Director Growth - Performance Marketing

Impact Analytics™ (Series D Funded) delivers AI-native SaaS solutions and consulting services that help companies maximize profitability and customer satisfaction through deeper data insights and predictive analytics. With a fully integrated, end-to-end platform for planning, forecasting, merchandising, pricing, and promotions, Impact Analytics empowers companies to make smarter decisions based on real-time insights rather than relying on last year’s inputs to forecast and plan this year’s business. Powered by over one million machine learning models, Impact Analytics has been leading AI innovation for a decade, setting new benchmarks in forecasting, planning, and operational excellence across the retail, grocery,

manufacturing, and CPG sectors. In 2025, Impact Analytics is at the forefront of the Agentic AI revolution, delivering autonomous solutions that enable businesses to adapt in real time, optimize operations, and drive profitability without manual intervention.

Here’s a link to our website: www.impactanalytics.co.

Impact Analytics builds AI-powered, Cloud-Native products and platforms. As we tackle increasingly complex backend challenges, we are looking for seasoned backend architects to collaborate with product and engineering teams in shaping the future of enterprise software.

Meet the Team: Rooted in AI and Engineering first principles, our cross-functional teams of ML and AI Engineers and Data Scientist thrive in a fast-paced, innovation-driven environment. We emphasize collaboration, continuous learning, and high-impact delivery. Our backend teams specialize in modern frameworks, data platforms, infrastructure engineering, DevOps practices, and scalable service architectures. Top performers are recognized, valued, and supported with ample growth opportunities.

Role Overview: This is a senior-level, individual contributor role focused on hands-on technical leadership in backend architecture. The role is centered around three core areas:

● Drive complex backend architecture initiatives that span across multiple engineering and technology domains.

● Lead strategic R&D efforts to evaluate new backend technologies, frameworks, and methodologies, and champion their adoption company-wide. ● Spearhead our Multi-Cloud & Hybrid-Cloud backend strategies, ensuring scalable, secure, and resilient architecture patterns.

What our ideal candidate may look like:

● 14+ years of software development experience, with at least 4 years as an Architect or Staff Engineer role, particularly in backend systems.

● A backend technology expert with in-depth, hands-on experience in building and scaling enterprise SaaS with distributed architecture, In depth knowledge of Rest and Event driven architecture with low latency and high-throughput in memory systems.

● Designing stateful backend to handle large data including message broker, distributed queue, caching. Good understanding of High Availability and Disaster recovery for the critical production system.

● In depth understanding of Async, Multi Threading and Multi Processing Architecture to ensure our system efficiently use the programming principle for higher concurrency support

● Proficiency in following programming languages (Python, Rust), with a strong foundation in software engineering principles. Knowledge of Rust is a strong plus, especially in the context of high-performance, memory safety and ownership.

● Deep understanding of system design, database architecture (SQL & NoSQL), microservices, observability, resilience engineering, and secure coding practices.

● Exposure to big data platforms, stream processing, machine learning infrastructure, and multi-cloud environments (e.g., AWS, GCP, Azure) is preferred.

● Excellent communicator and collaborator, with the ability to influence and align cross-functional stakeholders.

● Proven experience mentoring engineers and guiding architectural decisions at scale.

What We Offer

● Opportunity to lead large, high-impact projects for global Fortune 500 clients.

● Work in a high-growth startup environment with a flat, collegial culture.

● Best-in-class remuneration and benefits.

● A platform for personal and professional growth with ownership and autonomy.

Some of our accolades include:

● Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.

● Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.

● Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.

● Ranked #72 in America’s Most Innovative Companies list in 2023—by Fortune—alongside companies like Microsoft, Tesla, Apple, IBM, etc.

● Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.

● Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

The ESAB Project Enterprise – SAP S/4HANA Technical & Integration Lead will be a seasoned SAP S/4HANA champion, fluent in the language of integrations, technical complexities and automated testing. You will thrive in the dynamic world of connecting systems and orchestrating flawless data flow. In this role, you will be the linchpin between our core SAP S/4HANA system and the vast ecosystem of connected applications and external data sources. You will lead a team of technical specialists, defining integrations, implementing solutions, establishing automated testing, and ensuring seamless data exchange across the organization.

What you will do

• Lead the design, development, and implementation of complex integrations between SAP S/4HANA and other enterprise systems, cloud applications, and data sources.
• Mastermind the technical architecture of integrated solutions, leveraging SAP Cloud Integration (CPI), API Management, and other relevant technologies.
• Evaluate and implement industry best practices for secure and efficient data exchange using various integration patterns (e.g., API, middleware, cloud-based integrations).
• Work closely with business stakeholders and developers to understand integration requirements and translate them into technical solutions.
• Manage and prioritize integration projects, ensuring timely delivery within budget and scope.
• Monitor and troubleshoot integration performance, identifying and resolving issues proactively.
• Establish test automation tools to optimize testing efforts and improve efficiency.
• Stay up-to-date on the latest SAP S/4HANA integration technologies and best practices, continuously upskilling yourself and your team.
• Lead knowledge sharing and training initiatives to enhance the team's expertise in SAP S/4HANA and integrations.

What we are looking for

• 7+ years of experience working with SAP S/4HANA and ECC.
• Proven track record of successfully leading and delivering complex S/4HANA integration projects.
• In-depth understanding of integration technologies like SAP Cloud Integration (CPI), API Management, middleware, and data migration tools.
• Solid knowledge of SAP ABAP, SAP Basis, and SAP Fiori architecture.
• Experience with cloud-based integration platforms and cloud-native technologies.
• Experience with test automation tools like Tricentis.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Leadership qualities and the ability to motivate and mentor others.

Education Requirements

·        Not applicable

Preferred

·   Understanding of manufacturing industry

Competencies & Behaviors Needed

·      Exceptional communicator at all employee levels including senior executives.

·      Strong proponent of ESAB’s values and behaviors and EBX principles.

·      Drives continuous improvement.

·      Effective at building relationships and trust.

·      Strong collaboration skills across functions and business platforms.

·      Negotiates with associates with a respectful give-and-take approach, where decisions are shared.

·      Comfortable working in a global matrix organization.

·      Results-oriented with the ability to make decisions and to follow through on programs and developed policies.

·      Bias for action; a sense of urgency; initiative-taker; moves with speed.

·      Focus on delivering results and continuous improvement.

·      Manages workload efficiently and effectively.

·      Agile mind; quick on one’s feet.

·      Prioritizes for maximum impact.

·      Good at synthesizing data and distilling key points.

·      Can dive deep into detail to support root cause analysis yet understands the big picture.

·      Insightful, deductive reasoner, fact-based analytical person.

·      Influencing and driving performance without authority.

Additional Key Attributes

·      Integrity, credibility, and character with demonstrated ethical behaviors.

·      A collaborator and leader with self-confidence, humility, and consultative skills to positively influence the business.

·      A tenacious, operationally minded individual with a strong work ethic.

DATA ANALYST

About:

Role:

Requirements:

Location-MUMBAI

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• Daily coordination with consultant / clinic head basis of the treatment advised by them.
• Helps patient to understand the value of treatment (Convincing patient to commit to treatment)   
• Explain the tariff of the respective procedures/investigations to patients in detail and upselling the packages
• Maintain counselor reports daily (Advice, Conversion and Patient-wise data).
• Coordinating with finance department (Invoices, Getting Discount Approval, Billing).
• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
• Follow up with patients at all stages.
• Doctor for life - Responsible for long term relationship management with the patient.

•   Skillset and experience in Magento 2.x.
• More than 4 years of experience
• Experience in Agile Methodology is preferred
• Strong functional and code-level knowledge of all Magento components and relevant eCommerce technologies.
• Sound experience and knowledge of PHP 7.x and MySQL.
• Knowledge of Magento design patterns & EAV structure.
• Skilled in Object Oriented Programming (OOPs) and having a good understanding in MVC frameworks: Symfony and/or Zend framework.
• Should have experience in design & develop custom Magento 2 modules/extensions and new functionality.
• Presentation skills and ability to work under pressure
• Should be able to customize various custom and 3rd party Modules.
• Ability to use GIT, Composer, and CLI.
• Experience in API Integration with 3rd party ERP systems & 3rd party services.
• Experience in Payment & Shipment Gateway integration.
• Demonstrated knowledge of JavaScript, jQuery, HTML5, CSS3.
• Knowledge of Magento site optimization techniques.
• Experience of Knockout.js will be a plus
• Good Communication skills