Founder's Office (Growth, Revenue),IIT college only

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

Job Title: Project Manager – Wall Panel Installation

Location: Delhi / Bangalore / Mumbai

Experience: 5+ Years

Salary: Up to ₹12 LPA (based on experience & suitability)

Industry: Building Materials / Interior Fit-Out / Construction

Job Summary:

We are looking for an experienced and dedicated Project Manager to oversee Wall Panel Installation Projects across multiple sites. The ideal candidate will have a proven track record in managing interior installation projects, coordinating with clients, vendors, and internal teams, and ensuring timely project delivery with quality standards.

Key Responsibilities:

• Plan, execute, and monitor wall panel installation projects at assigned sites.
• Handle client coordination, site surveys, installation scheduling, and project handover.
• Manage installation teams and vendors to ensure timely execution.
• Ensure materials, tools, and manpower are available and utilized efficiently.
• Maintain strict adherence to quality standards and safety norms.
• Prepare and present regular reports on project progress, issues, and resolutions.
• Monitor project budgets and ensure minimal cost overruns.
• Address any on-site technical or logistical challenges proactively.

Requirements:

• Bachelor’s degree in Civil Engineering / Interior Design / Construction Management or related field.
• Minimum 5 years of experience in managing wall panel or interior installation projects.
• Excellent knowledge of site execution, project planning, and team coordination.
• Strong leadership and communication skills.
• Ability to manage multiple projects across different cities.
• Proficient in MS Project/Excel/AutoCAD is an added advantage.
• Willingness to travel or relocate as per project needs.

mail updated resume with current salary-

Email: etalenthire[st]gmail[dot]com

satish: 88O 27 49 743

Senior Backend Developer /Backend Developer

Hiring for the position of Backend Developer responsible for managing back-end services and the interchange of data between the server and the users.

Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Role

●        Create and consume restful APIs

●        Design, develop, and maintain internal and external applications

●        Build efficient, testable, and reusable modules

●        Write high quality, structured application/interface code and documentation

●        Identify solutions through research and collaboration that resolves the root of problems as they arise

●        Define functional and technical requirements for application software to develop skills and knowledge

●        Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

●        Contribute in all phases of the development lifecycle

Requirement

∙ Proficient in Node.JS

∙ 2+ years’ experience designing, querying, and updating databases in MySQL/nosql 

∙ Passion for best design and coding practices and a desire to develop new bold ideas

∙ Good to have knowledge of AWS, Redis, ElasticSearch

Education: Min. Graduate in related discipline

Work experience: 2 years relevant experience

Job Summary:

We are looking for a dynamic and results-driven Business Development Executive with 1 to 2 years of experience in IT sales to join our team. The ideal candidate will have a strong background in selling IT solutions and services, with a proven track record of achieving sales targets and building long-term client relationships.

Key Responsibilities:

● Identify and generate new business opportunities through various channels including networking, cold calling, and market research.

● Develop and maintain a robust sales pipeline to meet or exceed sales targets.

● Understand customer needs and requirements to propose effective IT solutions and services.

● Prepare and deliver detailed sales proposals and contracts.

● Negotiate and close sales deals, ensuring profitability and customer satisfaction.

● Build and nurture relationships with existing clients to encourage repeat business and referrals.

● Stayup-to-date with industry trends, competitor activities, and new product developments.

● Provide regular sales reports and forecasts to the BDM.

Qualifications and Skills:

● Bachelor's degree in Business, Marketing, Information Technology, or a related field.

● Minimum of 1to 2 years of experience in IT sales or business development.

● Proven track record of meeting or exceeding sales targets.

● Strong understanding of IT products and services, including software, hardware, and cloud solutions.

● Excellent communication, presentation, and negotiation skills.

● Ability to build and maintain strong client relationships.

● Self-motivated, with a proactive approach to identifying and pursuing sales opportunities.

● Strong problem-solving skills and ability to think strategically

Roles & Responsibilities:

Marathi Language is a Must

• Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
• Answer questions about our products or the company.
• Sale as per requirement from the students.
• Direct prospects to the field sales team when needed.
• Maintain Sales reports and update the CRM from time to time.
• Take and process orders in an accurate manner.
• Go the extra mile to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Skills & Requirements:

• 6 months - 2 years of work experience in sales/business development/voice process.
• Excellent interpersonal and communication skills.
• Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
• Solution-oriented with effective problem-solving skills.
• Customer-Centric Approach.
• Positive attitude and Willingness to learn and excel.
•  

• Hire diverse personnel across Product Development, Marketing and Sales Department
• Create and keep track of the organization's overall HR strategies, methods, tactics, and procedures
• Cultivate a supportive workplace
• Managing and maintaining a setup that promotes optimum performance
• Maintain the benefits and pay schedule
• Analyze the training requirements for a program and keep an eye on it
• Report to management and use HR indicators to assist in decision-making
• Maintaining a complete MIS

Company Profile:

Easebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs. We are focusing on building plug n play products including the payment infrastructure to solve complete business problems. Definitely a wonderful place where all the actions related to payments, lending, subscription, eKYC is happening at the same time.

We have been consistently profitable and are constantly developing new innovative products, as a result, we are able to grow 4x over the past year alone. We are well capitalised and have recently closed a fundraise of $4M in March, 2021 from prominent VC firms and angel investors. The company is based out of Pune and has a total strength of 180 employees. Easebuzz’s corporate culture is tied into the vision of building a workplace which breeds open communication and minimal bureaucracy. An equal opportunity employer, we welcome and encourage diversity in the workplace. One thing you can be sure of is that you will be surrounded by colleagues who are committed to helping each other grow.

Easebuzz Pvt. Ltd. has its presence in Pune, Bangalore, Gurugram.

Salary: As per company standards.

Designation: Data Engineering

Location: Pune

Experience with ETL, Data Modeling, and Data Architecture

Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services in combination with 3rd parties
- Spark, EMR, DynamoDB, RedShift, Kinesis, Lambda, Glue.

Experience with AWS cloud data lake for development of real-time or near real-time use cases

Experience with messaging systems such as Kafka/Kinesis for real time data ingestion and processing

Build data pipeline frameworks to automate high-volume and real-time data delivery

Create prototypes and proof-of-concepts for iterative development.

Experience with NoSQL databases, such as DynamoDB, MongoDB etc

Create and maintain optimal data pipeline architecture,

Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.

Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.

Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

Evangelize a very high standard of quality, reliability and performance for data models and algorithms that can be streamlined into the engineering and sciences workflow

Build and enhance data pipeline architecture by designing and implementing data ingestion solutions.

Employment Type

Full-time