Digital Marketing Manager- Web3 (Instanode)

Job Title: Hotel Operation Trainee

Location - Gurgaon ( Sec 32 )

Shifts - Rotational & Roster off

Required Candidate - 1

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: Fresher
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

• Total experience of 10-12 years with excellent credentials in BI/DW and having retail domain experience
• Minimum 5 years of project management experience delivering medium to large engagements
• Experience in Agile project management and scrum methodology
• Must have experience of delivering engagements with Azure Data Platform (Azure, Databricks, ADF, PySpark) and/or Microstrategy/Business Objects
• Should be able to plan, manage and execute projects end to end independently
• Should have experience of drafting SOWs, project status reports and financials management

We're looking for Node js developers with over 2+ years of experience and strong expertise in Javascript based development using Node js and Express. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing 

We would prefer candidates who can join immediately or are currently serving their notice period.

Key Skills Required : 

• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Build customer-facing UI and back-end services for payment processing administration and management
• Code, teste and operate node.js based services
• Effectively use tools and ingenuity to identify and fix defects before they become a problem

• • Previous working experience as a Node.js Developer for 2  years
  • BE /B.Tech in computer science or similar relevant field
  • In depth knowledge of Node.js
  • Hands on experience with HTML, CSS, and AJAX
  • Development experience designing object oriented JavaScript and SVG
  • Applicable knowledge of web libraries and frameworks such as AngularJS, Polymer, and Closure
  • Familiarity with the whole web stack, including protocols and web server optimization techniques
  • Strong analytical skills and problem solving aptitude
  • Attention to details

Timings: 2:00 pm to 10:00 pm 

Location: Work from Office, Lucknow

Working Days - 5 Days 

 Required Skills:

- HTML email creation & designing using Zoho Campaign

- Webinar: Run webinars using Zoho webinar and/or a similar platform     

- Content creation: Ability to write blogs, scripts for videos, create infographics.    

- Basic video editing skills  

 Responsibilities:

WEB PAGES:

Design and create webpages using Wix to enhance the company's online presence and user experience.

GRAPHIC DESIGNING:

● Generate engaging and visually appealing creatives for special occasions such as birthdays, holidays, and festivals using Canva.            

● Design marketing materials and creatives for the company using Canva designs to maintain brand consistency and enhance brand awareness. 

HTML EMAILS USING ZOHO CAMPAIGN:

1. Compile and curate 2 newsletters monthly.

2. Create Sales HTML emails monthly.

3. Coordinate with various departments to gather relevant information and updates for inclusion in the newsletter.

4. Manage the distribution and delivery of the monthly newsletter

• Developer will be responsible for managing back-end services and the interchange of data between the server and the users.

• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

• Knowledge of PHP web frameworks (Code igniter, Magento, Laravel etc).

• Should have experience in Word Press, Code igniter / Laravel or at-lease 1 MVC framework of PHP.

• Proficiency in HTML5, CSS3, and JavaScript JQuery.

• Good communication.

• Team worker.

• Ability to handle projects.

• Good problem-solving skills.

Roles & Responsibilities:

• Build a high-quality web application from scratch.
• Responsive and adaptive web page implementation.
• Identify and communicate best practices for back-end engineering.
• Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
• Implement automated testing platforms and unit tests.
• Prepare and maintain all applications utilizing standard development tools.
• Keep abreast of new trends and best practices in web development.
• Learn new Software/frameworks/ languages/ technology with ease.
• Must be able to apply innovative thinking at work.

Desired Skills:

• Good working knowledge of PHP-based MVC framework Laravel.
• Good knowledge of PHP, HTML, CSS & Javascript and understanding of Database concepts & working knowledge of MySQL.
• A clear understanding of RESTful API development standards.
• Excellent problem-solving skills.
• Software testing (PHPUnit, PHPSpec)

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.