Sales Manager

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Job Title: Safety Officer

Navi Mumbai

Budget -3.5 lpa

Job Summary:

The Safety Officer is responsible for ensuring a safe and compliant working environment within the printing facility. This role focuses on managing workplace safety related to printing machinery, chemical handling (inks, solvents), fire hazards, electrical systems, and general industrial operations. The Safety Officer promotes a culture of safety and ensures compliance with occupational health and environmental regulations.

Key Responsibilities:

• Develop and implement health, safety, and environmental (HSE) policies specific to printing operations.
• Conduct regular inspections of printing machines, cutting equipment, binding machines, and finishing equipment.
• Identify hazards related to inks, solvents, chemicals, paper dust, noise, and heat exposure.
• Ensure proper storage, labelling, and handling of hazardous chemicals (MSDS/SDS compliance).
• Monitor ventilation systems to control fumes and airborne contaminants.
• Oversee fire safety measures due to flammable inks, solvents, and paper materials.
• Ensure proper use of Personal Protective Equipment (PPE) such as gloves, masks, ear protection, and safety goggles.
• Conduct risk assessments and implement corrective/preventive actions.
• Investigate accidents, near-misses, and machine-related injuries.
• Organize regular safety drills (fire drills, emergency evacuation).
• Ensure machinery safety guards and lockout/tagout (LOTO) procedures are followed.
• Maintain safety records, incident reports, and compliance documentation.
• Conduct safety training programs for machine operators and staff.
• Liaise with regulatory authorities and ensure compliance with local labor and environmental laws.

Required Qualifications:

• Diploma or Bachelor’s degree in Occupational Health & Safety, Industrial Safety, Environmental Science, or related field.
• Professional safety certification preferred.
• 2–5 years of experience in industrial or manufacturing industry.
• Knowledge of chemical safety, fire safety, and machinery safety standards.
• Familiarity with environmental regulations regarding waste disposal

Job Title: Graphic Designer (2+ Years Experience)

CTC: ₹3.5 – ₹4.2 LPA

Location: Hiranandani Estate, Thane West

Type: Full-Time

What You’ll Do

We’re looking for a graphic designer who’s got at least two years of hands-on experience creating clean, impactful, and brand-consistent visuals. You’ll work closely with our marketing and product teams to bring ideas to life—whether that’s a digital ad, website layout, social media post, or pitch deck.

What You Should Already Know

• Strong grasp of design principles, typography, and color theory
• Proficiency in tools like Adobe Illustrator, Photoshop, Figma (or similar)
• Experience designing for digital platforms—social, web, email, etc.
• Ability to take feedback and run with it
• Attention to detail without getting stuck in it
• Time management and self-direction—you don’t need hand-holding

Bonus Points If You Have

• Motion design or basic animation skills
• Branding and visual identity experience
• Experience working in fast-paced or startup environments

Must-Have

• A solid portfolio showing your range, thinking, and craft
• Minimum 2 years of relevant work experience

Important

We only consider portfolios. Do not send a resume.

If you attach a resume, your application will be discarded automatically.

Experience   2 years of experience of a digital advertising agency 

Joining : Immediate 

Responsibility

You will be part of the Operations team who offer client solutions in an innovative manner 

Primary: 

• Act as the main point of contact between the agency and client. Should be able to research clients products, services, plans competitors and target markets
• Meet clients for briefings, pitches and present proposals to clients for approval.
• Brief agency colleagues and work with them to plan and implement the best digital media solutions for the client.
• Ensure that projects are completed on time and within budget.
• Handling financial issues with the client, timely estimation collection.
• Maintain daily interaction with client and internal teams.
• Working on several campaigns at once, sometimes under pressure and often to tight deadlines.
• Review advertising trends, consumer surveys, and other data regarding marketing of goods and services to determine the best way to promote product

A Career Growth Opportunity

• Ability to pursue education with daily work 
• Get a chance to work on other lucrative projects of the company

Education: Bachelor's Degree or above in advertising, Marketing or a relevant field

Skills :

• Enthusiastic, energetic, imaginative, a clear communicator, in person and writing
• Knowledge and proficient usage of of microsoft office  
• Able to present ideas 
• To lead relationships through adding value to brands and driving results for clients
• Needs to have leadership abilities to lead a team and to show ability to put in smart work and focus on deliverables
  
  

Salary :As per Industry Standards 

Our client in Education startup is looking for an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets.

* Create awareness of various programs conducted by the company to teachers from various schools, colleges, University

* Drive participation for various paid or unpaid Webinar programs

* Advise potential participants on our Executive and Certificate Programs

* Maintain market and competitor awareness, developing and presenting ideas for new opportunities.

* Follow-up on warm and hot leads via calls, emails, WhatsApp messages, SMS etc.

* Lead Generation

* Responsible for the entire Sales Cycle which includes engaging customers via phone calls, product demonstration, sales closing, and post-sales relationship management.

* Help customers understand and imagine the possibilities and potential that our platform provides to them

* Taking up revenue responsibility. 

• Identifying and boosting business opportunities by evaluating the potential segmentation in all business verticals.
• Developing and executing strategic plan to achieve sales targets and expand customer base
• Exploring new business opportunity, developing a business plan, and providing the workflow solutions for customers in different market segments.
• Building and maintaining strong, long-lasting customer relationships
• Sells products by implementing sales plans.
• By providing direction in line with business strategy, lead, motivate and measure the performance of the Sales teams
• Preparation of annual sales budget
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Design and implement strategic plans to reach sales targets.
• Develop and promote weekly, monthly and quarterly sales objectives.
• Work with customers to better understand their business needs and goals.
• Provide full visibility into the sales pipeline at every stage of development
• directing and supervising sales operations to ensure profit maximization and realization of sales targets
• Provide motivation and guidance to the sales team to enable them to improve on their sales performance, and to reach the set goals.
• Provide effective after sales support and services to customers.
• Monitor the activities of sales personnel to assess performance and productivity
• Prepare and present to management periodic budgets/sales forecast

Hi 

We have an Excellent Job Opening for "Business Analyst Role" with one of the Product Based Organization for Remotly Supporting Mode & for Mumbai Location.

Job Description

Job Responsibilities: 

• Passion for converting data to insights, building frameworks for decision making, high attention to details and data fidelity
• Define the business problem and properly structure the solution.
• Build reports, dashboards and metrics to monitor the performance.
• Work with cross functional stakeholders like Product, Tech, Ops, sales etc. to take data driven decisions and help leadership in strategic planning.
• Analyse metrics, key indicators and other available data sources to discover the root causes of process defects.
• Support business development and help to create efficient designs and solution processes.
• Drive business metrics and goals, track and measure activities.
• Determine efficient utilisation of resources
• Ownership of new initiatives.

Requirements:

• B Tech/BE in Computer Science or equivalent from a tier 1 college with 3 to 5 years of experience
• Excellent analytical and problem solving skills.
• Ability to present your beliefs clearly and compellingly, verbally and in written form.
• Proficiency in SQL, R/Python.
• Knowledge of data mining techniques like time series forecasting, regression, classification and clustering techniques is a plus
• Demonstrated ability to work independently in a highly demanding and ambiguous environment.

Please let us know if you are interested in the above opening and if interested please let us know your

Current CTC :

Expected CTC :

Notice Period :

Relevant experience in Python / R Programming :

Relevant experience in SQL:

Relevant experience in Data Mining Technques:

Regards,

Ashwini