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Founder's Office (Customer Success, B2B SaaS)
Founder's Office (Customer Success, B2B SaaS)
TalentXO's logo

Founder's Office (Customer Success, B2B SaaS)

tabbasum shaikh's profile picture
Posted by tabbasum shaikh
6 - 10 yrs
₹45L - ₹55L / yr
Bengaluru (Bangalore)
Skills
Saas Implementation and System
Customer Success
B2B SaaS
SaaS
IIT (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roo

Role & Responsibilities

The company has achieved strong product–market fit and is now scaling rapidly. The team is building out the Customer Success & Solutions function and is looking for a senior leader who can be hands-on with customers today while also building the CS & Solutions organization for the future.

This role is ideal for someone who enjoys creating processes from scratch, driving customer outcomes, and shaping a global Customer Success motion.

You will work closely with leadership and cross-functional teams to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.

You will be responsible for converting, onboarding, managing, and proactively ensuring success for customers and prospective clients.

Key Responsibilities

Pre-Sales

  • Understand client needs and craft custom demos and sandboxes
  • Present tailored solutions to clients

Pilot & Onboarding

  • Ensure smooth customer onboarding and transitions from start to finish
  • Proactively remove hurdles and drive successful product launches

Post Go-Live Success

  • Continuously assess client health and satisfaction
  • Collaborate with product and engineering teams to resolve issues

Client Relations

  • Act as the voice of the customer
  • Maintain open communication channels with clients

Bridge to Product/Engineering

  • Translate client needs into actionable requirements
  • Keep clients informed on project progress and anticipate delays

Documentation

  • Create and maintain a repository of customer success documentation including guides, emails, and videos to streamline support

Diverse Contributions

  • Contribute to other business areas such as sales, operations, or marketing when bandwidth allows

Ideal Candidate

Profile

Top college graduate with experience in roles such as Ex-Founder’s Office / Ex-Founder / Ex-Product Manager / Ex-Sales / Ex-Customer Success

Mandatory Requirements

Experience 1

  • 6+ years of experience in roles such as Founder’s Office, Customer Success, Sales, Program Management, Product, or other customer-facing roles

Experience 2

  • Strong strategic thinking and excellent communication skills

Experience 3

  • Direct external customer-facing experience managing enterprise or mid-market clients across post-sales, solutions, delivery, or customer success

Experience 4

  • Experience working in startup or operator-style environments, demonstrating hands-on problem solving and building processes from scratch

Experience 5

  • Experience managing and leading a team of 4+ members with ownership of outcomes

Experience 6

  • Experience scaling customer-facing functions (e.g., 1 → 10 or 1 → 100 growth journeys)

Graduation

  • Only candidates from IIT (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati) or BITS Pilani (Pilani campus)

Graduation Year

  • Must have graduated in 2018 or earlier


Preferred Qualifications

  • Experience working with US or Europe-based customers
  • Early career experience in Tier-1 companies or internships
  • Strong extracurricular leadership during graduation
  • Experience in software / tech / solution implementation for B2B SaaS

Note:

This role will initially be ~60% execution and ~40% strategy, with a clear path toward leadership as the Customer Success / Solutions function scales.



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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About TalentXO

Founded :
2018
Type :
Product
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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We are dedicated to creating an inclusive environment for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or caregiver status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity & Inclusion makes us better.

***

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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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