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Software Development Industry
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Founder's Office

at Software Development Industry

Agency job
4 - 8 yrs
₹30L - ₹40L / yr
Bengaluru (Bangalore)
Skills
SaaS

REVIEW CRITERIA:

MANDATORY:

  • Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile
  • Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile
  • Must have strategic thinking and good communication skills
  • Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams
  • Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati)
  • Candidates should have graduated in 2018 or before.
  • Candidate's current CTC should not be less than 35 LPA


PREFERRED:

  • Experience in software/tech/Solution implementation for B2B SaaS
  • This is not a leadership role currently but will become with time


ROLE & RESPONSIBILITIES:

We’ve proven the product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.


If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.


You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.


You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.


  • Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
  • Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
  • Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
  • Client Relations - Be the voice of our clients. Maintain open communication channels with clients
  • Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
  • Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
  • Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc


IDEAL CANDIDATE:

  • 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).
  • Comfortable working in US time zones (~3:30 am IST) to directly engage with customers.
  • Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
  • Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
  • Strong analytical and structured problem-solving skills.
  • (Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.
  • (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.
  • High ownership, proactive communication, and bias for action.
  • Collaborative, low-ego personality with a sense of humor.
  • Not taking yourself too seriously.


PERKS, BENEFITS AND WORK CULTURE:

  • Variable: Based on performance
  • ESOPs (for full time roles)
  • Remote (USA)


BENEFITS (FOR FULL-TIME ROLES):

  • Health insurance
  • Generous vacation policy
  • Learning and development budget
  • Team events and company offsites
  • Maternity and Paternity benefits
  • Company Laptop
  • Friday game nights
Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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