
REVIEW CRITERIA:
MANDATORY:
- Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile
- Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile
- Must have strategic thinking and good communication skills
- Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams
- Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati)
- Candidates should have graduated in 2018 or before.
- Candidate's current CTC should not be less than 35 LPA
PREFERRED:
- Experience in software/tech/Solution implementation for B2B SaaS
- This is not a leadership role currently but will become with time
ROLE & RESPONSIBILITIES:
We’ve proven the product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.
If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.
You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
- Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
- Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
- Client Relations - Be the voice of our clients. Maintain open communication channels with clients
- Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
- Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
- Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
IDEAL CANDIDATE:
- 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).
- Comfortable working in US time zones (~3:30 am IST) to directly engage with customers.
- Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
- Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
- Strong analytical and structured problem-solving skills.
- (Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.
- (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.
- High ownership, proactive communication, and bias for action.
- Collaborative, low-ego personality with a sense of humor.
- Not taking yourself too seriously.
PERKS, BENEFITS AND WORK CULTURE:
- Variable: Based on performance
- ESOPs (for full time roles)
- Remote (USA)
BENEFITS (FOR FULL-TIME ROLES):
- Health insurance
- Generous vacation policy
- Learning and development budget
- Team events and company offsites
- Maternity and Paternity benefits
- Company Laptop
- Friday game nights

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Job Description
Position - HR Operation
HR Operations Executive
Overview
The company was established more than 12 years ago with the purpose of introducing the latest international aesthetic treatments to Mumbai, while keeping in mind the Indian skin and its myriad moods. The company in Mumbai aims to provide customised, state-of-the-art treatments using innovative international technologies from around the world combined with our personal holistic approach to skincare. In a short span, The company has built a loyal, notable client list that boasts 80% of Mumbai’s top celebrities, supermodels and thousands of happy, glowing faces across all ages. Recognised by Vogue Magazine as the ‘Skin Expert of the Year’—the industry’s most esteemed award—and spotlighted as the #1 Ultherapy Treatment Provider in India, Dr Harshna Bijlani is a pioneer of innovative aesthetics and clinical beauty in the country.
Roles & Responsibilities
· Bachelor’s degree in human resources.
· Minimum 3- 5 years of relevant experience in human resources.
· Additional training/certification in Payroll Management – may be advantageous.
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· Well-versed with HRMS
· Onboarding and Exit formalities
· Well-versed with entire Payroll Cycle
· HR documentation
· Employee grievances
· Prepare and maintain employee master (MIS) (Good with excel)
· Good with drafting letters and policies
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· HRMS software management.
· Staff grievance management
· Good communication and drafting skills for drafting all employee contract.
· Staff grievance to manage
✓ Prior experience in multi-screen User Interface/User
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✓ Very strong knowledge in
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and best practice
• UI technologies and frameworks
o ES6 JavaScript / TypeScript
o ReactNative/ReactJS – including modern
concepts of Server rendering, React
server components, Server actions.
o Redux
o CSS - Responsive design
• Android/iOS native development experience
• Agile & DevOps methodologies (Scrum, SAFe
frameworks)
• Testing- Unit, Functional & performance
Experience
Company Profile:
Machwan Communication & Research is INDIA'S LEADING business intelligence, data management & data analytics company, Headquartered in New Delhi and branch office at Noida . Established in the year 2005 and have been on an epic ride ever since. Machwan helps businesses to effectively drive their marketing and sales campaigns by fueling their campaigns with data-driven insights & actions, resulting in increased ROI and time-bound results.We transform DATA into actionable insights & essential intelligence which is required at every step of the business decisions.
Website: https://www.machwan.com
REQUIREMENT:
Fresher’s and 1 year working experience. Client / customer coordination experience is required if experienced.
Fluency in English and writing skill of corporate communications is a must
Tele-calling experience in a BPO / KPO is preferable
JOB DISCRIPTION:
• Discovery of customers to generate database opportunities using secondary research as per client needs.
• Making cold calls, intermediate calls, follow up.
• Manage, nurture and convert leads into MQL/SQL.
• Identify strong potential prospects using creative skills.
• Advocating client’s products
• Work smoothly with good communication and higher conversion of leads and build happy environment in office.
• Provide accurate and timely information as required to managers and senior management.
• Influencing & pursuing the customer
• Building a list of prospect and creating business opportunity for the client
• Finally aligning the customer with the client
• Sometimes inviting customers to participate in the events sponsored by the client
• Out reaching accounts using emails and other channels.
• Adhere to company policies, procedures, culture, and business values.
• Passionate and learn to research about the lead/marketing industry.
Who we are
Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.
Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken.
A Powerful Dynamic Creative Personalization platform serves millions of ad impressions a day and evaluates 30 billion+ rules / day. Our proprietary machine learning technology, powers personalization in real-time, creates personalized experiences across all channels including display, video, native and social.
Experience: 2 to 5 years of experience
Relevant experience in Javascript: Min 1 year
Must Have
- Hands-on in HTML5 and CSS3 and JavaScript
- Knowledge of jQuery, GreenSock, JSON and XML
- Good to have cross-browser / Cross-platform compatibility knowledge.
- Unit testing skills
- Debugging skills
- Know how to slice and dice images using Photoshop
- Should able to write the code using the mentioned technologies and should be able to debug over multiple OS across browsers
Good to Have
- Experience in PHP, MySQL
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Soft Skills requirement:
- Excellent and effective communication skills.
- Good interpersonal skills.
- Be flexible and approachable at all times.
Education: Bachelors degree in Engineering or equivalent experience within the field.
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- Very strong and hands-on in Oracle Database and PL/SQL development
- Hands on experience in designing solutions and developing for data migration projects using Oracle PL/SQL
- Experience with Oracle Argus Safety, ArisG and other Safety/Clinical systems
- Working experience in development of ETL process, DB Design and Data Structures
- Excellent knowledge of Relational Databases, Tables, Views, Constraints, Index (B Tree, Bitmap and Function Based) , Object type, Stored Procedures, Functions, Packages and Triggers, Dynamic SQL, Set transaction, pl/sql Cursor variables with Ref Cursor
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Based out of Norway, and presence in many countries, their solutions are being implemented in various industries ensuring efficient and smarter automation. Within 4 years of its existence, the company has seen 3 times revenue growth and over 100 employees building global and economical solutions and a diverse organisation well prepared for the future.
- Aligning product roadmap with delivery goals to ensure prioritizations of resources and tasks during sprints
- Coordinating with product managers, business analyst and development teams for execution of projects
- Helping in the definition of sprint goals and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensuring relevant stake holders are up to date with necessary information
- Resourcing availability and allocation
- Developing a detailed project plan to monitor and track progress
- Managing changes to the project scope, project schedule using appropriate verification techniques
- Measuring project performance using appropriate tools and techniques
- Performing risk management to minimize project risks
- Creating and maintaining comprehensive project documentation
- Tracking project performance, specifically to analyse the successful completion of short and long-term
What you need to have:
- Bachelor’s or master’s degree in IT
- 3+ years as Technical Project Manager
- Experience with Agile development (Scrum/ Kanban) is must
- Experience with task tracking systems like Jira, VSTS is must
- Solid organizational skills including attention to detail and multitasking skills
- Experience with project management tools like MS Project is a plus
- Project Management Professional (PMP) / PRINCE II certification is a plus
- Good knowledge of software life cycle and processes and various methodologies
- Resource planning, performance management and team motivational skills are must.









