Python + Data scientist

Job Description: Telecaller / Inside Sales

Company: Timble AI

Location: Delhi Nearest Metro [ Arjan Ghar ] (On-site)

Role Objective

Identify and qualify leads by introducing our AI solutions (Dhwani, Vishwaas) to B2B prospects and scheduling product demonstrations.

Key Responsibilities

• Outbound Outreach: Conduct high-volume cold calls to Fintech and BFSI sectors.
• Pitching: Communicate the value of Timble’s AI products and "Efficiency by Design" philosophy.
• Lead Conversion: Book and coordinate demos for the technical sales team.
• CRM Management: Maintain precise records of all interactions and follow-ups.

Requirements

• Communication: Fluent in English and Hindi with a confident, professional phone presence.
• Sales Drive: A "hustle" mindset focused on hitting daily targets.
• Quick Learner: Ability to grasp technical concepts (APIs, AI automation) quickly.
• Professionalism: Strict adherence to office decorum and corporate standards.

Why Timble?

• Direct exposure to the AI and SaaS industry.
• Fast-paced growth environment with performance-based incentives.

Role: Lead AI Engineer

Exp: 3-6 Years

CTC: 35.00-40.00 LPA

Work Mode :WFH

Mandatory Criteria (Can't be neglected during screening) :

• Need Excellent Communication skills as the company is dealing with US Clients also

• 3+ years in AI development, with experience in multi-agent systems, logistics, or related fields.

• Proven experience in conducting A/B testing and beta testing for AI systems.

• Hands-on experience with CrewAI and LangChain tools.

• Should have hands-on experience working with end-to-end chatbot development, specifically with Agentic and RAG-based chatbots. It is essential that the candidate has been involved in the entire lifecycle of chatbot creation, from design to deployment.

• Should have practical experience with LLM application deployment.

• Proficiency in Python and machine learning frameworks (e.g., TensorFlow, PyTorch).

• Experience in setting up monitoring dashboards with tools like Grafana, Tableau, or similar.

• Proficiency with cloud platforms (AWS, Azure, GCP)

Candidates MUST HAVE :

● Deep expertise with JavaScript. Extensive hands-on experience building microservices using NodeJs.

● Substantial experience in building complex and scalable solutions.

● Strong computer science fundamentals: data structures, algorithms, design patterns

● Strong experience and understanding of various APIS / Web Services and SQL/NoSQL databases

● Architected non-trivial solutions for a company at a scale

● Proficient in unit testing, writing mocks, automated functional tests, and end-end tests

● Experience with a variety of languages, stacks, and programming paradigms

● Capability to contribute across the web and mobile stacks

● Strong desire to drive change, and ability to adapt to change quickly

● The ability to independently lead problem-solving and build elegant, maintainable solutions to complex problems.

Good to Have

● Experience in building projects with TypeScript, ExpressJs, NextJS, ReactJs, Flutte,r etc.

● Experience with gRPC or GraphQL API implementations.

● Experience in any other programming languages such as Python/Go/Scala

● Experience with Kubernetes, Docker and

● Understanding the nature of asynchronous programming and its quirks and workarounds

● Good hand-on with data streaming technologies like Kafka

● Experience with cloud APIs (e.g., GCP, AWS, Azure)

● Understanding on information security and data privacy

● Experience in open-source development and contribution to open-source technology

Roles and Responsibilities :

● Write clean, reliable, reusable, scalable, testable and maintainable code.

● Produce best in class documentation, testing and monitoring

● Estimate effort, identify risks

● Mentor/coach other engineers in the team to facilitate their development and to provide technical leadership to them.

● Rise above details as and when needed to spot broader issues/trends and implications for the product/team as a whole

● Practice and promote craftsmanship in software engineering (coding, testing, code reviews, documentation, scalability, performance, etc.)

● Break down requirements, estimate tasks, and assist in planning roadmap accurately

● Develop iterative solutions to address expansive product goals

● Platformism components as libraries, utilities and promote reuse

● Be able to conceptualize and develop prototypes quickly

● Own large technical deliverables and execute in a structured manner.

● Take accountability for the overall health of the products you build and ensure predictability of the deliverables of your team 1

● Drive technical roadmap of the team in collaboration with Product and Business Teams.

 Technical Support Representative (Internet Connectivity)

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

• Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills and Multi-tasking capabilities;
• Willingness to co-operate with others and work to the greater good;
• Good communication skills in English  

               
Conditions:

• Position requires use of headset and the candidate’s needs to be open for voice process
• Should be flexible for rotational night shifts
• Working Days – 5
• Both Ways Cab Facility
• Need to be from the respective hiring zones to avail cab facility
• Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
• System configuration: Minimum 4 GB RAM with intel core processor.
• Head Phone: USB head phone with MIC                  Power back up / inverter.

free Pick up and drop facility from the respective hiring zones

 Should be flexible for rotational night shifts

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials