AM - Merchandiser

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Looking for React Native 6 to 8 years of experience

• Has built at least 2 React Native Apps ( Concept to Design to Dev to Production to

Refine ) or atleast 1 App from Scratch individually.

• Has Managed a team of atleast 3 developers to build mobile apps/modules.

• Understand mobile app design principle

• Can debug app and troubleshoot issues

• Can write testable code / module

• Has worked on app performance improvement

• Has taken security considerationwhile building app(s)

• Added advantage if has worked on Firebase,FCM and Redux.

As an SDE, you will develop a deep understanding of our business, work closely with development teams and own the architecture and end-to-end delivery of software components.

Requirements:

• Exp: 3 - 8 years.
• 4 + years' experience building successful production software systems.
• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field).
• The ability to take convert raw requirements into good design while exploring technical feasibility tradeoffs.
• Expertise in System design (design patterns, LLD, HLD, Solid principle, OOAD, Distributed systems etc. ), Architecture (MVC/Micro services).
• Excellence in technical communication.
• Has experience in mentoring other software developers.
• BS/MS in Computer Science or equivalent.
• Experience developing service oriented architectures and an understanding of design for scalability, performance and reliability.
• Demonstrated ability to mentor other software developers to maintain architectural vision and software quality.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Expertise in delivering high-quality, innovative application.
• Strong desire to build, sense of ownership, urgency, and drive.
• Strong organisational and problem solving skills with great attention to detail.
• Ability to triage issues, react well to changes, work with teams and ability to multi-task on multiple products and projects.
• Experience building highly scalable, high availability services.
• The ideal candidate will be a visionary leader, builder and operator.
• He/she should have experience leading or contributing to multiple simultaneous product development efforts and initiatives.
• He/she needs to balance technical leadership with strong business judgment to make the right decisions about technology choices.
• He/she needs to be constantly striving for simplicity, and at the same time demonstrate significant creativity, innovation and judgme.
• Proficiency in, at least, one modern programming language.
• Experience in SQL or Non-SQL database.
• Strong sense of ownership, urgency, and drive.
• Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Excellent communication, collaboration, reporting, analytical and problem solving skills.
• Good understanding of at least some of the modern programming languages (Java) and open-source technologies

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

• You write high quality, maintainable, and robust code, often in Java or C++/C/Python/ROR/C#
• You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.

Responsibilities:

·       Analyze, design and support implementation of business specific Pega solutions and/or framework

·       Responsible for implementing technical solutions on Pega 8.x

·       Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience

·       Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools

·       Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features

·       Design and implement product features in collaboration with business and IT stakeholders

·       Design reusable components, frameworks and libraries

·       Ability to interact with business analysts and business team members to refine requirements, Use Cases

·       Perform all phases of software engineering including requirements analysis, application design, code development and testing

·       Work very closely with architecture groups and drive solutions

·       Participate in an Agile / Scrum methodology to deliver high-quality software releases

·       Design and develop innovative solutions to meet the needs of the business

·       Review code and provide feedback relative to best practices and improving performance

·       Troubleshoot production support issues post-deployment and come up with solutions as required

·       Mentor and guide other software/Pega engineers within the team

·       Experience with troubleshooting Production log files and performance issues

·       Responsible for unit testing more complex individual and team deliverables based on established test plans

·       Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality

·       Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues

Experience and Qualifications:

·       Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.

·       Pega Systems Certified Senior System Architect (CSSA)

·       5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management

·       In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools

·       Ability to negotiate and allocate resources appropriately for development and implementation

·       Excellent written, communication and presentation skills