Python + Data scientist

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

About Us:

At Team Pumpkin, we thrive on creativity and innovation, delivering captivating content that resonates and engages. We’re on the lookout for a talented Social Media Content Creator who lives for the thrill of creating scroll-stopping content and wants to make an impact on our dynamic team.

What You’ll Do:

• Create Magic: Conceptualize and produce compelling reels for Instagram and other social media platforms.
• Trend Detective: Stay ahead of the curve by identifying and capitalizing on the latest social media trends.
• Team Player: Collaborate with our creative team to ensure every reel aligns with our brand and vision.
• Analyze and Optimize: Utilize analytics to assess performance and refine content strategies for optimal results.

Who You Are:

• Creative Genius: Possess exceptional storytelling skills and a keen eye for detail.
• Social Media Enthusiast: Expert in navigating Instagram and understanding its algorithms and trends.
• Quick Thinker: Adaptable and capable of managing multiple projects in a fast-paced environment.
• Innovative: Eager to experiment with new content formats and styles to keep our audience engaged.

We look forward to seeing how you can make magic with us!

Main responsibilities and duties:

 Reviews deals on Salesforce with a commercial mindset and assesses the strength and

revenue potential of the deal.

 Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this

knowledge to suggest improvements to submitted deals in order to maximise potential

profit.

 Works closely with the Merchandiser to ensure deals on-site are bringing in incremental

sales and aren’t cannibalising other deals.

 Provides relevant focus to the sales team to improve quality of deal submissions.

 Prioritises approved deals on the copy board, ensuring deals are written in priority order,

ensuring deals launch in time for key selling periods.

 Schedules launch date of deals.

 Identifies top deals that require a more in-depth write-up from the copy team and ensures

these are written in a timely manner.

Technical Skills required:

 BCom/BBA/MBA Degree or previous experience in a relevant sector

 Proficiency in Microsoft tools (e.g. excel)

 Ability to analyse data sets in order to arrive at logical conclusions

 Experience in tools such as SQL and Power Bi useful but not essential

Soft Skills required:

 Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of

ongoing tasks / projects

 Ability to work with people with a variety of styles and working cultures

 Analytical mindset

 Attention to detail

 Strong communication

 Commercial Acumen

How do we do it?

The first step to changing the world is changing hearts and minds. The stories of people who lead, for example, move millions to action. We started to give a voice to millions of change-makers and innovators in the country, using the power of storytelling to

inspire change. With over 200 million readers and participants, we are today the world’s largest solution-focused platform.

As a Content Sales/ Branded Content Sales Head, with us, you will:

1. Drive sales and profitability from a dedicated set of industry verticals on a national level

2. Build solid relationships with corporate cause marketing functions, and large CSR teams and

foundations to attain large-scale campaigns for us.

3. Build and develop commercial and strategic relationships with brands and agency partners.

4. Negotiate partnership deals and encourage and supervise any collaborations with partner brands.

5. Establish TBI as a thought leader in the CSR / Development / Sustainability ecosystem

by developing IPs and campaigns with the marketing and editorial teams, participating in relevant events, applying for awards, and more.

6. Manage a multi-functional team and help sensitize & educate them on various social sector issues. 

7. Conceptualize digital led strategies and solutions to address client/brand requirements

8. Regularly contact, prospect for, and develop new advertising opportunities with key clients

and agency stakeholders.

9. Manage clients from initial engagement to campaign completion to re-engagement

10. Develop clear and consistent strategies to achieve the company stated business goals and revenue targets, while ensuring a healthy funnel of opportunities at all times.

Our ideal colleague:

1. A professional with 2-5 years of experience, in corporate/B2B sales in the Digital Media industry or having experience of working in the space of impact consulting, impact investing or CSR projects. 

2. An exceptional communicator with superlative written and oral communications skills, creativity, and attention to detail.

3. Possessing an ability to conceptualize branding and marketing opportunities and designing media-led CSR solutions.

4. Experience in forging partnerships with central & state level government agencies.

5. A pro at concept selling and should have a good CSR, agency and client connect.

6. Having a deep understanding of how to create business driven creative solutions.

7. Experienced in developing brand and marketing strategies as well as providing recommendations to the team.

8. A problem solver delivering creative content solutions to help brands with maximum outreach against their investment.

9. Able to work with cross-functional teams. Effectively meet client commitments by working with

teams across the organization – editorial, multimedia, social media, legal & finance. Manage client expectations while adhering to the company ethos and values.

10. A pro at managing relationships – Ability to plan, schedule & effectively deliver as per commitments to each client. Ability to scale brand/agency partnerships year on year.

11. Self-motivated – Ability to work under high-pressure environments and maturity to understand the business needs at all points.

12. A great negotiator, quick learner, thinker, and doer.

13. Have developed and executed end-to-end impact projects in the space of social change, sustainability and more.

Should have min 2+ years of Hands-on experience in React Native development.

• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
• Experience with JavaScript, Typescript, CSS, HTML5 and front-end languages.
• Good understanding of Android/ iOS design guidelines, SDK.
• Exposure to building React Native components in native iOS and Android.
• Solve complex technical, scalability or performance challenges.
• Familiarity with code versioning tools such as Git, SVN, Gitlab.

Job Description: We are looking for a UI Developer HTML & CSS Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a desktop and mobile web app, with a focus on performance.

Key Skills: HTML5, CSS3, Bootstrap, Jquery and JavaScript.

This profile will include the following responsibilities:

- Develop Parsers for XML and JSON Data sources/feeds

- Write Automation Scripts for product development

- Build API Integrations for 3^rd Party product integration

- Perform Data Analysis

- Research on Machine learning algorithms

- Understand AWS cloud architecture and work with 3 party vendors for deployments

• Deploy company Application on customer public cloud and on-premise data centers
• Building Kubernetes based workflows for wide variety of use cases
• Document and Automate the deployment process for internal and external deployments
• Interacting with customers over call to deployment and debugging
• Deployment and Product Support

Desired Skills and Experience

• 4-6 years of experience in infrastructure development, or development and operations.
• Minimum 2+ years of experience in docker and kubernetes.
• Experience working with Docker and Kubernetes. Aware of Kubernetes Internals, Networking etc. Experience with Linux infrastructures tools.
• Good interpersonal skills and communication with all levels of management.
• Extensive experience in setting up Kubernetes on AWS, Azure etc.

Good to Have

• Familiarity with Big Data Tools like Hadoop, Spark.
• Experience with Java Application Debugging.
• Experience in monitoring tools like Prometheus, Grafana etc

Excellent knowledge with proven implementation experience of:  Axiom Controller View V9 / V10 (2+ years’ experience).  Building and configuring Axiom workflows to solve complex business problems and mapping to Axiom data dictionaries.   XBRL and template disclosure submission including taxonomy, data point model and validations experience.   Knowledge of EU regulatory reporting requirements (COREP/Statistical) with strong Capital knowledge.  Packaging, deploying, branching Axiom solution including upgrades as part of the software development lifecycle.   Oracle PL/SQL.