Engineering Manager

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.

Our mission is to transform organizational cultures and achieve justice by creating environments where every individual is valued and feels a sense of belonging. Through providing training for workplace inclusion, understanding microaggressions, mitigating bias, and cultural literacy, Springer Capital seeks to eliminate bias and establish a just, fair working environment.

As an Operational Accounting Intern, you will be focusing on supporting day-to-day accounting operations, including processing transactions, reconciling accounts, and assisting with financial reporting. Your role will involve maintaining accurate financial records, preparing documentation for audits, and ensuring compliance with internal controls. Since operational accounting impacts all areas of the organization, you will have the opportunity to collaborate with various teams across Springer Capital, gaining exposure to both finance and cross-department workflows.

We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network. Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.

What do I need?

Graduation/Post-Graduation in any stream (Mandatory Pedegree)

2-5 years experience in Product Management in any company Strong in data analysis with hands on experience in MS Excel and SQL

Strong problem solving skills and willingness to roll up one's sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization

Willingness to learn and read about new technologies

Product Management, Product Strategy, Analytical Skills, Data Analytics, SQL, MS-Excel, Microsoft Excel, Innovation and Product innovation What will I be doing?

Take ownership of key company metrics assigned to him/her such as Retention, Activation, Growth Regularly interact with customers, customer success team and industry experts to come up with ideas to drive their metrics

Be very proficient in studying and analysing the usage and product data to understand customer behaviour

Work closely with the technology team to ensure their ideas are quickly tested in production environment with frequent iterations Ensure successful ideas get implemented in the product in a scalable and optimized manner

Assesses market competition by comparing the company's product to competitors' products

Work closely with the Growth Team to understand the type of customers we are targeting and their needs and If required, PM can help the growth team in fine tuning the target market and buyer profiles

Work closely with the Customer Success Team to ensure customer delight and success

Identify growth hacks to exponentially increase product usage and adoption by delivering more value to customers

2-3 years in core product 
Pedegree is must (IIT, IIM)
B2C
Fintech
Journey from Product Analyst to product manger
Bussiness side growth

About Dapi:

Dapi is a financial technology infrastructure provider that allows businesses to accept and initiate bank transfers at nearly zero fees. We work to remove intermediaries thereby allowing our customers to deliver alternative payment solutions to their end-users. We are building a new financial infrastructure that will enable every company to offer its own embedded financial services. Within one year of our launch, we have managed to attract investments from Y Combinator, Pioneer Fund, and other notable VC funds. Read more about us in TechCrunch and Crunchbase.

What you’ll do

You will have the opportunity to use our leading proprietary tools to web scrape and integrate banks into our system. You will be exposed to a fast-paced, collaborative, and diverse work environment where you will get to see the real-world impact you make right away. We’re a team that openly welcomes new ideas, you will have the opportunity to present your own ideas and work on them once approved by the team.

What’s required

We believe that with a certain coding background, hard skills required for the job can be learned. However, soft skills like drive, passion, and commitment to learning cannot. Therefore, we are keen on finding candidates with the following inclinations:

• Tenacious and hardworking, with the ability to persistently work on a problem without losing sight of the end goal
• Ability to work in a fast-paced, high pressure environment
• Previous experience with TypeScript and Puppeteer is preferred
• Previous experience with web scraping is preferred

Stylopay is one of the few companies globally who offer a payment platform, pre- integrated with the payment ecosystem, as a service to businesses. They have global issuance capabilities through partnerships with Issuers in Europe/UK, South East Asia and Middle East, payment processors and KYB/KYC/Risk service providers. IBAN, Wallet and Pre-card card programs are live in geographies across Europe and Asia.
To augment our Operations, we require a resource with experience in generating reports from IT production environment, preferably in financial domain. She/he should have strong problem solving, analytical and communication skills (verbal and written). She/he should be an excellent team player, with ability to work in a global team and with deadlines.

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

• 1-3 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate the end users.
• Sound knowledge on Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver the customer requirements.
• Engage with Development team and manage the progress of cases.
• Should be able to cope up with high pressure work environment.
• Work model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player
• Preferred male applicants only

Job Description

We are looking for a user experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

Responsibilities

• Translate concepts into user flow, wireframes, mockups, and prototypes that lead to intuitive user experiences.
• Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Take a user-centred design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Ask smart questions, take risks and champion new ideas.

Requirements

• (3+ Yr.’s) three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in standard UX software such as Sketching, Design, Photoshop, Wireframing, User Research, Prototype, UX UI Designer,(Added Advantage OmniGraffle, Azure RP, In Vision, UX Pin, )etc
• Ability to understand detailed requirements and design complete user experiences that meet the product’s needs and vision.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centred design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.