Digital Marketer - Remote

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Responsibilities includes:

• Design and execute a Data Quality Audit/Assessment
• Design and execute the data quality mappings that will cleanse, de-duplicate, and otherwise prepare the project data.
• Migrate On-prim IDQ to CDQ in data quality migration projects.
• Implement data quality processes including transliteration, parsing, analysis, standardization, and enrichment at point of entry and batch modes; Deploy mappings that will run in a scheduled, batch, or real-time environment.
• Document all mappings, applets, and rules in detail and hand over documentation to the customer.
• Collaborate with various business and technical teams to gather requirements around data quality rules and propose the optimization of these rules if applicable, then design and develop these rules with IDQ.
• As per business requirements, perform thorough data profiling with multiple usage patterns, root cause analysis and data cleansing and develop scorecards utilizing Informatica, Excel and other data quality tools.
• Develop "matching" plans, help determine best matching algorithm, configure identity matching, and analyze duplicates.
• Build complex profiles and scripts to execute and test mappings and workflows to implement data stewardship and exception processing.
• Run data quality specific ETL jobs (address standardization and validation, email cleanups, name cleanup, parsing, etc.) utilizing IDQ and other ETL tools
• Serve as the primary resource to team members and data stewards for training, problem resolution, data profiling etc.
• Analyze and provide data metrics to management in order to help prioritize areas for data quality improvement.
• Participate in improvement of master data management process and support transactional systems and processes.
• Good knowledge of writing shell-scripts to invoke mappings or workflows.
• Good at writing SQL queries and verifying the results.
• Should be familiar in migrating object from IDQ to PowerCenter
• Should be familiar with deploying and validating objects to different environments.
• Good at writing Test scenarios and performing Unit Test and verifying the end results with business requirements.
• Perform both record-level and large-scale manual additions, adjustments, and corrections to continuously ensure overall data quality and integrity.
• Maintain excellent working relationship between internal (team and the whole organization) and external parties (vendors, customers)
• Assist with special projects or ad-hoc reviews as needed.

The ideal candidate will have at least 2 years of experience in developing scalable and responsive web

applications, and will be able to work collaboratively with other developers and stakeholders to deliver

high-quality software products.

Responsibilities

● Develop and maintain responsive and scalable web applications using React and JavaScript

● Write clean, efficient, and maintainable code that adheres to coding standards and best practices

● Collaborate with other developers and stakeholders to design and implement software solutions

that meet business requirements

● Work with UX/UI designers to implement user interfaces that are intuitive and visually appealing

● Optimize web applications for maximum speed and scalability

● Participate in code reviews, testing, and debugging to ensure that the software meets quality

standards

● Stay up-to-date with the latest industry trends and technologies, and make recommendations to

the company on how to best incorporate them into its products and services

● Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack

● Competent in building single page web applications using Node.js and React Js

● Redux for state management

● Universal rendering (Client-side rendering and Server-side rendering)

● Experience with cross-browser, cross-platform, and design constraints on the web

● Experience in developing automated unit and functional tests

● Experience in an agile development process

● Solid knowledge of algorithms and design patterns

● Have a passion for quality and writing clean, readable code that scales and performs well

● Good interpersonal communication skills

Desired Candidate Profile

● At least 2 years of experience in developing web applications using React/NextJS/VueJs and

JavaScript

Required Skills:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into high-quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable, and functional software that meets product requirements.
• Explore feasible architectures for implementing new features.
• Suggest space and time-efficient Data Structures.
• Follow the best practices while developing the app and keep everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise the security of the backend server.
• Suggest new features and/or enhancements.
• Consulting with our customer-facing representatives about software system design and maintenance.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver a stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

Metalpace.com is seeking a talented UX Designer to join our team. As a UX Designer, you will be responsible for creating exceptional user experiences across all of our digital platforms. The ideal candidate has a strong background in user-centered design principles and methodologies, as well as a keen eye for detail.

