Director Of Engineering

1. Answering Sales / Enquiry calls
2. Managing a team of customer service personnel
3. Coordinating with the team for various enquiries.
4. Answer phone calls or emails from customers to provide quick resolution of issues
5. Provide more direct customer support
6. Identify a solution to the customer's query or direct them to another department that can provide assistance.
7. Managing escalations requires significant customer service skills and diplomacy to ensure that the customer is satisfied.
8. Conduct periodic reviews and evaluations of team members.
9. Prepare proper report for daily queries attained and queries resolved / escalated queries.

We are looking "SAP UI5/FIORI Consultant" for Reputed Client @ Chennai Permanent Role.

Experience: 5-8 Yrs

• Good knowledge on MVC frame work 

• Experience in ABAP

• Good in understanding CRUD methods 

• Experience in FIORI design patterns & UI theme designer 

• Experience with SAP Web IDE & BAS

• Experience In FIORI Launch pad config

• Experience in working with SAP UI5/Javascript/HTML/Jquery)

• Experience in Layout designing 

• Building complex UI’s with UI5. Good at filters/Associations/Navigations & batch call concepts

• Smart controls/Smart filters

• Deployment process 

• Experience in cloud connectors

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

1. Answering phones and explaining the services offered by the company.

2. Contacting existing clients as well as prospective clients.

3. Obtaining client information and other relevant data.

4. Asking questions to the client and understanding their specifications.

5. Resolving queries and issues related to the services.

6. Making recordings of all the sales phone calls and sales deals.

7. Maintaining the database of customers on a regular basis.

8. Suggest solutions based on customers’ needs and requirements.

Job description:- 

• Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

Nucleus Software:
.Net / C#/  Cobol- Targo

Job Description

1)Ability to function well in teams.
2) Active participation in problem solving and decision making.
3) Build good relationship with customers.
4) Carry out the required technical and user documentation.
5) Cooperate with team members for achieving team goals and objectives.
6) Effectively contribute in code walk-throughs and review sessions.
7) Ensure customer expectations are understood and met in all respects.
8) Ensure quality of implementation and scheduled deliverables.
9) Evaluate alternative design options and coming up with optimised database and system designs.
10) Good Communication and Inter-Personal Skills.
11) Initiate process improvement and ensure compliance to quality standards.
12) Inspire team members to achieve high standards of performance.
13) Knowledge of Nucleus products and projects.
14) Lead and manage software development in one or more modules of a project.
15) Logical and analytical approach to problem solving.
16) Maintain quality records and generate reports for senior levels.
17) Provide guidance on technical issues to fellow team members.
18) Should be able to lead a team of 4-5 developers.
19) Understand customer requirements and technical specifications of assigned projects.
20) Write code in adherence to coding standards and optimising the same.
21) Write test plans, executing unit testing and participating in the integration of the entire system.

Work Location: CHENNAI, Or else Noida

Work Experience: minimum 4 years

• 3+ years of experience in designing digital products.
• Ability to understand short and long-term goals of the product and business.
• Excellent understanding of user-centred design and visual design principles.
• A good understanding of frontend principles to guide the team from an engineering point of view.
• Understanding of behavioural analytics and goes by data-driven decisions, when needed. 
• Excellent communication and presentation skills and the ability to clearly articulate design decisions to the team and leadership.
• Keen interest in applying user research, user-needs validation and usability evaluation.
• Self-driven, comfortable with a fast-paced, always user-focused.
• A portfolio that showcases experience creating visual UI systems involved in overall creative direction down to icon systems, transitions, etc.
• Extensive knowledge and understanding of web and mobile platforms (iOS, Android design guidelines as well as their limitations

• Develop applications for iPhone and iPad
• Review new releases, SDKs, updates in the mobile space
• Proficient in Objective-C, Swift, and Cocoa Touch.
• Experience in object-oriented programming
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Experience of the software development lifecycle: from requirements gathering to programming, testing to deployment.
• Experience with integrating with RESTful, SOAP API backends
• Experience with APIs (OAuth, XML, JSON, REST, etc. )
• Evaluate third-party IDEs' and tools to build relevant applications
• Native iOS Application Development Objective C, iOS SDK, Xcode, Cocoa Layer, Media Layer, Core Service Layer, Core OS Layer, iOS Frameworks, iOS Developer Tools, iOS programming, iOS Human Interface

• The unit test developed code
• Conduct code reviews & peer reviews
• Integrate user interface with code
• APIs (OAuth, XML, JSON, REST, etc. )
• RESTful, SOAP API backends
• Review updates/patches and make necessary code updates

• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.

UI Developer

Notice Period: 45 days 

Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure.  We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms. 

We are looking for UI Developer whose primary task will be to design and implement user interfaces for maximum usability and performance in web applications.

If you have a creative mind, top-notch technical skills, a strong sense of user interface design, and are passionate to be a part of a rapidly growing rocket ship startup, run by a world-class executive team then you are on right track.

Key Roles & Responsibilities

· Work in a team to design and build software applications to function across multiple platforms and technologies.

· Use coding to develop the aesthetics implemented within a website or product, from the layout menus and drop-down options to colors and fonts

· Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork

· Develop overall concepts for improving the user experience within a business webpage or product, ensuring all interactions are intuitive and convenient for customers

· Write code in addition to testing and debugging code on a variety of platforms to comply with company standards

· Perform the technical analysis on both new and existing applications and their performance in several system formats

· Collaborate with back-end web developers and programmers to improve usability

· Seek to enhance the user experience by creating seamless navigation through various digital programs and interfaces within the company

· Create surveys for research through various social media platforms to gather feedback on user's ease of use and incorporate the findings in the development

Key Skills & Qualification

· 3+ years of demonstrated experience in creating and implementing UI development

· 2+ years of professional experience in Native React

· Highly proficient in rendering components with Native APIs

· Hands-On experience in JavaScript, modern JavaScript, HTML, Materialized CSS, Bootstrap, React.js

· Highly proficient in one or more libraries I.e Redux, Redux with hooks, Redux with Thunk, React Router, for state managing and routing in addition to React.

· Proficient in using Git as a control system

· Good understanding of MVC frameworks

· Should have knowledge of Architectural design pattern

· Understanding and grasp of Agile development and Scrum practices

· Flexibility and deadline-driven

· Professional written and interpersonal skills

· Ability to prioritize and manage multiple milestones and projects efficiently

· Advanced problem-solving skills and the ability to optimize code for the best possible outcome

http://www.banyandata.com" target="_blank">www.banyandata.com