GL Reporting

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Role Overview

MyOperator's platform handles billions of real-time interactions — cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence. This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome — not a checkpoint.

You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test — this role is built around you.

Key Responsibility Areas

• Own and enforce the quality bar across MyOperator's full product suite — Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform — from sprint planning through production
• Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing
• Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD)
• Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions
• Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence — not just mitigation
• Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture
• Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes

Requirements — Must Have

• 5–8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more'.
• Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets and WebSockets is a must have.​
• Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium — with demonstrated ability to build or significantly scale a framework from the ground up
• Proficiency in Python, Java, or JavaScript for writing and maintaining automation code
• Strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI
• Demonstrable track record of reducing defect escape rates or improving automation coverage — with numbers to back it
• Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context

Requirements — Good to Have

• Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP, IVR, VoIP, or WebRTC
• Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines
• Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues
• Familiarity with contract testing (Pact) or AI/ML-specific testing — chatbots, voicebots, NLP output validation
• Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing

This profile is not for

• Someone whose primary mode is reviewing test cases and delegating execution rather than building and owning the automation stack themselves
• Someone who treats QA sign-off as the finish line — this role is accountable for customer experience, not just green test runs
• Someone who waits for complete requirements before starting and escalates ambiguity upward instead of driving clarity

Job Description – ERP Coordinator (Independent Position)

Position: ERP Coordinator

Experience: 1+ Years

Location: Navi Mumbai

Industry Preference: ERP / Software / IT Services

Job Summary:

We are looking for an experienced and independent ERP Coordinator who can strictly monitor ticketing operations, coordinate between teams and clients, and ensure proper follow-up on every support and development query. The candidate should be confident, straightforward, result-oriented, and capable of handling responsibilities independently without continuous supervision.

Key Responsibilities:

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Monitor daily ERP support and development tickets.

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Ensure every client query is properly logged and ticket generated.

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Verify whether tickets are resolved within committed timelines.

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Follow up with support and development teams for pending issues.

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Track unresolved queries and escalate delays when required.

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Maintain proper coordination between client, support, and development teams.

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Ensure proper communication and status updates are shared with clients.

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Prepare daily/weekly pending ticket reports and management updates.

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Identify gaps in ticket handling and improve process discipline.

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Independently handle critical client coordination and issue management.

Required Skills:

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Strong experience in ERP coordination and ticket management.

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Good understanding of support flow, issue tracking, and escalation process.

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Strong communication and follow-up skills.

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Blunt, confident, and professional personality with strong ownership mindset.

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Ability to handle pressure and maintain strict process control.

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Experience with ticketing systems and ERP software preferred.

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Good reporting and documentation skills.

Candidate Profile:

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Independent decision-making capability.

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Strong work ethics and accountability.

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Ability to manage teams and push for timely closures.

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Professional attitude with excellent coordination skills.

Preferred:

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ERP implementation/support background.

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Experience working with multiple clients and internal technical teams.

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Ready to travel if required for business coordination.

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B.Com Graduate/ Any Gradute.

🔍 Job Description:

We are looking for an experienced and highly skilled Technical Lead to guide the development and enhancement of a large-scale Data Observability solution built on AWS. This platform is pivotal in delivering monitoring, reporting, and actionable insights across the client's data landscape.

The Technical Lead will drive end-to-end feature delivery, mentor junior engineers, and uphold engineering best practices. The position reports to the Programme Technical Lead / Architect and involves close collaboration to align on platform vision, technical priorities, and success KPIs.

🎯 Key Responsibilities:

• Lead the design, development, and delivery of features for the data observability solution.
• Mentor and guide junior engineers, promoting technical growth and engineering excellence.
• Collaborate with the architect to align on platform roadmap, vision, and success metrics.
• Ensure high quality, scalability, and performance in data engineering solutions.
• Contribute to code reviews, architecture discussions, and operational readiness.

🔧 Primary Must-Have Skills (Non-Negotiable):

• 5+ years in Data Engineering or Software Engineering roles.
• 3+ years in a technical team or squad leadership capacity.
• Deep expertise in AWS Data Services: Glue, EMR, Kinesis, Lambda, Athena, S3.
• Advanced programming experience with PySpark, Python, and SQL.
• Proven experience in building scalable, production-grade data pipelines on cloud platforms.

• Experience Level: Min 2+ years

• JavaScript and react.

• RESTful API’s, basic HTTP knowledge, GET/POST.

• Experience using technologies like React, Redux, TypeScript, modern CSS frameworks and web pack.

• Good Communication Skills

• Have a willing attitude ready to take on new challenges.
• Lead the entire web application development life cycle right from the concept stage to delivery and post-launch support.
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Strong time management, listening, and communication skills.
• Experience with and a strong understanding of mobile web development.
• Convey effectively all task progress, evaluations, suggestions, and schedules along with technical and process issues.
• Creating database schemas that represent and support business processes.
• Utilize backend data services and contribute to increasing existing data services API.

• Previous working experience as a PHP / Laravel / Shopware 6 developer.
• In-depth knowledge of object-oriented PHP.
• Basic Linux experience (command-line tools).
• MySQL profiling and query optimization.
• Creative and efficient problem solver.
• Technical Skills:- HTML, CSS, JavaScript, JQuery, Core PHP, MySql, Laravel, Symfony, Shopware 6.
• Ubuntu system knowledge is required.

Founded in 2016, they are one of the leading online scheduling software companies in the world, with over 200,000 customers globally. They are a profitable, high-growth bootstrapped platform-as-a-product company with 50+ team members looking to grow to $50M in revenue in the next 3 years. 

Role: SSE- Backend [Golang]

Location: Remote (India)

CTC: 22-26 LPA

NP: 30 days or less

Note: Other Backend Language /Frameworks like Python, NodeJS and Java Springboot and willingness to learn Golang can also be considered

Skillset Requirements:

- Strong experience with backend programming languages and technologies like

- Golang (minimum 2-year experience)

- Protobuf and gRPC

- RESTful APIs

- Docker and Kubernetes

- Medium-level experience with PostgreSQL and MySQL database concepts.

- Ability to write efficient, secure, well-documented, and clean code.

- Proven ability to work with multiple teams, multitask and prioritize.

- Experience with Git, JIRA, and Agile working methodology.

- Experience with design patterns, Event-Driven architecture, and Domain Driven Designs.

Responsibilities:

- Write code that meets standard and delivery guidelines.

- Mentor fellow engineers in the team to develop high-quality software and perform code

reviews.

- Work with the team to break user stories into tasks and delegate them to the team

members.

- Playing a key role in architectural and design decisions, building toward an efficient

microservices distributed architecture.

- Analyze solutions and help implement engineering best practices.

- Work with Project Managers for timely delivery and forecast.

- Lead and mentor junior engineers on technical issues. Perform blameless RCAs when

issues occur and take ownership to resolve issues.

#remotejobs #bootstrapped #platformasaproduct #highgrowth

RESPONSIBILITIES:

• Plans conduct and lead assignments generally involving moderate, high-budgeted projects or more than one project.
• Manages user expectations regarding appropriate milestones and deadlines.
• Assists in training, work assignment and checking of less experienced developers.
• Serves as a technical consultant to leaders in the IT organization and functional user groups. Subject matter expert in one or more technical programming specialties; employs expertise as a generalist of a specialist.
• Performs estimation efforts on complex projects and tracks progress.
• Works on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Documents evaluate, and researches test results; documents evolution of testing scripts for future replication.
• Identifies, recommends, and implements changes to enhance the effectiveness of quality assurance strategies.

Detailed Job Description:

• Should have experience in Development, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform running in Cloud Computing Environments.
• Should work on developing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, design of Visual Force Pages, Dashboards, Apex Classes, Controllers & Triggers, VF Components, and various other components as per the client and application requirements.
• Should implement security and sharing rules at an object, field, and record level for different users at different levels of the organization. Also should have knowledge of creating various profiles and configured the permissions based on the organizational hierarchy.
• Should have good experience in design and develop Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Should involve in Unit Testing, Test Coverage, and Code Review.
• Should have experience working with Force.com IDE version 23.0, Eclipse IDE, and salesforce.com Sandbox environments.
• Responsible for ensuring the quality of their own work as well as the work of the development team.
• Development responsibilities include doing code review/bug analysis, analyzing development and impacts.
• The candidate should have strong programming, debugging experience, and excellent problem-solving skills.