Business Development Manager

JOB DETAILS:

Job Role: Assistant Manager / Manager - Retention Marketing

Industry: FMCG

Function: Marketing

Working Day: 5

Work Mode: ONSITE

Salary: Best in Industry

Experience: 3-6 years

Location: Gurgaon

Required Skills: Email Marketing, Retention Marketing

Criteria:

1.The candidate must be currently working in or have previously worked with a D2C startup only

2. The candidate must have 3–6 years of experience only in retention, lifecycle, or CRM marketing.

3. The candidate must have hands-on experience executing CRM campaigns across Email, WhatsApp, SMS, and Push Notifications.

4. The candidate must have built and optimized customer journeys, cohorts, and segmentation within a CRM or marketing automation platform.

5. The candidate must be available for a face-to-face (in-person) interview.

6. The candidate must be currently based in Delhi/NCR only.

7. Only Female candidates are applicable for this role. 

Description

Role Overview: -

We are looking for a Retention Marketing professional who will own the customer lifecycle post-acquisition. The role focuses on improving repeat purchase rate, customer lifetime value (LTV), and reducing churn through data-driven retention strategies across multiple owned channels.

Key Responsibilities: -

• Own end-to-end retention and lifecycle marketing for D2C / e-commerce customers
• Design and execute email, WhatsApp, SMS, push notification campaigns
• Build and optimize customer journeys, cohorts, and segmentation
• Improve repeat rate, LTV, frequency, and retention KPIs
• Plan and execute loyalty programs, referrals, and win-back campaigns
• Collaborate with performance, product, and tech teams for funnel optimization
• Analyze customer behavior and run A/B tests for messaging, offers, and timing
• Own CRM dashboards and reporting on retention metrics

• Strong B2B Tech / SaaS Sales Profile, with a focus on Global Large Enterprises
• Mandatory (Experience 1): Must have minimum 8+ YOE in B2B Tech Sales for complex ERP Tech, B2B SaaS, or Tech Product Sales.
• Mandatory (Experience 2) : Must have 2+ YOE in B2B SaaS Sales.
• Mandatory (Experience 3): Must have minimum 2+ YOE in dealing with Direct Sales to Large Enterprise accounts in US Market.
• Mandatory (Experience 4): Must have handled deal / ticket size of average 70K+ USD and 750K+ USD of Annual Target.
• Mandatory (Experience 5): Must have experience with long sales cycles (3 to 6-months) for complex ERP solutions, consultative selling, and working with CXO-level stakeholders
• Mandatory (Experience 6): Must have seen strong career growth/promotions in last 5 years, and should be a Senior Manager or above in the current role
• Mandatory (Compensation): Current total compensation (Fixed + Variable) must be ₹60 LPA or above.

Preferred

• Preferred (Experience): Some managing/mentoring experience is a plus.
• Preferred (Education) - MBA from Tier-1 Colleges

Preferred Companies

Target Companies (1) - 6sense, Anaplan, Airtable, Avalara, Browserstack, Chargebee, Datatrain, Drivetrain, Druva, Freshworks, Gusto, Hackerrank, Highradius, HubSpot, Intercom, Kissflow, Moengage, Mosaic Tech, Ordway, Outplay, Paperflite, Planful, QuickBooks, Ramp, Revenuehero, Rippling, Rocketium

Target Companies (2) - Sezzle, Slack, Spendesk, Sprinto, Stripe, SuperOps, Survey Sparrow, Vanta, Whatfix, Xero, Zeda.io, Zoho, zycus, Darwinbox, Entropik, Everstage, Facilio, Growfin, Growfin.ai, Haptik, Interviewbit, Lead Squared, Leadle, Prezent, Recko, Recruiterflow, SentientGeeks, Spendflo, Squadstack, Vertice, Zenoti

Job Description

Technical lead who will be responsible for development, managing team(s), monitoring the tasks / sprint. They will also work with BA Persons to gather the new requirements and change request. They will help solve application issues and helping developers when they are stuck.

Responsibilities

·       Design and develop application based on the architecture provided by the solution architects.

·       Help team members and co developers to achieve their tasks.

·       Maintain / monitor the new work items and support issues and have to assign it to the respective developers.

·       Communicate with BA persons and Solution architects for the new requirements and change requests.

·       Resolve any support tickets with the help of your team within service timelines.

·       Manage sprint to achieve the targets.

Technical Skills

·       Microsoft .NET MVC

·       .NET Core 3.1 or greater

·       C#

·       Web API

·       Async Programming, Threading, and tasks

·       Test Driven Development 

·       Strong expert in SQL (Table Design, Programing, Optimization)

·       Azure Functions

·       Azure Storage

·       MongoDB, NoSQL

Qualifications/Skills Desired:

·       Any Bachelor’s degree relevant to Computer Science. MBA or equivalent is a plus

·       Minimum of 8-10 years IT experience and managing a team(s) out of which 4-5 years should be as a technical/team lead.

