ETL Developer

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Position 1: Lead Generation Expert (Multi-Channel)

Location: Spacejam, Sector 82, Mohali

Salary: ₹30,000/month

Experience Required: 3+ years

Work Type: On Site

About the Role

We’re looking for a Lead Generation Expert who can bring qualified leads consistently—not limited to freelancing platforms. If you understand how to convert cold contacts into warm leads using a mix of platforms and outreach strategies, we want to talk.

Key Responsibilities

●      Generate leads daily from platforms like Upwork, PeoplePerHour, Fiverr, etc.

●      Run email campaigns and cold outreach via tools like Instantly, Apollo, or Lemlist.

●      Use LinkedIn and Twitter actively to connect and nurture leads.

●      Build lead databases from directories, web scraping, or AI tools.

●      Track performance and ensure consistency in lead flow.

●      Coordinate with the sales and marketing team for feedback loops.

Requirements

●      Minimum 3 years of experience in lead generation across multiple channels.

●      Proven track record of delivering high-quality, converting leads.

●      Comfortable using automation tools and CRMs.

●      Strong written English and communication skills.

Must be result-driven. We’re investing in you—we expect results.

Job Overview:

We are seeking an experienced AWS Data Engineer to join our growing data team. The ideal candidate will have hands-on experience with AWS Glue, Redshift, PySpark, and other AWS services to build robust, scalable data pipelines. This role is perfect for someone passionate about data engineering, automation, and cloud-native development.

Key Responsibilities:

• Design, build, and maintain scalable and efficient ETL pipelines using AWS Glue, PySpark, and related tools.
• Integrate data from diverse sources and ensure its quality, consistency, and reliability.
• Work with large datasets in structured and semi-structured formats across cloud-based data lakes and warehouses.
• Optimize and maintain data infrastructure, including Amazon Redshift, for high performance.
• Collaborate with data analysts, data scientists, and product teams to understand data requirements and deliver solutions.
• Automate data validation, transformation, and loading processes to support real-time and batch data processing.
• Monitor and troubleshoot data pipeline issues and ensure smooth operations in production environments.

Required Skills:

• 5 to 7 years of hands-on experience in data engineering roles.
• Strong proficiency in Python and PySpark for data transformation and scripting.
• Deep understanding and practical experience with AWS Glue, AWS Redshift, S3, and other AWS data services.
• Solid understanding of SQL and database optimization techniques.
• Experience working with large-scale data pipelines and high-volume data environments.
• Good knowledge of data modeling, warehousing, and performance tuning.

Preferred/Good to Have:

• Experience with workflow orchestration tools like Airflow or Step Functions.
• Familiarity with CI/CD for data pipelines.
• Knowledge of data governance and security best practices on AWS.

Database Architect & Engineer

Work Mode - Work from Home

Experience Required - 5+ Years

Immediate joiners are preferred.

Job description

Seeking a seasoned Database Architect with expertise in Oracle and/or PostgreSQL, system wide migrations, and complex query creation and optimization. The ideal candidate should have at least 5 years of experience in database management and be able to work independently. Key responsibilities include defining a schema for a new product, managing and maintaining databases, planning and executing system wide migrations, creating and optimizing complex queries, ensuring the security and integrity of the database, and providing training and support to team members. This role requires excellent communication and problem-solving skills, as well as a strong understanding of database architecture, design, and security.

Responsibilities:

- Design, implement, and maintain Oracle and PostgreSQL databases

- Expert in ETL tools, data integration, and migration processes

- Create and optimize complex SQL queries for performance and efficiency

- Develop and refine database functions, procedures, and packages

- Analyze and troubleshoot database performance issues, implementing tuning solutions

- Ensure database architecture aligns with application needs and best practices

- Collaborate with development teams on data models and database design

- Provide documentation, training and support to other team members

- Assure quality, security and compliance requirements are met as part of projects

delivery

Qualifications:

- 5+ years of experience with Oracle and/or PostgreSQL

- Experience in designing database schemas from scratch

- Experience with documentation such as ERDs and DB Relations

- Experience with system wide migrations

- Strong understanding of database architecture and design

- Experience with complex query creation and optimization

- Experience with performance tuning and troubleshooting

- Strong understanding of database security

- Experience with database backup and recovery

- Excellent communication and problem-solving skills

- Bachelor's degree in Computer Science or related field is a plus

- Experience in development of SaaS enterprise scale product

- Experience in working with globally distributed teams following Agile methodology

and Scrum.

- Experience in working with modern CI/CD tools and related ecosystem of

applications - uDeploy, Jenkins, Artifactory, Maven etc.

