Engineering Manager

Role & Responsibilities

Responsible for ensuring that the architecture and design of the platform remains top-notch with respect to scalability, availability, reliability and maintainability

Act as a key technical contributor as well as a hands-on contributing member of the team.

Own end-to-end availability and performance of features, driving rapid product innovation while ensuring a reliable service.

Working closely with the various stakeholders like Program Managers, Product Managers, Reliability and Continuity Engineering(RCE) team, QE team to estimate and execute features/tasks independently.

Maintain and drive tech backlog execution for non-functional requirements of the platform required to keep the platform resilient

Assist in release planning and prioritization based on technical feasibility and engineering constraints

A zeal to continually find new ways to improve architecture, design and ensure timely delivery and high quality.

We are looking for candidates with:

• Skills: C++ experience with real-time analytics
• Experience: 5-10 years
• Domain: Manufacturing
• Requirement: 5 resources

Responsibilities:

• Contact potential customers via telephone to promote products or services.
• Utilize scripts to engage customers in conversation and persuade them to purchase our offerings.
• Understand customer needs and requirements to recommend the most suitable products or services.
• Provide accurate information about product features, pricing, and after-sales services.
• Keep detailed records of calls and customer interactions, including recording sales and lead information.
• Follow up with customers to ensure satisfaction, resolve any issues, and maintain strong customer relationships.
• Meet or exceed sales targets and performance goals on a weekly and monthly basis.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.
• Collaborate with the sales team to identify opportunities for cross-selling or upselling products.
• Handle objections and complaints professionally and escalate issues as needed to the appropriate department.
• Maintain confidentiality of customer information and adhere to company policies and procedures.
• Participate in training sessions and meetings to improve skills and knowledge.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Proven experience as a telecaller or similar sales/customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to effectively engage customers and build rapport over the phone.
• Strong persuasive and negotiation skills.
• Good listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and basic computer applications.
• Flexibility to work in shifts and adapt to changing priorities.
• Positive attitude and willingness to learn and grow in a dynamic environment.

• Experienced in defining & realizing end-to-end Technical Architecture for large scale enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Strong experience in OOAD and in applying Design patterns effectively
• At least 5 years of hands-on experience in Java/ JEE technologies like Struts/JSF, Spring, EJB, JMS Experience only on front-end technologies like Struts, JSP, Servlets, HTML will not be sufficient.
• Experience in performance testing and optimization of JEE systems on any of the following application servers - WebLogic, WebSphere and JBoss. Deep expertise in any one of the application servers is a must
• Strong experience in at least one RDBMS (Oracle, MS-SQL, MySQL).
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture, Workload modelling etc
• Excellent understanding of software development methodologies and architectures
• Experience in either of these areas is a definite add-on - Infrastructure sizing, Capacity planning, Performance modelling, Cloud Computing
• Working experience on Linux/Unix based OS systems is a must
• Working experience on any one of these open source technologies (LAMP stack, Node.js framework, ELK, Cassandra, MongoDB, Couch base NO-SQL databases).

• As a Senior Software Engineer you will work closely with the Tech Lead, and the rest of the engineering team to build and scale a data-driven platform. This role will act as a great springboard to accelerate career growth & transition into a Tech Lead level role.
• Your primary focus will be the development of server-side logic, building new services and APIs, developing core business logic, supporting the maintenance of current APIs, reviewing work, and improving the performance and reliability of our systems as we rapidly scale our product and organization.
• An effective Senior Software Engineer will be a self-motivated learner; a highly creative engineer having obsessive attention towards detail and thoroughness.

Must Haves

• You’ve been building web applications professionally for 5+ years
• You’re proficient in PHP 7, Laravel, and PostgreSQL
• You possess strong OOP and design pattern knowledge
• Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
• You write understandable, testable code with an eye towards maintainability and experienced with TDD (Test Driven Development)
• You’ve the ability to build RESTful APIs
• Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
• Well versed with the fundamentals of computer science and distributed systems

Nice-to-haves

• FrontEnd experience; have built applications in either: React, Vue, Angular, or Svelte
• Startup experience, preferably a tech startup
• Open Source contributor
• You have experience with other programming languages -- e.g. NodeJS, Python, Ruby, Go, C, etc.
• Passionate about/experienced with open source and developer tools
• You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience

Bonus

• Experience deploying applications; AWS, DigitalOcean, etc.
• Experience with leading a team of 3+ developers

Apply if

• You want to be a team member rather than an employee - cultural fit is the most important thing. Start-up life is a roller coaster and we want to make sure no matter how the day has gone we can still go out (virtually) for a pint at the end of it
• You take ownership
• You’ve an eye for detail
• You’re a problem solver, and a perpetual learner
• You possess a positive and solution-oriented mindset

• Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
• Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections - Proactively reaching out to borrowers who have missed payments
• Product - Escalating customer feedback and IT bugs to help improve our product
• Finance - Manage refunds, repayments, and other payment processes
• General - various administrative projects as needed

• 1-2 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

• You are required to take an online typing speed test through the link below
• Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
• On the left, select English, 1 minute, and Aesop's Fables.
• Click the green "Start Test" button.
• Please upload a screen shot of your typing test results as part of your cover letter.