Enterprise Sales Manager (B2B SaaS)

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Role Summary:

Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.

Key Responsibilities:

Handle customer queries via email, WhatsApp, calls, and tickets

Assist with product onboarding and basic demos

Coordinate with internal teams for issue resolution

Follow up to ensure customer satisfaction

Collect customer feedback and insights

Requirements:

Graduate in any discipline

Good English communication (spoken & written)

Comfortable talking to customers

Willingness to learn SaaS products

What We Offer:

Training & mentorship

Fast growth in a SaaS startup

Performance-based incentives

Edstellar is a corporate training platform that offers instructor-led training programs for organizations worldwide. It helps companies upskill and reskill their workforce through customized learning solutions delivered by a global network of certified trainers.

Key Highlights:

• Training Delivery: Edstellar provides both onsite and virtual instructor-led training.
• Training Areas: Covers a wide range of topics including:
• IT & Software Development
• Project Management (e.g., PMP, PRINCE2)
• Leadership & Management
• Data Science & Analytics
• Cloud Computing
• Cybersecurity
• Soft Skills and Behavioral Training
• Trainer Network: Thousands of expert trainers from around the globe.
• Global Reach: Delivers training across multiple countries, supporting multinational clients.
• Customization: Training programs are tailored to each organization’s needs, goals, and workforce profile.

Who It Serves:

• Large enterprises
• SMBs
• Government agencies
• Educational institutions

Unique Value Proposition:

Edstellar combines technology with a robust trainer network to offer flexible, scalable, and high-impact training programs. It acts as a one-stop training delivery partner for L&D and HR departments.

Qualification :

MBA , BBA Marketing

Intern : Product Marketing Training

Duration : 45 Days

working Day : 5 days

Employment : Internship

Interview Process

1 Product marketing Assignment ( Market Research Assignment )

2 Screening Communication Discussion

3 Technical Discussion

4 On Boarding

Role Overview

We are seeking a Product Marketing Intern who is eager to learn, grow, and contribute to real-time marketing strategies. This internship is designed for fresh MBA/BBA graduates looking to gain hands-on experience in product marketing with a path to a full-time role based on performance.

Key Responsibilities

• Assist in developing and executing product marketing strategies
• Conduct market research to identify trends and competitor insights
• Support go-to-market plans for product launches
• Collaborate with cross-functional teams including sales, product, and content
• Contribute to content creation (blogs, email campaigns, product brochures)
• Analyze and report on campaign performance and customer engagement

Who Can Apply

• Fresh MBA/BBA graduates (2024/2025 pass-outs preferred)
• Strong communication and analytical skills
• A passion for marketing and digital tools
• Quick learner with a positive, proactive attitude
• Ability to manage multiple tasks and meet deadlines

Key Skills for a Product Marketing Intern

1. Market Research & Analysis

• Ability to gather and interpret market and competitor data
• Understanding of customer behavior and personas
• Basic knowledge of SWOT analysis, segmentation, and positioning

2. Communication Skills

• Strong written and verbal communication
• Ability to simplify complex product features into customer-friendly messaging
• Content creation (blogs, product copy, social media posts)

3. Digital Marketing Fundamentals

• Familiarity with tools like Google Analytics, SEMrush, or similar (preferred)
• Basic understanding of SEO, email marketing, and campaign tracking
• Social media marketing awareness

4. Strategic Thinking

• Ability to assist in go-to-market strategies
• Understanding of product life cycle and customer journey
• Insight-driven decision making

5. Collaboration & Coordination

• Ability to work with cross-functional teams (sales, product, design)
• Coordination of product launches and promotions
• Willingness to learn and adapt in a dynamic team environment

6. Creativity & Problem Solving

• Out-of-the-box thinking for product positioning
• Suggesting ideas for improving product visibility and messaging

7. Tech-Savviness

• Basic knowledge of MS Office Suite (Excel, PowerPoint)
• Familiarity with tools like Canva, HubSpot, or CRM platforms is a plus
• Eagerness to learn new marketing and automation tools

8. Attention to Detail

• Reviewing marketing collateral for consistency and accuracy
• Ensuring brand guidelines are followed across materials

Main responsibilities and duties:

 Reviews deals on Salesforce with a commercial mindset and assesses the strength and

revenue potential of the deal.

 Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this

knowledge to suggest improvements to submitted deals in order to maximise potential

profit.

 Works closely with the Merchandiser to ensure deals on-site are bringing in incremental

sales and aren’t cannibalising other deals.

 Provides relevant focus to the sales team to improve quality of deal submissions.

 Prioritises approved deals on the copy board, ensuring deals are written in priority order,

ensuring deals launch in time for key selling periods.

 Schedules launch date of deals.

 Identifies top deals that require a more in-depth write-up from the copy team and ensures

these are written in a timely manner.

Technical Skills required:

 BCom/BBA/MBA Degree or previous experience in a relevant sector

 Proficiency in Microsoft tools (e.g. excel)

 Ability to analyse data sets in order to arrive at logical conclusions

 Experience in tools such as SQL and Power Bi useful but not essential

Soft Skills required:

 Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of

ongoing tasks / projects

 Ability to work with people with a variety of styles and working cultures

 Analytical mindset

 Attention to detail

 Strong communication

 Commercial Acumen

Key Areas of Responsibility

• Lead Generation,
• Target Achievement
• Prior experience with the International market
• Prior experience in working with Service based company
• Good Communication and Negotiation

Skills Required Candidate Profile:

• Drive and support international sales to close key new business in the Software Services Domain.
• Drive processes in acquiring new customers, retaining old business, proposals, negotiation, and major deals, to win new business.
• Leads proposals and negotiations that maximize customer value.
• Develops and maintains strong customer relationships with target Accounts.
• Achievement of assigned Digital sales quota / Sales revenue as well as a contribution towards the overall team target.
• Maintain consistent, timely, and high-quality reporting meeting the requirements of the business.
• As a member of the Sales Team, contribute to team effectiveness and overall business strategies and directions.
• Understand the company’s goal and purpose to continue to enhance the company’s growth.
• Must be capable of working individually with minimal guidance.
• Must be able to work under flexible Work Timings.
• Have great interpersonal and communication skills. 

Job description

Roles and responsibilities:

Platon is looking for a minimum 2 - 3 years experienced and motivated Full Stack professional with SaaS to be an integral part of Web Apps team. The team is an essential part of the Technology team at Platon and works on solving technical challenges related to processing, visualization and presentation of continually scaling data in an easily accessible manner on the Platon platform.

You should have hands on experience with PHP, Laravel, Java, COREJAVA, J2EE, javascript, Bootstrap, HTML, CSS, MYSQL/Oracle, MongoDB, Redis, AWS, Vuejs, Source code management (GitHub/Bitbucket),PWA etc. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment. mind Good to have experience in Native App development

What we are looking for:

• Strong coding and design skills
• Good command over Data Structures & Algorithms
• The ability to produce bug-free and production grade code
• Skills we consider PHP, Laravel, Java, COREJAVA, J2EE, javascript, Bootstrap, HTML, CSS, MYSQL/Oracle, MongoDB, Redis, AWS, Vuejs, Source code management (GitHub/Bitbucket),PWA.

• To Develop Enterprise Applications using PHP, Laravel, Javascript, MySQL, PWA.
• Help in Design of Web Application
• Interaction with Clients
• Quality & Timely Delivery
• Helping Team Members on Technical issue

• Extensive experience in development using PHP, Laravel, Vue.js, MySQL and Javascript
• Eye for Detail & Quality Delivery
• Ability to work in a team environment
• Must meet deadline
• Knowledge of CRM/ERP
• Mind Good to have experience in Android application development, COREJAVA, J2EE, React.js, js, PWA.