Engineering Manager

Roles and Responsibilities : 

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Description :-

We are looking for a Business Growth Manager for a fintech start up by a renowned group.
- Contacting potential partners to establish rapport, arrange meetings and secure new partners. Initiate, structure, and negotiate high-impact strategic brand partnerships directly with Top E-commerce, OEM and Offline partners for various retail/financial products
- Planning and over-seeing new marketing initiatives with partners.
- Researching organizations and individuals to find new opportunities for business
- Finding and developing new market opportunity and improving sales.
- Managing a team of Growth RM's
- Attending conferences, meetings, and industry events.
- Develop quotations and proposals for various clients.
- Develop goals for the development team and business growth and ensuring they are met.
- Train personnel and helping team members develop their skills.

Requirements :-
- Graduate / Post Graduate degree in business, marketing, or related field.
- The ideal candidate will have prior experience in Business Development dealing with Fintech companies, Wealth Management Start-ups, Payment Aggregators and Payment Wallets, acquiring new partners, servicing and managing the account and arranging for meetings and negotiations on behalf of the company.
- Must be an organized multitasker, be able to handle diverse projects at once and meet tight deadlines.
- Start-up experience will be preferable.
- Strong communication skills and IT fluency.

Job Description: 

Machine Learning / AI Engineer (with 3+ years of experience)

We are seeking a highly skilled and passionate Machine Learning / AI Engineer to join our newly established data science practice area. In this role, you will primarily focus on working with Large Language Models (LLMs) and contribute to building generative AI applications. This position offers an exciting opportunity to shape the future of AI technology while charting an interesting career path within our organization.

Responsibilities:

1. Develop and implement machine learning models: Utilize your expertise in machine learning and artificial intelligence to design, develop, and deploy cutting-edge models, with a particular emphasis on Large Language Models (LLMs). Apply your knowledge to solve complex problems and optimize performance.

2. Building generative AI applications: Collaborate with cross-functional teams to conceptualize, design, and build innovative generative AI applications. Work on projects that push the boundaries of AI technology and deliver impactful solutions to real-world problems.

3. Data preprocessing and analysis: Collect, clean, and preprocess large volumes of data for training and evaluation purposes. Conduct exploratory data analysis to gain insights and identify patterns that can enhance the performance of AI models.

4. Model training and evaluation: Develop robust training pipelines for machine learning models, incorporating best practices in model selection, feature engineering, and hyperparameter tuning. Evaluate model performance using appropriate metrics and iterate on the models to improve accuracy and efficiency.

5. Research and stay up to date: Keep abreast of the latest advancements in machine learning, natural language processing, and generative AI. Stay informed about industry trends, emerging techniques, and open-source libraries, and apply relevant findings to enhance the team's capabilities.

6. Collaborate and communicate effectively: Work closely with a multidisciplinary team of data scientists, software engineers, and domain experts to drive AI initiatives. Clearly communicate complex technical concepts and findings to both technical and non-technical stakeholders.

7. Experimentation and prototyping: Explore novel ideas, experiment with new algorithms, and prototype innovative solutions. Foster a culture of innovation and contribute to the continuous improvement of AI methodologies and practices within the organization.

Requirements:

1. Education: Bachelor's or Master's degree in Computer Science, Data Science, or a related field. Relevant certifications in machine learning, deep learning, or AI are a plus.

2. Experience: A minimum of 3+ years of professional experience as a Machine Learning / AI Engineer, with a proven track record of developing and deploying machine learning models in real-world applications.

3. Strong programming skills: Proficiency in Python and experience with machine learning frameworks (e.g., TensorFlow, PyTorch) and libraries (e.g., scikit-learn, pandas). Experience with cloud platforms (e.g., AWS, Azure, GCP) for model deployment is preferred.

4. Deep-learning expertise: Strong understanding of deep learning architectures (e.g., convolutional neural networks, recurrent neural networks, transformers) and familiarity with Large Language Models (LLMs) such as GPT-3, GPT-4, or equivalent.

5. Natural Language Processing (NLP) knowledge: Familiarity with NLP techniques, including tokenization, word embeddings, named entity recognition, sentiment analysis, text classification, and language generation.

6. Data manipulation and preprocessing skills: Proficiency in data manipulation using SQL and experience with data preprocessing techniques (e.g., cleaning, normalization, feature engineering). Familiarity with big data tools (e.g., Spark) is a plus.

7. Problem-solving and analytical thinking: Strong analytical and problem-solving abilities, with a keen eye for detail. Demonstrated experience in translating complex business requirements into practical machine learning solutions.

8. Communication and collaboration: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse stakeholders

What you’ll be doing at Novo:

● Systems thinking
● Creating best practices, templates, and automation for build, test, integration and
deployment pipelines on multiple projects
● Designing and developing tools for easily creating and managing dev/test infrastructure
and services in AWS cloud
● Providing expertise and guidance on CI/CD, Github, and other development tools via
containerization
● Monitoring and support systems in Dev, UAT and production environments
● Building mock services and production-like data sources for use in development and
testing
● Managing Github integrations, feature flag systems, code coverage tools, and other
development & monitoring tools tools
● Participating in support rotations to help troubleshoot to infrastructure issues

● Creating and working with containers, as well as using container orchestration tools
(Kubernetes / Docker)
● AWS: S3, EKS, EC2, RDS, Route53, VPC etc.
● Fair understanding of Linux
● Good knowledge of CI/CD : Jenkins / CircleCI / Github Actions
● Basic level of monitoring
● Support for Deployment along with various Web Servers and Linux environments , both
backend and frontend.

