Field Sales

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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📢 We’re Hiring: Email Marketing Executive (Remote)

At Kreateable, we are on the lookout for a proactive and driven Email Marketing Executive to join our team! You’ll play a key role in generating leads and demo bookings for our digital design services.

🌟 What You’ll Do:

✅ Generate leads and drive demo bookings through targeted email campaigns.

✅ Create and manage approx. 400 email IDs and send ~4,000 emails daily.

✅ Build and manage your own prospect data (we will define verticals).

✅ Work directly on leads and deliver consistent results.

✅ Handle targets and perform well under pressure.

💼 What We’re Looking For:

✔ Experience in lead generation via email marketing.

✔ Strong ability to generate and manage data independently.

✔ Good personality with excellent communication skills.

✔ Ability to work in a fast-paced, target-driven environment.

🕒 Role Details:

📍 Remote role (work from anywhere)

🕕 Working Hours: 6:00 PM IST – 3:00 AM IST (Canada Time)

💰 Salary: Performance-based (decided on leads generated)

📩 To Apply:

Send your resume to mukulatkreateable.net

Join us and be a part of an innovative team helping businesses meet their digital design needs!

Experience : 3 to 15 years

Location : Pune/Bangalore

Type of Employment : Permanent

Role : ServiceNow ITX

Qualification : B.E Computer or IT / MCS/ MCA equivalent

Job Overview :

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CSM, SPM, PPM.

Key Responsibilities :

·        Support and maintain all technical aspects of ServiceNow platform.

·        Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development

·        Owns the requirement gathering sessions collaborating with various stakeholders.

·        Convert user stories into technical solutions.

·        Possess the ability to work independently with minimal management supervision

·        Testing of new and existing functionality

·        Documentation of new and existing process

·        Train end users/stakeholders

Experience and Skills Required :

·        Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration )

·        Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.

·        Experience with Now mobile app.

·        Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery

·        Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

·        Experience of Scoped application and Service Portal

·        Should have good understanding about domain separation

·        Excellent Analytical, Logical, communication and problem-solving skills

·        Should have ServiceNow CSA (Certified System Administrator)

·        ServiceNow Certified Application Developer

Nice to Have :

·        ITIL certified

·        Relevant ServiceNow Certified Implementation specialist

·        Adherence to agile development methods like SCRUM

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Manage agendas / travel arrangements / appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations / proposals as assigned

Assist colleagues whenever necessary

Requirements and skills

Proven experience as an office administrator, office assistant or relevant role

Outstanding communication and interpersonal abilities

Excellent organizational and leadership skills

Familiarity with office management procedures and basic accounting principles

Excellent knowledge of MS Office and office

Exp -5+Yrs

ASP DOT NET CORE DEVELOPER

Job Location- Vikhroli

We are looking for a passionate .NET Core Web Application Developer with a strong fundamental hands-on experience of C#, .Net Core and SQL.

Technical skills:

Experience in building multi-user .NET web applications using n-tier Architecture.

Expertise in Object oriented development experience (OOPS, Design Patterns, SOLID Principals) is a must.

At least 2 years in Web API, OData, Web Services and Entity Framework.

Good experience in ASP.NET, C#, Web Services and OOD concepts.

Strong javascript, jquery and css experience.

Good design skills using n-tier architectures (scalability, multithreading, caching, business & data layers) or SOA based application.

Should possess excellent MS SQL database skills, ability to write stored procedures, functions, triggers, SQL jobs, etc.

Excellent Debugging skills

Qualification: Bachelor Degree.

Key Responsibilities:

Understand existing Web applications & develop and maintain .NET Web applications.

Deliver within specified timelines and up to expected quality standards.

Enhance Web applications as per requests.

Perform root cause analysis to address issues reported.

Liaise with peers, if required, and coordinate with other teams (DB, Testing, Front-end) to ensure timely and qualitative delivery.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• Demonstrated experience as a software engineer, with at least 3-5 years’ experience in technology roles
• Experience working on complex systems and cloud architectures, preferably in a B2B or enterprise context
• Experience with the Java programming language and frameworks such as Spring & SpringBoot
• Experience with front-end Javascript frameworks such as ReactJS
• Experience working in databases and SQL queries for high-performance 
• Experience and keen understanding of the value of working in agile teams
• A “quality-first” mindset, with experience working in continuous integration environments
• Highly effective at communicating
• Respect for other team members and a highly collaborative approach to working and learning together

• Applying scientific and engineering principles in R&D, market research, recipe optimization, regulatory, production technology (pilot & plant), packaging and processing
• Conducting shelf life studies on new products, flavour, texture and color measurement, rheological and physiochemical property evaluation, nutritional composition analyses and microbiological safety
• Being responsible for food sensory evaluations for new/ existing product items and regulatory approvals
• Developing and creating specification sheets for all new products, label reviews and health claims
• Evaluating and recommending alternate ingredients used in existing products
• Being responsible for setting up lab setup & large commercial production process facility for various food products
• QA/QC check of all finished products post dispatch and pre inward at 3rd party manufacturer – will involve extensive travelling

Desired Candidate Profile

• M.Sc. In Food Technology or B.Tech in Food Technology with atleast 5 yrs of experience in R&D and developing various food products in categories – malted drinks, pasta, sauces, instant noodles, flours experience an added advantage
• Experience in scaling up from R&D scale to large commercial production facility
• Ability to identify issues in the existing system and processes and coming up with innovative solutions
• Curiosity with heavy focus on details
• Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
• Ability to build long term relationships with potential customers
• Entrepreneurial ownership