District Sales Manager

EXCITED ABOUT YOUR TASKS?

• Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
• Act as the single point of contact for client communication related to service delivery performance and improvements.
• Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
• Drive continual service improvement initiatives and process optimizations.
• Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
• Ensure smooth onboarding and transition of new projects and services.
• Conduct regular service reviews with internal stakeholders and clients.
• Handle escalations effectively and ensure timely resolution.
• Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
• Prepare and present reports on service performance, risk mitigation, and improvements.
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WHAT WILL YOU NEED TO SUCCEED?

• MBA in Marketing/management or a related field. 
• Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
• Excellent problem-solving, stakeholder management, and communication skills.
• Experience managing service teams and delivering services across various technologies or domains.
• Ability to manage multiple projects and clients simultaneously.
• Proven track record of improving client satisfaction and operational efficiency.
•  Familiarity with CRM tools and customer success platforms is a plus.
• Ability to think critically and address client concerns efficiently.

Treflo is looking for an Engineering Lead to join our Product Development team and work on the financial revolution triggered by the dawn of Cryptocurrencies and Smart contracts along with us. As Engineering Lead, you will be leading the Tech teams focused on Building Web 3 products along with the Product Team to ensure smooth execution of Specifications, provide engineering and product development inputs, oversee the company's technical team, analyze briefs, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals. We see successful Leadership as always expanding their industry knowledge and ability to quickly identify problems, understand accountability, and trustworthiness, and be able to build lasting relationships with their teams.

Responsibilities

Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. Up to date with industry news and emerging best practices and technologies. Working closely in collaboration with the business, product, and design teams. Provide guidance on best implementation. Product Oriented Thinking - should come up with ideas to improve our product continuously and marshal resources at hand.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field. Minimum 4+ years of proven experience in deploying and maintaining Products. Minimum 1+ years of experience building and managing teams. Experience in Web3 stack with a clear understanding of concepts like decentralization, EVM, and cross-chains. Experience with Blockchain development - Smart Contracts, Solidity, Move, Haskell or WASM, etc. Expertise in frontend and backend tech stack - Node JS, Express, Typescript, Solidity, Smart Contracts, ReactJS, Android, Blockchains, Data structures, and Algorithms. Expertise in Databases like MongoDB & MySQL. Experience with solutions like Digital Ocean, Kubernetes, AWS, Docker, etc. Strong leadership, team building, hiring, and organizational abilities.

Desired Skills and Experience Blockchain,JavaScript,Node.js,React.js

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.

Job Responsibilities:

• Monitoring system performance and identifying problems that arise.
• Install and maintain the performance of database servers.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Install, tune, implement and upgrade DBMS installations
• Write and deploy MYSQL patches
• Upgrade and improve application schema and data upgrades
• Manage database access.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Diagnose and troubleshoot database errors.
• Recommend and implement emerging database technologies.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.

Skills Required:

• A minimum of 3 years' experience as a database administrator.
• Strong and Proficiency in data manipulation languages, including MS SQL,
• Advanced knowledge of database security, backup and recovery, and performance monitoring standards
• Understanding of relational and dimensional data modelling
• Strong mathematical and statistical knowledge
• Excellent written and verbal communication skills
• Impeccable attention to detail

• Crafting the performance marketing strategy for the company and managing the overall online marketing calendar around the same
• Managing all online properties of the brand
• Measuring ROI and a set of other KPIs, based on in-depth analysis of standard digital metrics
• Liaising with multiple agencies, as well as internal offline and traditional marketing teams to devise and execute innovative marketing campaigns throughout the year
  
  

• 5+ years experience in Digital Marketing with experience in Digital Advertising, Website Management, Lead Generation, and/or Lifecycle Marketing
• Experience with problem-solving and analytical skills including conducting qualitative and quantitative research, analyzing data, data visualization, developing hypotheses, synthesizing insights & recommendations
• Experience with digital and web analytics and data tracking tools (e. g., Google Analytics, ) and SQL
• Website management and technology experience including CMS, HTML, CSS, and Javascript
• Experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
• Experience using various Facebook Interfaces: Ads Manager, Power Editor, Business Manager, Page Insights
• Experience with ad serving tools and DSPs (e. g., DoubleClick, Adobe Advertising Cloud)
• Experience working both strategically as well as in an executional capacity to build and deploy the campaign
• Experience presenting ideas to several stakeholders at once
• Experience collaborating and coordinating with internal and external cross-functional teams
• Experience with digital marketing and digital measurement latest trends and best practices

We are Actively Looking for Business Presentation Designer: -

Who are we looking for:​

- We are looking for a designer with 3+ years of experience who's not married to their cubicle and can effortlessly convert complex concepts into elegantly simple presentations​.

- You should be able to translate business and marketing objectives into visual stories that are compelling, exciting, and coherent.​

- You should have a knack for design, attention to detail, and ninja-level expertise with design fundamentals, including composition, typography, color, iconography, and data visualization.​

- Along with in-depth knowledge of PowerPoint, Word, Keynote, and familiarity with Adobe Creative Suite, you should also have strong data visualization skills. ​

- Collaboration with other designers, copywriters, internal partners, and clients should come naturally to you.​

- An open-minded person who loves to set new benchmarks is desirable. ​Also, should be respectful of deadlines and willing to add value wherever required.