Greetings from Lead Rat,

Website: https://leadrat.com/

Lead Rat (SaaS) is a Parental Product of GharOffice company that we are working on a CRM tool, it is a revolution in the real estate business, where real estate meets intelligence and helps you grow your business. Lead Rat helps you manage your leads and property listings along with the option of creating tasks and tracking them. It also provides features such as Lead Generation, Integration with various sources such as Magic Bricks, 99Acres, and Housing.com, and the option of matching leads and properties.

We are Hiring a Business Development Manager please find the details below.

Location: Pune  

Job Type: Work from Office & Full-time

Experience: 2year -5years

Job Requirements:

• Responsible for making outbound calls and regular follow-up on leads assigned.
•  Build a strong relationship/Trust with customers by Understanding the customer.
•  Process the Revenue generation by following Cold calling and follow-ups frequently.
•  Strong to give Demos/Presentations to the clients online and convert them to potential clients.
•  Strong enough to give revenue to the company and able to deliver results on time.
•  Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.
•  Requirements, Explain the product or service to potential customers and suggest the right products to the customers.
•  Handling customer queries and resolving the issues related to them.
•  He/she should have great communication and convincing skills and be able to reach targets.
•  He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.

Requirements and Skills:

• Experience in using CRM.
• B2B experience is a plus
• Target driven
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and communication skills.

We are now looking for,

Senior SW Developer – IoT Platform Development

to join the team of experts at the KONE Services & Solutions R&D. You will work together with other professionals to develop advanced KONE digital solutions that leverage the latest in cloud and connectivity technologies.

You are a cloud development expert who is passionate about designing and implementing solutions for our connectivity solutions. You are familiar with the software development patterns and can turn the architectural plans to concrete SW designs. You understand and appreciate the modern SW development practices. You work at your best when you are working with people, and you enjoy helping others.

You will work in a key role inside our Agile SW development team. Your closest colleagues will be other developers, test professionals and the PO of the team. You will be part of KONE Technology and Innovation unit’s IoT Tribe.

Main responsibilities include,

• Producing more efficient software designs for new features in our IoT platform tribe
• Developing clean and efficient code based on the specifications.
• Unit and Integration Testing for the developed code and integrate with code coverage tools.
• Verify and deploy programs and systems
• Recommend and execute improvement for the existing offerings from the IoT platform.
• Create technical documentation for reference and reporting.
• Participating in knowledge sharing and demos

To be successful in this role,

• Having a degree in Computer Science or equivalent with minimum 5+ years of relevant working experience.
• More than 3 years proven experience in developing high volume scalable cloud solutions utilizing platforms like Amazon AWS with IoT domain.
• Having hands on development experience with Java, Node JS and TypeScript.
• Experience working with MVC, WEB API, RESTful services with IoT domain

• Team player with capabilities to take the lead and develop own competencies around the core knowledge is a must.
• Understanding of React JS is an added advantage.

• Strong experience with Serverless Cloud Compute Services with AWS or Azure

• Experience in working with AWS platform and its core services like Lambda, CloudWatch, CloudFormation, CDK, SQS, S3 etc., or its equivalent Azure services
• Understanding of Serverless design, network security, cloud design patterns, high availability and secure systems.

• Hands on experience with both SQL and No-SQL databases.
• Experience on DevOps ways of working with good understanding on CI/CD

• The ideal candidate will have experience in development teams that work on business facing transactional systems.
• They will have demonstrated the ability to manage people, make architectural decisions, understand business
• processes to deliver the cleanest solutions.
• Share responsibility for implementing the firms accounting platforms. Partner with 3 rd parties (like Consulting Firms)
• and develop technical specifications.
• Share responsibility for availability, scalability, performance and capacity from development through production
• for a critical strategic build of the new accounting platform
• Reduce errors on deployments, improve reliability, and increase speed of implementation through automation
• Continuously refine and improve our toolset to improve our data and persistence layers

• 7+ years of experience in IT including some experience in architecture roles
• Experience building multi-tier, scalable, fault-tolerant web applications
• Experience with platform integrations and designing service APIs
• Extensive Service-Oriented Architecture patterns and design knowledge and familiarity with cloud based services
• Expertise with identity management, authentication and information security best practices
• Expertise in working with complex cross-domain applications in a global organization across multiple time zones
• Enjoys a fast paced, high-intensity and complex environment, troubleshooting time sensitive critical issues and working with people
• Extensive experience with multi-tier transactional architecture and design
• Extensive experience in enterprise software development in Java and web development stacks (Angular, NodeJS, HTML & CSS)
• Experience with Sybase, Cassandra
• Event / Stream processing technologies
• Experience using Agile methodologies – previous experience working from a backlog, sprints, retrospectives etc.
• Passionate about test driven, clean code, automatically tested and continuous deployment
• Excellent analytical and problem-solving skills
• Strong interpersonal skills with ability to present and convey ideas
• Strong attention to detail; action-oriented attitude, and willingness to roll up sleeves
• Curious to explore emerging technologies and learn new things
• Use metrics to drive decision making
• Undergraduate degree in Computer Science or similar discipline, Masters degree preferred
• Experience in the financial services industry is preferred