Educational Counselor

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Title: Export Documentation Executive

Location: Surat, Gujarat

Experience: Minimum 2+ Years

Industry: Yarn Export & Building Materials

Job Responsibilities:

• Prepare and manage export documentation including Invoice, Packing List, BL, COO, Shipping Bill, LC documents etc.
• Coordinate with CHA, freight forwarders, shipping lines, and transporters
• Handle pre-shipment and post-shipment documentation
• Track shipments and ensure timely delivery to international clients
• Manage DGFT, EPCG, and other export compliance formalities
• Maintain export records and MIS reports
• Coordinate with production, accounts, and logistics teams
• Ensure compliance with international trade regulations
• Support buyer communication related to shipments and documents

Required Skills:

• Hands-on experience in export documentation (must)
• Exposure to yarn exports / textile exports and building material exports preferred
• Knowledge of INCOTERMS, LC, and international trade procedures
• Good command of MS Excel and documentation software
• Strong coordination and communication skills

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish- 88O 27 49 743

Roles & Responsibilities

This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.

We are looking for an experienced iOS engineer who is passionate about building modern, scalable applications for iOS and tvOS, and will take ownership of the full product feature cycle from design to delivery.

Your Team

The R&D group is building and delivering the enablement platform for the current and next generation of media experiences in the fields of personalization, content interaction, and social interaction, all of which are at the core of DAZN's value proposition.

Key parts of the workflow are ingestion, transcoding of various video and audio live/VOD assets, personalized processing, and distribution across the world to end-users, while allowing collaboration among users, all in real-time. This group is taking full responsibility for providing end-to-end social interaction functionalities on multiple platforms including web, smart TVs, iOS, Android, PlayStation, and Xbox. 

As our new Senior iOS Engineer, you’ll have the opportunity to:

• Designing and developing our cutting-edge products, delivered to millions of sports fans around the world.
• Be an essential part of a team working in a fast B2C paste product delivery pipeline.
• Work with the most talented individual on features that cross platforms, languages, and protocols to deliver social engagement to sports fans.
• Learn from the best in the field, and teach others.
• Own the full product feature cycle from being a part of the product brainstorming through all dev cycles and up to take the responsibility for the feature when rolled to production.

You’ll be set up for success if you have:

• B.Sc. in Computer Science or equivalent.
• At least 4 years of experience in Apple Swift/Obj-C development.
• Senior-level understanding of design patterns and architectures.
• A verse in 3rd party frameworks and solutions.
• Senior-level understanding of server-client fundamentals.
• Senior-level understanding of multithreading.
• Experience with UI Kit
• Experience with RxSwift development.
• Experience in writing unit tests.
• Strong analytical skills.
• Can-do attitude!

Even better if you have:

• Experience in writing automation tests.
• Continuous integration tools and practices.
• Familiarity with agile software development.
• Experienced with low-level systems in C/C++.
• Experienced with OpenGL, high-performance rendering, mobile device, digital AV, video and audio codecs, and media players.
• Experience with RxSwift development.
• Experienced with working on networking technology and approaches, e.g. client-server, peer-to-peer, writing network code using TCP/IP and UDP stacks and networking concepts.(routing, congestion, datagrams vs. streams)
• Experienced with RT web technologies: WebSockets, WebRTC.

We are seeking a dedicated and skilled Qualitative Research Professional with a minimum of 1-3 years of experience in market research. In this role, you will be responsible for assisting in the planning, execution, and analysis of qualitative research studies to provide valuable insights for our organization. If you are passionate about qualitative research and eager to contribute your expertise, we encourage you to apply. 

Note: should be Delhi or Noida Based, it will be on-site job 

Responsibilities: 

• Assist in the design and execution of qualitative research projects, including in-depth interviews, focus groups, and surveys, conducted globally. 
• Contribute to the development and refinement of research protocols, questionnaires, and discussion guides. 
• Participate in respondent recruitment efforts, ensuring diverse and representative samples. 
• Conduct interviews, assist in facilitating focus group discussions, and help with data collection. 
• Support the analysis and interpretation of qualitative data to extract meaningful insights. 
• Collaborate with senior researchers and cross-functional teams to integrate qualitative findings into decision-making processes. 
• Stay informed about industry trends and best practices in qualitative research. 
• Adhere to ethical research standards and data privacy compliance. 

Qualifications: 

• Bachelor's or Master's degree in a relevant field 
• Minimum of 1-3 years of experience in conducting qualitative research within a market research context. 
• Strong interpersonal and communication skills to assist in participant engagement. 
• Effective written and verbal communication skills. 
• Capacity to work effectively both independently and as part of a team. 
• Attention to detail and the ability to think analytically. 
• Understanding of research ethics and data protection regulations. 
• Basic knowledge of qualitative research methods, with a willingness to learn and grow in the field. 

