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Job Title:
Technical Support – L1/L2 (Application Support + System Administration)
Location:
Hyderabad, India (Work from Office)
Shift: US Shift (Night), Rotational including weekends
Company:
Telebu Communications
Job Summary:
Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.
Key Responsibilities:
- Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
- Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
- Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
- Monitor system alerts, logs, and performance dashboards to proactively identify issues.
- Perform routine health checks and validation for applications and basic infrastructure.
- Support incident and change management processes; document RCA and resolution steps.
- Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
- Perform basic server-level troubleshooting, user access control, and patch deployments.
- Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
- Assist with deployments, updates, and minor configuration changes during off-hours.
Required Skills:
- 2–4 years of experience in application support (L1/L2).
- Good troubleshooting skills for web-based applications and enterprise tools.
- Basic understanding of system administration (Windows/Linux environments).
- Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
- Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
- Clear communication skills for effective issue resolution and stakeholder coordination.
- Ability to manage priorities, handle pressure, and work independently during night shifts.
Preferred Skills:
- Experience in production support for SaaS or enterprise software.
- Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
- Knowledge of scripting (PowerShell, Bash) is a plus.
- Exposure to cloud environments (AWS, Azure, GCP) is an advantage.
About Telebu:
Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

We are looking for a web designer who will be responsible for creating great websites for our clients. Primary duties include conceptualizing and implementing creative ideas for client websites, as well as creating visual elements that are in line with our clients' branding.
Responsibilities-
1. Conceptualizing ideas with clients.
2. Establishing design guidelines, standards, and best practices.
3. Maintaining the appearance of websites by enforcing content standards.
4. Designing visual imagery for websites and ensuring that they are in line with branding for clients.
Requirements-
- Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
- Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
- Good understanding of content management systems.
- Up-to-date experience with international web protocols, standards, and technologies.
- Creative and open to new ideas.
- Adaptable and willing to learn new techniques.
- Excellent communication skills.
Additional information-
Job type- Full time- in office
Minimum experience- 1 year


Job Summary
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Your primary focus will be the development of Android applications and their integration with back-end services.
Responsibilities
- Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
- Implementing measures to safeguard users' data.
- Ensuring that the construction and presentation of your apps are congruent with the company's standards.
- Proofreading your code and correcting mistakes before each app is released.
- Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
- Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
- Monitoring app reviews to detect areas for improvement.
- Creating app updates, including bug fixes and additional features, for release
Requirements
- min. 2+ years of experience as an android developer
- Proficiency in Java, Kotlin, or C++.
- Ability to use the Android Studio, including the Android SDK, with ease.
- Prior experience as an android developer will be advantageous.
- Excellent coding and proofreading skills.
- Top-notch teamwork and communication skills.
- Ability to manage your workload with minimal supervision.
- Unwavering curiosity.
Benefits
- Opportunity to work with early stage start up and grab a front row seat in core engineering team
- ESOPs available


- Good communication skills in English (Written and Oral)
- Strong knowledge of RDBMS concepts
- Strong analytical and problem-solving skills
- Experience in performance tuning
- Experience in interaction with the customer
- Mandatory technical skills Java 8+, Angular 2+, HTML, CSS, TypeScript
- Preferred Tools (SVN, GIT, Maven, Jenkins Jira Confluence)
- Ability to explore the application by himself/herself from the training provided
- New feature development or enhancement or change request activities (Requirement analysis, Requirement documentation, Design, Coding, Review, Testing and Release process)
- Defect Fixing (Defect analysis, route cause identification, Code change, testing, obtaining user confirmation and release process)
- Support tasks (Ticket analysis, data uploading, performance tuning, job monitoring, any analysis task, ReportGeneration and etc.,)
- Level 2 and Level 3 support (Support process adherence)
- Functional and technical or solution documentation preparation
- Execution will either be Waterfall or Agile
- The process needs to be followed as defined by RBEI or RBEI’s Customer
- Preparation & participation in the project status and review meeting
Company Profile:
Saffron Tech Private Limited
Saffron Tech is a result driven digital transformation company in New Jersey (NJ) & New Delhi. We are known for transforming businesses to digitization. We are providing development services and IT solutions to its clients across the globe. Being in the field of IT for more than 10 years now, the company has successfully executed over 1500 projects for its clients. Saffron Tech Pvt Ltd is a multi-faceted IT firm adept at providing Web and Mobile Application Development, IT Offshore Staffing and Digital Marketing Services.
We are servicing over 500 clients from across the globe. We are a strong 150+ member family at the moment working from state of the art office premises close to Saket, South Delhi. Our primary operational markets are USA, UK, APAC and Middle East. To know more about us and our brands please visit http://www.saffrontech.net/" target="_blank">http://www.saffrontech.net/
- Must have good experience in UI/UX Designing.
- Need experience between 2 to 5 years.
- Excellent Communication Skills.
- Experience in handling International projects.
- In-hand experience on HTML, CSS, JavaScript, Visual Designing, Photoshop, illustrator, Wire-Framing.
- Discovery and visioning, Heuristic evaluation, Competitive landscape, User persona, User journey, Information architecture, Template inventory, Wire-frames(Low-Fi and Hi-Fi), Usability testing.
- Generate new business opportunities by introducing the company’s wide suite of solutions within assigned territories and accounts via cold-calling, email, and social media prospecting.
- Identify the key decision-makers within these prospects to understand their requirements in detail and how the can company help in delivering those requirements.
- Follow-up on leads generated through websites, events, emails campaigns, and qualify it further to be passed on to the sales reps for closure.
- Keep the data within the CRM updated with all the relevant information, communications on regular basis.
- Maintain and expand your database of prospects within your assigned territory
- Work closely with the assigned sales rep to grow the sales pipeline to meet monthly, quarterly targets.
Key Requirements.
- 2-5 years of experience in inside sales in India and other Southeast Asian countries.
- Excellent verbal and communication skills.
- Strong listening skills.
- Ability to multi-task, prioritize and manage time effectively.
- Experience working with HubSpot CRM or equivalent.
- Familiar with basic email and phone etiquettes while communicating with clients or prospects.
Skill Sets
- Communication.
- Cold calling.
- Listening
- Business Email Writing.
- Organizing and Planning.
- Problem-solving and analytical.
- Market research and information gathering.




