Insurance Team Lead

JOB DESCRIPTION

Senior Product Manager (Technical)

Real-time AI Platform  ·  Enterprise B2B  ·  Multi-Vertical

Company: ableCredit

Location: Bangalore

Reports to: CEO / Co-founder

Team: Engineering, AI/ML, Enterprise Customer Success

Stage: Post-PMF, Pre-Scale

About ableCredit

ableCredit is a GenAI infrastructure company built for enterprises where human conversations drive high-stakes decisions. Our real-time AI co-pilot platform listens to live conversations, guides front-line agents through structured workflows, and captures everything into compliant, structured outputs — automatically.

Why This Role Exists -

This role exists to solve three specific problems:

• Shipping cadence: We build good things but ship unpredictably. We need someone who can install a culture of weekly releases, clear ownership, demo days, and “what shipped this week” accountability.
• AI leverage: We need someone who sees these opportunities instinctively: POC onboarding, SOP configuration, customer telemetry analysis.
• Alignment: The person in this role becomes the connective tissue between Business, engineering, and management - translating customer urgency into engineering priorities without losing either side’s trust.

What You’ll Own

Product Execution & Shipping Culture

• Own the product roadmap for the core ableCredit platform across BFSI, insurance, healthcare, and BPO verticals.
• Install and run a predictable shipping rhythm: sprint planning, release cadence, demo days, weekly “what shipped” updates to the company.
• Own the prioritisation framework: what gets built, what gets deferred, and why. Communicate tradeoffs clearly to engineering, sales, and leadership.

Technical Product Leadership

• Work directly with the engineering and AI teams on architecture decisions, latency tradeoffs, model selection, and evaluation frameworks for AI features.
• Review telemetry dashboards, debug production issues alongside engineers, and read API documentation when integrating with client systems.
• Make platform vs. vertical-specific tradeoffs: know when a feature request genuinely needs custom work and when it’s a configuration problem.

AI as Internal Leverage

• Identify internal workflows that should be automated or agent-powered: POC onboarding, SOP configuration, customer health monitoring, QA of conversation outputs.
• Stay current on AI capabilities (agentic frameworks, evaluation methods, prompt engineering at scale) and translate them into practical product decisions.

Enterprise Customer & Cross-Functional Alignment

• Be the single point of truth between what customers need, what sales has promised, and what engineering is building.
• Join customer calls and on-site visits. Understand the reality of a credit officer in Coimbatore or a branch executive in Nagpur using the product in the field.
• Build a visible, credible roadmap that sales can sell from and customers can plan around .

What We’re Looking For

Non-Negotiables

• 5–8+ years in product management, with at least 2 years shipping AI-powered or data-heavy products to enterprise B2B customers.
• Technical fluency: You’ve written production code at some point in your career. Today, you can read a Grafana dashboard and spot a latency spike, review a PR for product correctness, navigate API docs independently, and check telemetry without filing a ticket. Engineers see you as a technical peer, not a business translator.
• AI product judgment: You understand the difference between AI-as-product and AI-as-infrastructure. You’ve made decisions about model selection, prompt engineering, evaluation frameworks, and graceful degradation in production. Bonus: you’ve built or shipped agentic workflows.
• Shipping culture builder: You’ve joined a team that was building good things but shipping unpredictably, and you changed that. You can describe exactly what you did in the first 90 days.

Strong Preferences

• Multi-vertical or horizontal platform experience: You’ve worked on a product that serves multiple industries and have dealt with “build once, configure many” vs. “this vertical needs something custom” tensions.
• India enterprise context: Comfort with BFSI, regulated industries, or India-specific enterprise sales cycles. You understand that deploying in Tier-2/3 India is a different operating environment than a Valley SaaS playbook.
• Internal AI adoption: Evidence of using AI, automation, or agentic tools to improve your own team’s velocity — not just building AI products for customers.

Nice-to-Haves

• Experience with real-time systems: audio/video streaming, low-latency pipelines, multilingual NLP.
• Startup experience at a comparable stage (post-PMF, pre-scale, 20–80 people).
• Familiarity with Indian language tech, voice AI, or field-force enablement products.

Why Join ableCredit Now

• The AI is real. This isn’t a company that slapped “AI-powered” on a dashboard. Real-time transcription, multilingual voice models, agentic workflows - in production, at scale, in one of the hardest operating environments on earth.
• The expansion is genuinely exciting: four new verticals, a new global product, and 7x revenue growth targeted in a single year.
• You’ll work directly with the founding team, strong engineers, and demanding customers who actually want the product to succeed.

