Performance Marketing Manager

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

Key Tasks & Accountability:

• Collaborate with development teams and product managers to create innovative software solutions.
• Able to develop entire architecture, responsive design, user interaction, and user experience.
• The ability to use databases, proxies, APIs, version control systems, and third-party applications.
• Keep track of new development-related tools, frameworks, methods, and architectures.
• The developer is in charge of creating APIs depending on the architecture of the production application.
• Keeping up with the latest advancements in programming languages and server apps.

Skills:

• Comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries.
• Knowledge of React, Redux and API Integration.
• Experience with backend technology like NodeJs, Microservices, MVC Framework and Data Base connection.
• Knowledge on SQL/NoSQL such as MySql, mongoDB.
• Knowledge of cloud such as AWS.
• Team player with a knack for visual design and utility.

Job Description

Position Summary:

We are looking for a Mobile application developer responsible for the development and maintenance of applications aimed towards iOS, including mobile phones and tablets. Your primary focus will be the development of such applications and their integration with other services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. You will be responsible for the product development with quality and by following the engineering practices. The candidate should be a team player who should be able to code, do the peer code review, defect fixes wherever needed on the existing product.

Responsibilities:

 Design and build applications for iOS

 Ensure the performance, quality, and responsiveness of applications

 Collaborate with a team to define, design, and ship new features

 Innovative thinking for problems solutions. Solid implementation

 Identify and correct bottlenecks and fix bugs

 Achieving Code, module delivery dates within time

 Help maintain code quality, organization, automatization, and documentation

 Uses Agile Scrum Methodology for software development

 Develops unit tests for all new code

 Has all code changes peer reviewed and must peer review code when required

 Provides input for documentation of new or existing programs

 Well versed with usage of debugging tools to analyze and solve complex problems independently

 Diagnose and resolve complex level issues of application

 Participate in interactions with all levels of personnel with different teams Skills:

 Proficient in all versions of Swift, with a good knowledge of its ecosystems

 Solid understanding of object-oriented programming

 Experience in App Store distribution process and Enterprise distribution of Apple

 Good knowledge of performance limits and characteristics

 Knowledge of memory management and multi-threading, background thread handling and iOS file systems

 Knowledge of private framework in swift and objective C languages

 Experience with embedded databases and other system datastores

 Experience of automated testing platforms and unit tests for Mobile applications

 Familiarity with RESTful APIs to connect to back-end services

 Good sense of UI design and a user-oriented focus  Knack for benchmarking and optimization  Proficient understanding of code versioning tools e.g. Git

 Hands on experience in using Jenkins

 Familiarity with continuous integration

 Good Knowledge in design patterns

 Excellent interpersonal and written communication skills in English

 Good time management skills

 Certification of iOS development, swift language will be value added  Experience with Cocoa APIs on iOS and Apple frameworks AR, ML and swift UI is good to have

 2-4 years of work experience in Mobile application development.

Pay/compensation: Benefits: Health Insurance (including for Parents); Personal Accident Cover.

JOB SYNOPSIS

We are looking for an SMO - Manager to manage all Social Media Marketing activities. You will be responsible for managing all SMO activities on all Social Channels to increase leads, traffic & brand awareness.

JOB RESPONSIBILITIES

• Responsible for the successful management of digital strategy.
• Developing and implementing strategies for companies’ social media sites focusing on Facebook, Twitter, Instagram, LinkedIn, YouTube etc.
• Knowing what type of content works best on what platform, optimizing content accordingly.
• Create engaging and professional visuals/ content optimized for the platform used and intended audience.
• Blogging, creating social media profiles, and managing regular posts.
• Gain followers, and create a positive image for the company.
• Stay abreast with upcoming social media trends and tools- including attending networking and educational events, reading blogs, and listening to podcasts.
• Analyze and report social media actions and campaigns on a monthly basis for new opportunities.
• Manage and facilitate social media communities by responding to social media posts and developing discussions.
• Perform research on current benchmark trends and audience preferences.
• Monitor trends, activities of main competitors on social media.
• Understanding of Google Analytics or any tool & review their Promotion /performance, bounce rate etc.
• Any Automation Tool Experience [ like Hootsuite]
• Group promotion on various social media channels

JOB REQUIREMENTS

• 2-5 years of experience as a social strategist or similar role
• Up-to-date with the latest trends and best practices in SMO
• Developing and implementing social media strategies for the websites
• Managing profiles and pages on social networking sites including Facebook, Twitter, LinkedIn and other community sites.
• Posting content on relevant blogs/forums and seeding content into social applications as and when needed.
• Monitoring and reporting usage statistics and other relevant data.
• Keeping a check on the emerging trends and industry standards in social media.
• Conducting research and recommending new social media platforms and opportunities.
• Increasing the number of fans, followers on social media networks.
• Website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools
• Excellent Written Skills
• Can Create Videos/ GIF / Social media Captions to understand key challenges faced by Client
• Strong organizational, time management, and analytical skills
• Team player

We are looking to hire a talented and experienced Video Editor to join our Digital marketing agency. As a video editor, you will be responsible for assembling recorded film and video footage, applying artistic editing techniques and creating finished, broadcast-worthy projects that accurately reflect the vision of the production director. To ensure success as a video editor, you should have expert knowledge of modern video editing techniques, be able to visualize directorial concepts and work according to a strict time schedule. Ultimately, a top-notch video editor can perfectly translate a director's idea into a beautifully crafted film or video piece, worthy of broadcasting.

What you need to have: