Founders Office Associate

Key Responsibilities:

• Own production operations for AWS-based microservices platforms

• Lead incident triage (P1/P2), root cause analysis, and post-incident reviews

• Build and optimize workflows in Jira Service Management (or similar ITSM tools)

• Automate ticket routing, triage, and SLA tracking

• Perform hands-on debugging using Dynatrace, AWS CloudWatch, logs, and tracing tools

• Understand and diagnose issues across application, infrastructure, and networking layers

• Mentor and guide junior/intermediate full-stack engineers with a strong support mindset

• Improve logging, monitoring, observability, and operational readiness

• Design and operate virtual and omni-channel support agents (chat, voice, AI-driven workflows)

• Leverage AI/agentic tooling to improve triage, summarization, runbook generation, and operational automation

Required Skills & Experience:

Mandatory Experience

Strong hands-on experience with

o AWS (compute, networking, IAM, monitoring)

o Microservices architecture

o Dynatrace (or equivalent APM)

• Proven experience managing or operating support-focused engineering teams

• Experience leading production incident response

• Deep understanding of distributed systems and cloud-native infrastructure

• Experience with Jira Service Management or similar ticketing platforms

Ideal Profile

• Technically credible and calm under pressure

• Strong ownership mentality

• Comfortable in logs, dashboards, and light code debugging

• Process-driven but pragmatic

• Passionate about reliability, automation, and AI-driven operations

Soft Skills:

•Excellent communication and stakeholder management skills.

•Strong analytical and problem-solving mindset.

•Ability to mentor junior engineers and foster team cohesion.

Why Join Us:

•Opportunity to work on cutting-edge projects with modern tech stacks.

•Collaborative and innovative team culture.

•Growth-oriented environment with continuous learning opportunities.

About TradeLab

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer

engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to

redefine digital broking and empower clients in the capital markets ecosystem.

Key Responsibilities

• Design, develop, and execute detailed automation & manual test cases based on functional and technical requirements.

• Develop, maintain, and execute automated test scripts using industry-standard tools and frameworks.

• Identify, document, and track software defects, collaborating with developers to ensure timely resolution.

• Conduct regression, integration, performance, and security testing as needed.

• Participate in the planning and review of test strategies, test plans, and test scenarios.

• Ensure comprehensive test coverage and maintain accurate test documentation and reports.

• Integrate automated tests into CI/CD pipelines for continuous quality assurance.

• Collaborate with cross-functional teams to understand product requirements and deliver high-quality releases.

• Participate in code and test case reviews, providing feedback to improve quality standards.

• Stay updated with emerging testing tools, techniques, and best practices.

Must-Have Qualifications

• Proven experience in software testing.

• Strong knowledge of QA methodologies, SDLC, and STLC.

• Proficiency in at least one programming/scripting language used for automation (e.g., Java, Python, JavaScript).

• Experience with automation tools such as Selenium, Appium, or similar.

• Ability to write and execute complex SQL queries for data validation.

• Familiarity with Agile/Scrum methodologies.

• Excellent analytical, problem-solving, and communication skills.

• Experience with bug tracking and test management tools (e.g., JIRA, TestRail).

• Bachelor’s degree in computer science, Engineering, or related field.

Why Join TradeLab?

• Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.

• Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.

• Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI-driven platforms, and compliance-focused solutions.

• Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Job Summary:

We are seeking a passionate and knowledgeable Science Teacher to join our faculty. The ideal candidate will inspire curiosity, foster critical thinking, and promote hands-on learning in the sciences. You will be responsible for delivering engaging science instruction aligned with curriculum standards, assessing student progress, and creating a dynamic classroom environment.

Key Responsibilities:

• Plan, prepare, and deliver high-quality science lessons in accordance with curriculum guidelines (e.g., Biology, Chemistry, Physics, General Science)
• Develop and implement lab activities and experiments to enhance student learning
• Assess, evaluate, and report on student performance through tests, assignments, and projects
• Create a safe and inclusive learning environment
• Integrate technology and innovative teaching strategies into lessons
• Participate in faculty meetings, parent-teacher conferences, and professional development
• Maintain accurate records of student attendance, grades, and progress
• Manage classroom behavior and enforce school rules

Job Responsibilities

What you’ll do:

• You will be responsible for the delivery of the application/ feature/ module your team will be working on.
• Write/Review Code every day in addition to pairing with team members on functional and nonfunctional requirements and spread design philosophy, goals and improvements to code quality across the team
• Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
• Contributing to the constant improvement of practices and processes in the team.
• Coordinate with cross-functional teams (Product Management, UX Design, Architects, Developers, QA) to define and execute the feature roadmap.
• Research new technologies and tools and share your learning with the rest of the team.
• Provides mentoring and guidance to other team members, including new hires.

Senior Software engineer - iOS

Your Skill Set

What makes you a great fit for our team:

Desired Skills & Experience:

• 5+ years of overall experience with iOS app development
• Design, build and maintain high performance, reusable, and reliable Swift code
• Developed and published at least 1 application in Swift
• Experience in media capturing, editing, and playback using AVFoundation
• Experience in writing unit-tests
• Experience with offline storage, threading, and performance tuning
• Understanding of Apple’s human interface principles and design guidelines
• Good understanding of REST APIs
• Solid grasp of algorithms, memory management, object-oriented programming
• Extensive experience in detecting and correcting memory usage issues as well as optimizing  code for application performance
• You have excellent written and oral communication skills
• Experience in Agile Software development and the Scrum methodologies 

Good to have:

Knowledge about MVVM along coordinator pattern and Clean architecture is a huge plus

Exposure in creating Video and Media rich applications

Experience with Continuous Integration

Experience working with product-based organizations

Experience working in a Startup environment

• Collaborate with internal teams to define user interface requirements
• Combine various colors, shapes and typography fonts to improve user experience
• Paint by hand and use drawing applications to design original graphics
• Use visual design software to refine illustrations
• Apply sketching techniques, like gradients and contrasts to enhance digital images
• Present rough drafts to product managers and/or key stakeholders to gain approval
• Develop prototypes and models to use in various products to maximize aesthetic consistency
• Brainstorm new ideas, layouts and graphics
• Stay up-to-date with design application changes and industry developments

• Proven work experience as a Visual Designer, UI Designer or similar role
• Portfolio of related works (e.g. logos, animations and graphics)
• Hands-on experience with image editing and digital sketching software, like Photoshop, Indesign and Adobe Illustrator
• Knowledge of HTML/CSS; JavaScript is a plus
• Strong aesthetic skills with the ability to combine various colors, fonts and layouts
• Ability to meet deadlines while working on team projects
• Attention to visual details
• BSc degree in Design, Visual Arts or relevant qualification