Compensation & Logistics

• Competitive salary + meaningful equity (early-stage, pre-Series A).
• Location:Bangalore, in-office, with occasional travel to customer sites.
• This is a leadership hire. You’ll have a seat at the table on company strategy, not just product decisions.

Responsibilities:

• Building multi-platform applications for Android and iOS using the Flutter development framework of Google.
• Collaborating with other developers to create, deploy, and maintain Flutter-based applications for different platforms.
• Performing app profiling and improving performance.
• Writing and reviewing multi-application codes
• Testing products to remove bugs and any malfunctioning aspects
• Ensuring consistency between the delivered product features and the requirements/criteria of the business.
• Developing new features, maintaining code, and fixing/debugging issues.
• Managing a team of Flutter Developers

Requirements:

• Good understanding of Flutter and Dart.
• Good Knowledge of Java, Kotlin or Swift.
• Ability to write readable code, create extensive documentation for existing code, and refactor the previously written code into readable state
• Good understanding of code versioning tools such as Git etc.
• Willingness to learn about new technologies and trends in mobile.
• Experience with third-party libraries and APIs
• Familiarity with cloud message APIs and push notifications.
• Working knowledge of Reactive programming is a plus.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Bachelor’s degree in Computer Science or related field, or equivalent professional experience.
• Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment.
• Confident, detail-oriented, and highly motivated to contribute to the growth of the organization as part of a high-performing team.
• Ability to work under pressure and adhere to tight deadlines.
• 1.5-3 years of relevant software development experience.
• Strong communication skills.

Hiring PHP Developer

Job description

Should have proven work experience of 1-2 years as a PHP - Laravel based development in a competitive environment

Proficient in developing applications based on Laravel 5 or greater

Proficient in handling MySQL database. (Experience in PostgreSQL is a plus)

Experience in other PHP Frameworks like Yii, Zend , Cake PHP, CodeIgniter are added advantage

Experience in analyzing & modifying existing open source / plugin code & extensions jQuery, XML, JavaScript, HTML, CSS, AJAX

Experience in SOAP, REST and web services

Roles & Responsibilities:

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

• Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
• Set up and launch count inquiries with complex segmentation.

• Communicate status and query results to the internal Data Axle clients
• Fulfill list order rentals.
• Communicate and coordinate with Client Service team for audit documentation and billing.
• Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.

• Technical understanding and thorough attention to the detail of fulfilment processing requirements.
• Problem solving and logical thinking skills.
• Attention to detail and excellent follow through.
• Ability to learn and adapt to changing technologies.
• Ability to work independently or as part of a team.
• Generate reports as requested.

Qualifications:

• Graduation degree or equivalent.
• 1 to 3 years of direct marketing experience.
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Excellent customer service and communication skills.
• Knowledge of MS Office and Internet technologies.
• Demonstrated skills in problem resolution.

Simform is a fast-growing software services company mainly serving and having a presence in North America. Simform has built a solid work culture that is focused on learning, growth, and work-life balance. Simform is well-known for its very good work culture and loved by employees.

Please read more about the company and work culture here : https://www.simform.com/careers/

Job Description :

Summary : Major focus will be the development of server-side logic to ensure high performance and responsiveness to requests received from front-end. Deployment on the production server.

Responsibilities :

- Understanding the project requirement and coding the programs efficiently to meet the client's requirements to the closest proximity.

- Optimise output to run smoothly on multiple delivery platforms.

- Design and implement low-latency, high-availability, and performant applications.

- Integration of user interface elements developed by front-end developers with server-side logic.

- Integration of multiple data sources and databases into one system.

- Integration of data storage and third-party library/package into the application.

- Create or integrate any such thing manually if not available on standard package list.

- Create the best fitted and scalable database schema for particular business logic.

- Should be hands-on in reading large volumes of data from the database, or over HTTP(S)/WebSockets.

- Ensure programs and applications are bug-free and run smoothly.

Skills And Qualifications :

- Familiarity with Python web stacks and In-depth knowledge of different frameworks (Django, Flask, etc.)

- Understanding different types of Object Relational Mappers.

- Ability to work on multiple API integrations, and write modular reusable code.

- Understanding of the threading limitations of Python, and multi-process architecture

- Good knowledge of a server-side templating language.

- Basic understanding of front-end frameworks such as Angular, ReactJs, VueJs and technologies such as JavaScript, HTML5, and CSS3

- Knowledge of user authentication and authorisation between multiple systems, servers, and environments

- Understanding of fundamental design principles behind a scalable application

- Familiarity with object event-driven programming in Python

- Strong unit test and debugging skills

- Proficient understanding of code versioning tools, such as Git, Mercurial or SVN.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

• Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned