these into engaging content, storyboards and learning journeys. 

You will also work cross-functionally with the Customer Success, Product and Content teams at our Gurugram headquarters to ensure seamless execution and delivery. 

What Does “Content” Mean at Master-O? 

At Master-O, content is not just traditional marketing content or reels. You’ll primarily create microlearning-based static and video learning content designed for the frontline teams of our enterprise clients. 

The content and use cases vary based on the client’s business objectives, frontline pain points and industry — from product knowledge and sales pitches to customer handling, compliance and on-the-job skill development.

What We're Looking For 

• 3–4 years of experience in content creation, content marketing, creative strategy or a similar role. 
• Prior experience in a B2B SaaS company or a marketing/creative agency is strongly preferred. 
• Agency candidates should ideally have worked with clients across BFSI, FMCG, Pharma, Automotive and/or Retail. 
• Strong storyboarding and content conceptualisation skills. 
• Excellent copywriting and editing skills. 
• Strong working knowledge of Canva and Adobe Creative Cloud. 
• Excellent spoken and written English communication — this is critical as the role involves frequent interaction with senior client stakeholders. 
• Strong presentation and client-management skills. 
• Ability to manage multiple stakeholders, projects and deadlines independently. 
• A good understanding of digital content, learning formats and visual communication. 
• Someone who is equally comfortable speaking to a client, building a storyboard and getting into the details of content creation. 

Why This Role? 

This role sits at the intersection of content, creativity, and client consulting. 

You won't just be creating content based on pre-assigned briefs. You'll be responsible for understanding why the client needs the content, what their frontline teams need, and how Master-O can solve that requirement. 

You'll get the opportunity to work directly with leading organisations across multiple industries while collaborating with a fast-moving SaaS team across Mumbai and Gurugram. 

andidate with strong experience in Windows (2012/16/19) server administration and PowerShell.

Strong knowledge of Physical Hardware & Console. (HP & Dell)

Performing Server Firmware Upgradation and managing hardware replacement tasks remotely.

Creating and managing SQL datastores in Microsoft Windows Cluster environment.

Strong knowledge on Vmware administration.

Strong knowledge of Microsoft SCCM or IBM Bigfix or any patch / application deployment tool.

Knowledge of ITIL process. (Incident, change and problem management)

Knowledge of Networking, Storage NFS, SAN.

Process Skills:

Primarily responsible for Windows Server Management, Patching or application deployment and Vmware advance administration.

Support customer troubleshooting and problem solving and verification.

Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA’s and SOPs.

Experience & functional knowledge on baking applications.

Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours.

Resolve technical issues by implementing break fix.

Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

Behavioral Skills:

Must have superior problem-solving skills with extremely high levels of initiative and assertiveness.

Effective interpersonal, team building and communication skills.

Effectively collaborate with stakeholders, Customers and Partners in a Service Delivery environment

Able to thrive in rapid environment and adopt new technology fastly.

Identify the Gaps and provide documentation / suggestion faced during Execution.

Certification:

Somebody who has at least 5+ years of work experience in WINTEL administration.

Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Certification: Windows , VCP Certification, ITIL, any other Technical certification

About the Role:

We are hiring a Business Development Executive for partial field work and office coordination. The role involves visiting architects, contractors, and project sites to promote bathroom fittings and tiles and generate new business opportunities.

Key Responsibilities:

• Visit architects, interior designers, contractors & builders

• Generate leads and follow up on ongoing projects

• Understand client requirements and recommend suitable products

• Build strong professional relationships

• Coordinate with internal sales and logistics teams

Who Can Apply:

• Candidates with interest or experience in construction / building materials

• Comfortable with partial field work

• Good communication skills in Hindi & English

• Own two-wheeler or car preferred

Working Hours:

11:00 AM – 7:30 PM (Monday to Saturday)

Weekly Off: Sunday

Responsibilities

• Interact closely with design, product, and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating excellent interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• Review and Optimize application usage, by monitoring key metrics, for maximum speed and scalability
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements

• 5+ years of relevant work experience as a web developer, UI developer, Angular Developer or front-end engineer.
• Sound knowledge in HTML, CSS & JavaScript.
• Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system
• Proficient with Typescript (Angular 2 & above)
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
• Passionate to create good design and usability
• A team player with excellent communication skills

- Hands-on experience in developing User Interfaces (more than 4 years) using Angular 4+.

- Hands-on experience of using reactive frameworks like Redux, NgRX.

- Strong understanding of using UI testing frameworks like Jasmine, Mocha.

- Focus on building reusable components by employing Design patterns.

- Ability to remote diagnose user issues (With or without tools).

- Strong understanding of Object-oriented concepts.

- Ability to suggest alternative solutions for micro-level problems considering the environment constraints.

- Ability to diagnose development issues independently.

- Self-motivated learner.

Industry: Recruitment & Staffing (must have)

Required Experience and Qualifications:
- 2 years of experience
- Should have sold/is selling recruitment/talent/staffing/workforce solutions
- Hands-on experience in sales, business development, B2B, lead generation, telephone & email prospecting, corporate sales, market mapping & research, cold calling, appointment generation, etc
- Passionate about making talent acquisition cognitive
- New customer acquisition
- Ready to learn and unlearn

Benefits: Paid holidays, work detox leaves, menstruation leaves for women, robust incentive plans, education allowance, mobile reimbursement, etc.

Key Tasks and Duties:
- Prospecting for new clients/lead generation
- End-to-end B2B selling
- Monthly and annually new client acquisitions
- Direct communication with customers via e- mail and telephone to promote Reed & Willow & its Service Range
- Execute marketing plan/marketing campaigns (e.g. targeted e- shot, mail shot)
- Follow up and qualify contacts from web registrations, promotions, events, and other marketing and sales activities
- Preparation and presentation of results from campaigns
- Setting up Sales Meetings with qualified prospects
- Recording of all sales activities in the CRM- Market research feedback

Traits of our Team:
Motivation and drive: 
- Is driven and enthusiastic, which encourages commitment from others
- Responds positively to problems and uses them as an opportunity to do things differently or better

Planning and organizing: 
- Structures work to achieve the best outputs
- Anticipates and adjusts for problems and roadblocks, taking responsibility for prior commitments

Delivering results and continuous improvement:
- Is flexible and able to revise the plan when needed
- Analyses issues or set- backs without bias, and is open about mistakes to encourage learning
- Meets targets and deadlines