Capable of working under minimal direction and exercising considerable latitude, they will provide technical expertise in developing solutions to complex software engineering problems, which require
frequent use of ingenuity and creativity.
Experienced in designing application framework solutions, performing architectural analysis, and identifying issues and provide solutions for the business problems.
Sound functional knowledge of application architecture service architecture, code modularity, data synchronisation, customisable workflow management, partner application integration and API
developer frameworks.
Responsibilities:
Lead the design and development of new architecture and major functional upgrades for the most advanced capabilities
Provide technical guidance and mentorship to engineers, designers, and developers.
Engage cross-organizational teams such as Product Management, Integrations, Services, Support, and Operations, to ensure the success of overall software development, implementation, and
deployment.
Requirements:
Ideal candidate should have
7+ years of system implementation experience
Experience with any of the following languages like Java / Nodejs / ROR / Python
Expertise in micro service / Data modelling / AWS / Messaging
Expertise in building scalable & reliable systems
Good Experience in working with technologies like AWS, Redis,
Experience in messaging systems like SQS/RabbitMQ
Good knowledge of caching, Databases, distributed systems.
Strong problem solving and analytical skills
Good experience with Devops
reach me
riya attherateof cielhr dot com
96 200 399 80
• Bachelor or Master Degree in Computer Science, Software Engineering from a reputed
University.
• 5 - 8 Years of experience in building scalable, secure and compliant systems.
• More than 2 years of experience in working with GCP deployment for millions of daily visitors
• 5+ years hosting experience in a large heavy-traffic environment
• 5+ years production application support experience in a high uptime environment
• Software development and monitoring knowledge with Automated builds
• Technology:
o Cloud: AWS or Google Cloud
o Source Control: Gitlab or Bitbucket or Github
o Container Concepts: Docker, Microservices
o Continuous Integration: Jenkins, Bamboos
o Infrastructure Automation: Puppet, Chef or Ansible
o Deployment Automation: Jenkins, VSTS or Octopus Deploy
o Orchestration: Kubernets, Mesos, Swarm
o Automation: Node JS or Python
o Linux environment network administration, DNS, firewall and security management
• Ability to be adapt to the startup culture, handle multiple competing priorities, meet
deadlines and troubleshoot problems.

Demonstrable experience in Core Java (8 or higher) and Spring framework (Core, AOP, Batch, JMS).
Multithreading, Data structure, Algorithm, Eceptional handling,OOPS Concepts, collections
- Excellent customer facing skills that include conducting compelling technical briefing & demonstrations. The person should have a technical aptitude to implement new technologies and articulate the solutions to the customer.
- Java, Spring with Database & Unix - Preferred with Scala or Spark(Hadoop) background
- Proven knowledge in OOPS & Data Structures
- Strong experience of developing multi-threaded and synchronization application
- Demonstrated delivery experience of Micro services APIs using Springboot, Oracle PL/SQL development and activities like Performance tuning / Optimization.
- Experience of using Git/Bitbucket, Maven/Bamboo, & related tools.
- Good Understanding of Agile Delivery Methodology & experience in working with Scrum teams.