- Experience using source control tools like Git, SVN etc.

The ideal candidate should have a strong foundation in computer science and a passion for building high-quality solutions. The role requires hands-on experience in designing, developing, and implementing scalable and high-performance mobile applications (company is looking for an employee to build a chat application from scratch)

Responsibilities:

1. Design, develop, and maintain a mobile application

2. Write clean, scalable, and maintainable code that

adheres to best practices and industry standards

3. Test applications to ensure they meet customer requirements and are free from defects

4. Implement security and data protection measures in applications

5. Troubleshoot and debug software applications

Requirements:

1. Bachelor's degree in Computer Science or a related field

2. Experience in developing applications using Java, and Javascript.

3. Strong understanding of the software development life cycle (SDLC) and Agile methodologies

4. Experience with front-end technologies such as HTML, CSS, and JavaScript

5. Experience with database design and management, particularly with MongoDB

6. Excellent debugging and troubleshooting skills

7. Strong communication and teamwork skills

Job Description:

• Manage our company's social media accounts.
• Research and plan content strategy for social media campaigns by considering the latest trends.
• Develop and publish engaging posts that engage audiences and promote our brand.
• Schedule social media posts using online schedulers.
• Build a community by engaging the audience with meaningful conversations and responding to their comments.
• Connect with industry influencers for brand promotions.
• Monitor brand mentions and promote user-generated content to connect with the audience personally.
• Analyze social media analytics to measure the performance of the campaigns.
• Stay updated about the latest features and other offerings of social media platforms.
•  

Requirements:

• 02-04 years of experience as a Social Media Executive or a similar role.
• Exceptional knowledge of leading social media platforms, such as Instagram, Facebook, Twitter, and LinkedIn.
• Portfolio of social media campaigns handled in the past.
• Having outstanding copywriting skills would be an added benefit.
• Good understanding of social media ads.
• Sound knowledge of influencer marketing.
• Bachelor's/Master's degree in marketing, media, or related field.
• Good written and verbal communication skills.
• Basic customer service skills.
• Good time management skills.

In this role, you will: 

As part of a team focused on the preserving the customer experience across the organization, this Analytic Consultant will be responsible for: 

• Understand business objectives and provide credible challenge to analysis requirements. 
• Verify sound analysis practices and data decisions were leveraged throughout planning and data sourcing phases. 
• Conduct in-depth research within complex data environments to identify data integrity issues and propose solutions to improve analysis accuracy. 
• Applying critical evaluation to challenge assumptions, formulate a defendable hypothesis, and ensuring high quality analysis results. 
• Ensure adherence to data management/ data governance regulations and policies. 
• Performing and testing highly complex data analytics for customer remediation. 
• Designing analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed. 
• Investigate and ensure data integrity from multiple sources. 
• Ensure data recommended and used is the best “source of truth”. 
• Applies knowledge of business, customers, and products to synthesize data to 'form a story' and align information to contrast/compare to industry perspective. Data involved typically very large, structured or unstructured, and from multiple sources. 
• Must have a strong attention to detail and be able to meet high quality standards consistently. 
• Other duties as assigned by manager. 
• Willing to assist on high priority work outside of regular business hours or weekend as needed. 

Essential Qualifications:  

• Around 5+ years in similar analytics roles 
• Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis. 
• Preferred programming knowledge SQL/SAS  
• Knowledge of PVSI, Non-Lending, Student Loans, Small Business and Personal Lines and Loans is a plus. 
• Strong experience with data integration, database structures and data warehouses. 
• Persuasive written and verbal communication skills. 

Desired Qualifications: 

• Certifications in Data Science, or BI Reporting tools. 
• Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment – Soft Skills. 
• Detail oriented, results driven, and has the ability to navigate in a quickly changing and high demand environment while balancing multiple priorities. 
• Ability to research and report on a variety of issues using problem solving skills. 
• Ability to act with integrity and a high level of professionalism with all levels of team members and management. 
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment. 
• Ability to learn the business aspects quickly, multitask and prioritize between projects. 
• Exhibits appropriate sense of urgency in managing responsibilities. 
• Ability to accurately process high volumes of work within established deadlines. 
• Available to flex schedule periodically based on business need. 
• Demonstrate strong negotiation, communication & presentation skills. 
• Demonstrates a high degree of reliability, integrity and trustworthiness. 
• Takes ownership of assignments and helps drive assignments of the team. 
• Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic and good team player. 
• Be proactive and get engaged in organizational initiatives.