VP Marketing (IT)

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

TECHNICAL MANAGER

Department: Product Engineering Location: Noida/Chennai

Experience: 12+ years with 2+ years in a similar role

Job Summary:

We are looking for an inspiring leader to lead a dynamic R&D team with a strong “Product & Customer” spirit. As an Engineering Manager, you will be responsible for the entire process, from design and specification to code quality, process integration and delivery performance

Key Responsibilities:

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Collaborate closely with Product Management teams to design and develop business modules.

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As a manager, coordinate a diverse team and ensure collaboration between different departments. Empathetic and fair yet demanding management with particular attention to operational excellence.

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Actively participate in resolving technical issues and challenges that the team encounters during development and escalated client implementation and production issues

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Anticipate technical challenges and work to address them proactively to minimize disruptions to the development process. Guides the team in making architectural choices

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Promote and advocate for best practices in software development, including coding standards, testing practices, and documentation.

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Make informed decisions on technical trade-offs and communicate those decisions to the team and stakeholders.

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Be on top of critical client/ implementation issues and keep stakeholders informed.

PROFILE

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Good proficiency overlaps with technologies like: Java17, Spring, SpringMVC, RESTful web services, Hibernate, RDBMS, Spring Security, Ansible, Docker, Kubernetes, JMeter, Angular.

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Strong experience in development tools, CI/CD pipelines. Extensive experience with Agile.

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Deep understanding of cloud technologies on at least one of the cloud platforms AWS, Azure or Google Cloud

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Strong communicator with ability to collaborate cross-functionally, build relationships, and achieve broader organizational goals.

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Proven leadership skills

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Product development experience preferred. Fintech or lending domain experience is a plus.

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Engineering degree or equivalent.

Experience Level: 8 Yrs

Oracle EBS Techno Functional

Work from Office

Job Location Hyderabad or Chennai or can be remote for subcons

Tech round+ management + client round

Candidate should be excellent in oracle Finance techno functional role ( oracle apps) with EBS + Finance modules ( AP+AR+GL) + Insurance domain + Production application support project specifically in UAE based project experience.

• Experience in Oracle EBS (Technical) with R12 release.
• • Very good knowledge of R12 financial table structure.
• • Good Hands on Knowledge of SQL, PLSQL, Oracle reports, Oracle form. OAF/ADF, BI publisher reports, Shell scripting.
• • . Should have good Analytical and debugging skills.
• • Should have development experience in the EBS environment in Reports, Interfaces, Conversions, Extensions, Workflow (RICEW) and Forms deliverables.
• • Experience in P2P, Oracle General Ledger (GL), Account Payables (AP), Receivables (AR), Cash Management (CM), Sub-ledger Accounting (SLA), and System administrator modules.
• • Experience of end-user interaction for requirements gathering, understanding customer needs and working with multiple groups to coordinate and carry out technical activities which include new development, maintenance and production support activities.
• • Should have good knowledge of Agile Methodologies

Bachelor's degree in Computer Science, or information technology from an accredited institution; or equivalent experience

• Work with stakeholders and fellow developers.
• Design and implement Python code using the Django framework.
• Identify and fix bottlenecks that may arise from inefficient code.
• Identify and fix software bugs.
• Create a wide variety of unit tests to verify the functionality of software.
• Manage the security of the platform.
• Write detailed documentation around the code.
• Knowledge of front end languages.

Job Description :

We are hiring experienced PHP Developer responsible for developing web applications. Your primary focus will be the development of all server-side logic.

You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

- Design and Build Web Applications.

- Prior experience of custom APIs creation and good command with MySQL is required.

- CodeIgniter & Laravel prior knowledge is required.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Work with outside data sources and API.

- Should be able to develop the application with effective coding with minimal errors/bugs.

- Work on bug fixing and improving application performance.

- Ability to be a self-starter, prioritize your work, stay organized, self-motivating and work and motivate well in a team environment is critical.

- Should be able to manage the whole project solely or in the team.

Job Description :

• Should have a very good understanding of IT requirements.
• Client communication
• Corporate communication
• Must be target oriented.