AM - Merchandiser

Job Title: Order Management Executive (Order, Warranty & Returns)

Location: Golf course road, Gurgaon

Experience: 2-5 year in order management (O2C)

salary: negotiable

Qualificaton: Graduate

Working days: Monday to Saturday (Monday to Friday - office & Saturday – WFH)

Shift Timings: 9:30 AM to 6 PM

The Operations Specialist manages the end-to-end post-purchase customer experience. This role oversees order fulfilment, investigates product return trends, and coordinates the warranty validation process. You will bridge the gap between logistics, customer service, and quality assurance to optimize operational efficiency.

Key Responsibilities

Order Management -

• Process incoming orders across multi-channel e-commerce platforms.
• Track shipment milestones to ensure on-time delivery metrics.
• Resolve order bottlenecks by coordinating directly with warehouse teams.
• Manage inventory allocations for backordered or high-demand items.

Return Investigation &; Reporting -

• Analyse return data to identify systemic product defects.
• Generate weekly reports on return rates and root causes.
• Inspect flagged return items to verify customer fraud or damage.
• Collaborate with QA teams to implement corrective action plans.

Warranty Processing & Coordination -

• Evaluate warranty claims against established company policy guidelines.
• Coordinate replacement logistics or issue customer credits efficiently.
• Maintain documentation of all claim approvals and denials.
• Liaise with vendors regarding factory-level defects and reimbursement.

Job Requirements -

• Education: Bachelor’s degree is a must.
• Experience: 2–5 years in Operations or Order management.
• Systems: Proficiency with ERP software (SAP exp will be a Plus).
• Data Skills: Advanced Excel capabilities (VLOOKUPS, Pivot Tables) are must. Core Competencies
• Order creation: Order to Cash experience is must.
• Exposure: Global customer handling will be a plus.
• Analytical Mindset: Ability to translate raw data into actionable insights.
• Attention to Detail for RIR: Precision in auditing claims and processing orders.
• Communication: Strong cross-functional collaboration and vendor management skills.
• Problem-Solving: Quick resolution of logistics conflicts and customer disputes.

Mail updated resume with salary details-

email: etalenthire{at}gmail{dot}com

satish: 88O 27 49 743

Location: Chennai (On-site)

Experience: Minimum 2+ years in e-commerce operations

About the Company

A leading premium menswear brand with a strong omni-channel presence across India. The company is known for its high-quality apparel and growing e-commerce footprint via its own platform and leading marketplaces.

Role Overview

The Ecommerce Manager – Operations will be responsible for ensuring seamless marketplace operations, catalog accuracy, supply chain coordination, and operational excellence across platforms. This role requires strong analytical skills, vendor management capabilities, and hands-on execution to support digital growth.

Key Responsibilities

• Marketplace Operations: Manage daily operations across Amazon, Flipkart, Myntra, Ajio, TataCliq, and other marketplaces.
• Catalog Management: Oversee product listings, SKU creation, stock updates, and campaign readiness.
• Order Fulfillment: Coordinate with supply chain teams to ensure timely dispatches, inventory accuracy, and smooth customer experience.
• Vendor & Partner Coordination: Liaise with marketplace SPOCs, logistics partners, and internal teams for operational efficiency.
• Performance Monitoring: Track KPIs including order accuracy, turnaround time, returns, and reconciliation.
• Process Optimization: Identify gaps, streamline workflows, and implement automation for efficiency.
• Compliance & Reporting: Ensure adherence to marketplace policies and generate weekly/monthly operational reports.

Desired Skills & Competencies

• Strong knowledge of e-commerce operations and marketplace workflows
• Advanced proficiency in MS Excel; familiarity with ERP/e-commerce tools preferred
• Analytical mindset with problem-solving orientation
• Excellent communication and stakeholder management skills
• Ability to work on-site in Chennai with cross-functional teams

Education

• Bachelor’s degree in Business, Commerce, or related field
• MBA preferred but not mandatory

Note: The interested professionals with relevant experience should be currently based in South India.

🚀 We are Hiring: Cost Accountant (Assistant Manager)

Are you a finance professional skilled in cost optimisation, product costing, and inventory control? We are looking for a sharp, analytical Cost Accountant (Assistant Manager) to join the finance team on-site in Greater Noida!

📍 Location: Greater Noida (Work From Office)

💼 Experience: 2+ Years

🎓 Education: B.Com / M.Com (Mandatory) | MBA Finance (Preferred)

Key Responsibilities

• Product Costing: Maintain accurate SKU-wise costing and analyze cost variances.
• Inventory Management: Oversee inventory valuation, stock reconciliation, and physical stock audits.
• MIS & Profitability: Build daily/weekly/monthly MIS dashboards and identify cost drivers.
• Procurement Audit: Verify purchase orders, vendor bills, and handle discrepancy resolutions.

What We Are Looking For

• Strong expertise in Advanced MS Excel and ERP systems (SAP, Oracle, Tally, or equivalent).
• Experience in Manufacturing, FMCG, Consumer Goods, Toys, or Retail sectors.
• Strong background in budgeting, forecasting, and financial compliance.

Key Responsibilities

• Handle complete procurement for academic, admin, IT, transport, housekeeping & facility items.
• Evaluate PRs, prepare POs, and ensure timely deliveries.
• Identify, onboard & manage vendors; negotiate best pricing and contracts.
• Maintain procurement documentation, compliance, and vendor performance reports..
• Monitor stock levels, reduce costs, and ensure uniform quality across all campuses
• Coordinate with School Principals, HODs, Finance, IT, Transport & Maintenance teams.
• Lead day-to-day purchasing operations efficiently and effectively.

Skills & Requirements

• 2+ years of experience in procurement/purchasing, with 2+ years in a managerial role. Experience in Education/School/University sector preferred.
• Strong negotiation, vendor management, contract handling & cost-saving skills.
• Good knowledge of school/university procurement, government norms, and compliance.
• Proficiency in MS Excel, MS Office & ERP systems.
• Graduation, Operations, or related field preferred.