·       Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required

·       Must have excellent organizational and time management skills with strong attention to detail

·       Confidentiality with privacy-sensitive customer and employee documents

·       Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality

·       Previous experience of customer interactions

What you need to have:

Job Description:

Proven experience with Hyperion Planning version 11.X version or EPM Cloud

Extensive experience in developing and maintaining Hyperion Planning and Essbase applications

Strong understanding of ASO and BSO cube development

Independently handle metadata build and security

Expert level knowledge in writing business rules

Knowledge of writing basic SQLs

Experience with SmartView, web forms, financial reports, MDX queries and MXL scripting

Oracle Relational Database experience and FDMEE experience is a plus

Deep functional and technical knowledge of financial systems and business processes, especially around planning, budgeting, forecasting

Apply structure knowledge to solve problems, break down issues and identify solutions.

Strong oral and written communication skills are essential for this role

The ability to work independently and be proactive

Knowledge of integration between external systems

Analytical and assessment skills essential

Proven experience in providing system support and direct contact with users to solve issues with business applications.

Candidate profile:

• The resource should be with Hyperion planning background.
• He should be ablet to understand the existing planning business rules with the help of Sutherland team.
• He should be able to independently develop/modify the Business rules. Sutherland team will provide the required design for the change requests.
• The resource is responsible for development, testing and production deployment and support after deployment.

Position Summary


Clarista.io turns current enterprise data silos into a ‘Live Data Network’, easy to use, always available, with flexibility to create any analytics. Clarista is designed for both business and technical users, hence the user interface plays a pivotal role in ensuring performance with large datasets and a superior user experience.

What You'll Do


You will be part of Clarista’s UI engineering team. You will work in our cloud native environment and perform following activities to support core product development and client specific projects:

• You will build & support responsive web user interfaces by using ReactJS
• You will ensure usability of the interfaces and workflows for end users
• You will integrate user interfaces with data and other interfaces through APIs
• You will collaborate with cloud and data engineering teams to enable end-to-end functionality
• You will partner with other team members in understanding the functional / non-functional business requirements, and translate them into software development tasks
• You will follow the software development best practices in ensuring that the code architecture and quality of code written by you is of high standard, as expected from an enterprise software
• You will be a proactive contributor to team and project discussions

 Who you are


• Strong education track record 
• Bachelors or an advanced degree in Computer Science or a related engineering discipline from Indian Institute of Technology or equivalent premium institute.
• 2-3 years of experience in UI Development using ReactJS
• An ideal candidate will be responsible to produce high-quality solutions; bringing a deep understanding of modern HTML, JavaScript, and CSS, and the software development life cycle and a strong ability to execute and implement standard software architecture patterns.
• Expert knowledge of JavaScript to design optimized and modular components that will be used across platforms.
• Proficient with ReactJS, Redux, Service Workers, Optimized coding practices, Progressive Web Apps (PWA), Context API, System design, Web concepts, Server-Side Rendering (SSR), lazy loading.
• Should have experience working with any of the chart’s library like charts.js, Highcharts.js, etc.
• Should know how to write modular and optimized code.
• Should have good knowledge around error handling.
• Fair understanding of responsive design and cross-browser compatibility issues.
• Experience versioning control systems such as GIT
• Strong problem solving and communication skills.
• Self-starter, continuous learner.

Good to have some exposure to

• Start-up experience is highly preferred
• Exposure to micro front ends.
• Agile software development methodologies.
• Working in multi-functional, multi-location teams

What You'll Love About Us – Do ask us about these!

• Be an integral part of the founding team. You will work directly with the founder
• Work Life Balance. You can't do a good job if your job is all you do!
• Prepare for the Future. Academy – we are all learners; we are all teachers!
• Diversity & Inclusion. HeForShe!
• Internal Mobility. Grow with us!
• Business knowledge of multiple sectors

•  Expertise in implementing and managing Devops CI/CD pipeline. ( either using Jenkins or Azure DevOps ) 
• At least one AWS or Azure Certification
• Terraform Scripting
•  Hands-on experience with git and source code management and release management.
• Experience in DevOps automation tools. And Very well versed with DevOps principles and the Agile Frameworks.
• Working knowledge of scripting using shell, Python, Gradle, Yaml, Ansible or puppet or chef.
• Working knowledge of build systems for various technologies like npm, maven etc. 
• Experience and good understanding in any of Cloud platforms like AWS, Azure or Google cloud.
• Hands on Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues. Experience with working with ticketing tools (Jira & Service now)
• A programming language like Java, Go , NodeJS is a nice to have.

• Work Permit for United Kingdom ( tier 2 visa ) total duration of visa will be 5 years ( first 2 years and then 3 year extension) 
• At the end of the 5 years you will be eligible for British Citizenship by applying for Indefinite leave to remain in the UK
• Learn new technologies - We won’t ever expect you to do the same thing day in day out; we want to
• give you the chance to explore the latest techniques to solve challenging technical problems and help
• you become the best developer you can be.
• Join a growing agile team that are consistently delivering.
• Technical Development Program

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com