Preferred Qualifications: 

• Previous experience working in a market research setting. 
• Experienced in execution of projects globally in all markets. 
• Covered all segments- B2C, B2B, Healthcare 
• Familiarity with quantitative research methods and survey design. 
• Proficiency in using survey and interview platforms. 
• Familiarity with data collection and transcription tools. 
• Contributions or involvement in previous qualitative research projects. 

This is a full-time on-site position that offers opportunities for professional development and career advancement. If you have a passion for qualitative research and wish to contribute to our organization's success, please apply with your resume detailing your relevant experience and qualifications. 

JOB SYNOPSIS

We are looking for an SEO - Executive / Sr. Executive to manage all search engine optimization and marketing activities.

You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase leads, traffic & rankings.

JOB RESPONSIBILITIES

• Performing ongoing keyword research including discovery and expansion of keyword opportunities
• Researching and implementing content recommendations for organic SEO success
• Track, report and analyze website analytics 
• Perform ongoing keyword discovery, expansion, and optimization
• Research and implement the latest search engine optimization recommendations and best practices
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking, and other factors to improve SEO positions for target keywords.
• Identify and fix technical SEO issues rapidly, including architecture, crawlability and indexability, broken links, etc.
• Will be responsible for achieving targets in terms of leads, ranking, and traffic on-page and off-page activities.

JOB REQUIREMENTS

• 2-5 years of experience as an SEO Strategist or similar role
• Proven SEO experience
• In-depth experience with website analytics tools (e.g, Google Analytics, Google Webmaster, Ahref, SE Ranking, etc)
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO 
• Develop and implement an SEO strategy that reflects the business needs and drives strong traffic increase
• Ability to analyze and show the competitive keyword ranking on major search engines like Google, Yahoo, and Bing.
• Strong organizational, time management, and analytical skills
• Team player
• Experience with Social media is a plus
• Excellent Written Skills

• The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action.
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Develop company A/B testing framework and test model quality.
• Develop processes and tools to monitor and analyze model performance and data accuracy.

• Experience using statistical languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
• Experience working with and creating data architectures.
• Looking for someone with 3-7 years of experience manipulating data sets and building statistical models
• Has a Bachelor's, Master's in Computer Science or another quantitative field
• Knowledge and experience in statistical and data mining techniques :
• GLM/Regression, Random Forest, Boosting, Trees, text mining,social network analysis, etc.
• Experience querying databases and using statistical computer languages :R, Python, SQL, etc.
• Experience creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees,neural networks, etc.
• Experience with distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, Gurobi, MySQL, etc.
• Experience visualizing/presenting data for stakeholders using: Periscope, Business Objects, D3, ggplot, etc.

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

Do you speak about designs and creativity? We can offer you an exciting role where you can use this passion to design User Interface/User Experience for enterprise applications. We believe that having the right team is intrinsic to getting the best outcomes possible and this is why we are looking for the Application (UI/UX) Designer to join us.

Responsibilities:-

• Portfolio which showcases your UI/UX knowledge as per industry standards.
• Knowledge of responsive web-based application designs for desktops, tablets and mobiles screens.
• Knowledge of preparing wireframes and prototypes for applications. The design should be validated with actual client requirements and expectations.
• Should have a good hold in Adobe Design Suite focusing on Adobe XD, Photoshop, and Illustrator.
• Knowledge of creating and maintaining Design Systems.
• Knowledge of material & ios design standard.
• Proficiency with UX design process, Lean UX methodologies will make valuable contributions
• Ability to build strong relationships with technical teams. The technical team will configure the applications in different frameworks ex. React.js, Angular etc...
• Positive, can-do attitude in the face of complication, adversity, tight deadlines and fluctuating workload.

Desired Candidate Profile:-

• Minimum 2 years of IT experience in professional enterprise application user interface designs.
• Should have experience designing responsive user interface for desktops, tablets and mobiles web-based enterprise applications.
• Must have experience in design solutions by understanding the client’s requirements.
• Must have experience in designing user-centric, easy to use, simple, intuitive, consistent user interface for applications.
• Experience of building user-centric design in an agile environment with proven experience in rapid, iterative low and high fidelity prototyping/wireframing.
• Excellent communication skills in English language is a must. 
• Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
• Good communication and interpersonal skills

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

Day Shift/Flexible working hours

Monday to Friday