Backend Engineer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Job description

We are looking for an experienced Python developer to join our engineering team and help us create dynamic software applications for our clients. In this role, you will be responsible for writing and testing scalable code, developing back-end components, and integrating user-facing elements in collaboration with front-end developers.

Responsibilities:

• Coordinating with development teams to determine application requirements.

• Writing scalable code using Python programming language.

• Testing and debugging applications.

• Developing back-end components.

• Integrating user-facing elements using server-side logic.

• Assessing and prioritizing client feature requests.

• Integrating data storage solutions.

• Coordinating with front-end developers.

• Reprogramming existing databases to improve functionality.

• Developing digital tools to monitor online traffic.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or related field.

• 2-7 years of experience as a Python Developer.

• Expert knowledge of Python and Flask framework and Fast API.

• Solid experience in MongoDB, Elastic Search.

• Work experience in Restful API

• A deep understanding and multi-process architecture and the threading limitations of Python.

• Ability to integrate multiple data sources into a single system.

• Familiarity with testing tools.

• Ability to collaborate on projects and work independently when required.

• Excellent troubleshooting skills.

• Good project management skills.

SKILLS:

• PHYTHON
• MONGODB
• FLASK
• REST API DEVELOPMENT
• TWILIO

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Python: 1 year (Required)

Work Location: In person

Java Developer

As a senior technical member of the team, you will be expected to lead the team in the design, architecture, and implementation of high-quality, well-architected software products with a specific focus on cloud, distributed systems, scalability, elasticity and SLA rollups into each component. In this role, you are expected to interact with Senior Architects, Product Managers, Solution Architects and occasionally, with Partners and customers to discuss and collaborate on strategies for enhancing features and coming up with next-generation products. Critical thinking and strong leadership skills are a must as the candidate will be involved in leading a team and making crucial road map decisions.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• 8+ years of hands-on experience with Java-based development projects using RESTful APIs, SpringBoot, horizontal scalability, microservices, high availability principles
• You master the entire life-cycle including research, design, application and deployment architecture, development, testing (dev owns quality), continuous deployment and continuous delivery up until to production.
• You will develop complex, highly available, distributed, cloud-based solutions, and maintain its high level of quality software.
• Solid background in OOP, object and data modelling using SQL and NoSQL databases
• Experience using containers, Kubernetes and developing services on AWS
• Monitor resource allocation, consumption, and performance.
• Engage in service software performance analysis and system tuning.
• Challenge yourself to walk in a different path and to deliver quickly while maintaining a high quality
• Experience with automation tools like Jenkins, GitLab CI
• Excellent communication skills essential