Responsibilities:

• Work with cross-functional teams to understand business and user needs and create design solutions that are visually appealing and intuitive to use
• Develop and maintain wireframes, prototypes, and user flows that effectively communicate design concepts and solutions
• Conduct user research, testing, and analysis to inform design decisions and validate design solutions
• Collaborate with front-end developers and other stakeholders to ensure designs are implemented as intended
• Continuously monitor and iterate on the user experience to ensure it aligns with business objectives and user needs

Requirements:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), or related field
• 3+ years of experience in UX design for digital products
• Proficiency with design and prototyping tools such as Sketch, Figma, Adobe Creative Suite, InVision, etc.
• Strong portfolio showcasing previous UX design work with clear explanations of design decisions and outcomes
• Experience conducting user research, testing, and analysis
• Excellent communication skills and ability to work collaboratively with cross-functional teams

At Metalpace.com, we value diversity and are committed to creating an inclusive environment for all employees.

We offer competitive compensation packages, opportunities for career growth, and a fun and dynamic work culture. If you're passionate about creating exceptional user experiences and want to be part of a talented team, we encourage you to apply for this exciting opportunity.

We are seeking extremely smart Android developers who are passionate about pushing mobile technologies to the limits.

• Design and develop products by working closely with business teams.
• Design super intuitive experiences in the next generation of our mobile applications.
• Build performant, scalable, yet secure, enterprise-ready android applications with architecture that is fast yet lean on the backend servers enabling them to support millions of users in parallel.
• Build enterprise-ready back end architectures that can support millions of users in parallel.
• Gain experience with hands-on coding and independent ownership of software components.
• Follow strong engineering best practices and champion their adoption.

• 2+ years’ experience in android software development and delivery.
• Bachelor’s or Master’s degree in engineering from a reputed institute(preferably IITs, NITs, or other top engineering institutes).
• Strong grasp of CS fundamentals, algorithms and excellent problem-solving abilities.
• All experience should be from good product development or e-commerce background.
• Must have shown good stability in all your previous associations.
• Knowledge of UI architectural patterns like MVVM(preferable), MVC, MVP, data binding, activity & fragment lifecycle, recycler view, navigation component, layouts (constraint layout preferable), theming etc.
• Should have actively used retrofit, work managers, android jetpack, Rx java, dagger, retrofit, android sdk, GIT/bitbucket, gradle/ant and very keen on exploring other proven tech stacks.
• Comfortable with test-driven development in android with UI testing, instrumented unit testing and unit testing using junits, mockito or other tools.
• Willingness to learn and write simple backend REST API’s (preferably in Java, spring boot & hibernate) without having to completely depend on backend engineers for delivery.
• Has worked in a fast-paced agile organization building stateless and re-entrant/resumable android applications.

• • At least 3 to 5 years of experience in .Net.
  • The candidate should be a system thinker.
  • Strong knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3.
  • Enjoy Event-Driven Design Patterns and Event Sourcing.
  • Familiar with Document Store Databases (like Cosmos DB / Mongo DB).
  • Knowledge in Modular Architecture and Microservices.
  • Comfortable leading large technical projects.
  • Knowledge of any cloud services AWS, Azure, Google Cloud.
  • Good understanding of ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).
  • Experience with architecture styles/APIs (REST, RPC).
  • Understanding of Agile methodologies.
  • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline).

• Bachelor’s Degree in Computer Science or Information Technology
  
  

• Excellent writing skills
• Proficient in Web use, Outlook and Microsoft Office
• Travel as needed

What you need to have:

• 3+ years of experience
• Knowledge of various laws like PF, ESIC, PT, etc
• Excellent communication and presentation skills
• Worked as an HRBP, Operations, Compliances
• High on relationship building and influencing skills
• Employee and organisation focused
• Conflict management skills
• A mix of recruitment, general HR management and leadership skills is needed for this role