Digital Marketing Executive/ Manager

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a team of backend developers, fostering a culture of collaboration, innovation, and technical excellence.
• Promote a shared vision for the team, ensuring alignment with business goals and organizational objectives.
• Conduct performance reviews, provide constructive feedback, and create opportunities for team members’ professional growth.
• Drive cross-functional collaboration between development teams, designers, and product managers to deliver seamless and high-quality software.

Technical Strategy and Execution:

• Define and drive architectural decisions for both backend and frontend systems,ensuring scalability, reliability, and performance.
• Advocate and implement best practices in software development, including coding standards, test-driven development (TDD), and peer code reviews.
• Encourage the adoption of Large Language Models (LLMs) and AI-driven tools to optimize development and testing workflows.
• Provide technical direction on backend development using modern frameworks and languages, as well as frontend development using React, Angular, or Svelte.

Process and Quality Management:

• Ensure robust integration between backend APIs and frontend systems for seamless user experiences.
• Establish and enforce coding, testing, and deployment standards for both backend and frontend teams.
• Implement and optimize automated testing frameworks for backend and UI layers to ensure comprehensive coverage.
• Monitor system performance and application stability, proactively identifying and mitigating risks.
• Establish CI/CD pipelines and DevOps best practices for efficient and reliable delivery cycles.

Stakeholder Collaboration:

• Act as a bridge between engineering teams, business stakeholders, and leadership, ensuring effective communication and alignment.
• Translate complex business requirements into actionable technical solutions and guide teams through their implementation.
• Provide regular updates on progress, challenges, and innovations to stakeholders.

Innovation and Exploration:

• Stay updated on advancements in Large Language Models (LLMs) and integrate them into development and quality assurance workflows where applicable.
• Encourage the exploration of cutting-edge technologies, tools, and frameworks for both backend and frontend development.
• Champion the use of AI and machine learning tools for performance optimization, automated testing, and enhanced developer productivity.

Skills & Qualifications:

Must-Have Skills:

• Proven experience as an Engineering Manager or similar leadership role.
• Strong technical background in backend technologies (e.g., Java, Spring Framework).
• Deep understanding of RESTful API design, microservices architecture.
• Hands-on experience with containerization and orchestration tools like Docker.
• Solid knowledge of Agile methodologies, TDD, and CI/CD pipelines.
• Excellent leadership, communication, and problem-solving skills.
• Expertise in integrating Large Language Models (LLMs) and AI-powered tools into development workflows.

Nice-to-Have Skills:

• Experience with cloud platforms like AWS, GCP, or Azure.
• Knowledge of automated testing frameworks for both backend (e.g., JUnit, Postman) and frontend (e.g., Playwright).
• Understanding of DevOps practices and infrastructure-as-code tools like Terraform.
• Exposure to AI/ML frameworks and libraries for enhancing application features and team efficiency.

We are looking for a results-oriented Performance Marketing Expert who lives and breathes Meta Ads and Google Ads, understands funnels deeply, and can consistently improve CPL and lead quality.

Key Responsibilities

• Plan, execute, and optimise Meta (Facebook & Instagram) and Google Ads campaigns end-to-end
• Drive high-quality leads at lower cost through continuous optimisation
• Analyse funnels from ad → landing page → lead → conversion and identify drop-offs
• Perform audience research, creative testing, and scaling strategies
• Optimise:
• CPL (Cost per Lead)
• Lead quality
• ROAS / conversion efficiency
• Work closely with:
• Sales & counselling team (to assess lead quality)
• Creative team (for ad copies, creatives, hooks)
• Tech/landing page team (for conversion optimisation)
• Run A/B tests on:
• Creatives
• Ad copies
• Audiences
• Landing pages
• Track and report performance using Meta Ads Manager, Google Ads, GA, and tracking tools
• Actively reduce ad waste and scale winning campaigns

We are seeking a Production Support Engineer to join our team.

Responsibilites:

• Be the first line of defense for production and test environment issues.
• Work collaboratively with the team to identify, manage, and resolve ongoing incidents.
• Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments.
• Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities.
• Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades.
• Create necessary service tickets and ensure tickets are routed to the appropriate technical teams.
• Provide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates.
• Keep up with info alerts, patching alerts, and delivery partners' activities.
• Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration.
• Manage and communicate about upcoming maintenance in the test environment on a daily basis.
• Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication.
• Work closely with testing and development teams to prepare for infrastructure updates and release readiness.
• Submit Application Redirects tickets for planned maintenance after gaining approval from management.
• Participate in analysis and improvement of system performance.
• Host daily operational standup.
• Provide additional support to existing production support procedures and process improvements.
• Provide regular status reports to management on application status and other metrics.
• Collaborate with management to improve and customize reports related to production support.
• Plan and manage support for incident management tools and processes.

Requirements:

• Bachelor's Degree in computer science, engineering, or related field.
• AWS Cloud certification.
• 3+ years of relevant IT work experience with cloud experience.
• Knowledge of Java and microservice development and deployments.
• Understanding of the business processes behind applications.
• Strong analytical, problem-solving, negotiation, task and project management, and organizational skills.
• Strong oral and written communication skills, including process documentation.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project).
• Proficiency in knowledge of computer systems, databases, and SharePoint.
• Knowledge of Splunk and AppDynamics.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/gQWFK?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

• Design, architect, and build high-quality scalable systems
• Review system design and architecture, code, and test plans
• Handle technical questions and escalations from clients
• Own projects end-to-end, including gathering requirements, solutioning and designing architecture, developing, testing, deploying, and maintaining systems
• Interact and collaborate with our high-quality technical team across India and the US

About us:

Ameex is a fast-growing end to end Digital Solution/IT Services company with offices in the USA, Singapore, Belgium and India. We primarily support clients in USA, Singapore, EMEA and Europe region. We provide strategic digital consulting and growth consulting services to our global fortune 500 and midmarket enterprise client. We are committed to deliver high quality digital technology, digital product engineering, MARTECH, and end to end experience and engagement solutions to our global customers. Our solutions spaces extends in the areas of custom application development, Content, ecommerce, mobile app development, analytics and AI/ML to our clients and pride ourselves in delivering best-of-breed products and services on time and within budget.

Our solutions are implemented by world class team of experienced solutions architects, development engineers and Digital IT Managers and are promised to deliver a high quality, on time, highly scalable, easy to maintain, cost-effective solutions that accelerate growth. 

Position:  Elastic Path – Lead

Experience:  8 years

Job Description:

Ameex is seeking 8+ years of relevant experience which includes 3+ years’ experience as a Lead Developer working with Elastic Path to join our innovative team. Candidate will be part of the team working on exciting scalable product catering to huge consumer base. We encourage people who can dive headlong into situations to get things done, set their own direction and feel pride about what they create.

Key Responsibilities:

• Elastic Path Commerce, Headless commerce implementation skills, Java, J2EE, Maven, MySQL DB, Micro Services.
• Writing code that is of high standards in terms of quality and usability while not compromising on security.
• Being a team player in a highly collaborative environment.

Mandatory Skills:

• Development and delivery experience with large-scale Java EE solutions, databases, web servers, networking, security, etc.
• Knowledge/demonstrable experience of Payment Gateways, Catalog Syndication with any leading CMS platforms, Catalog Modelling in B2B or B2C domains.
• Knowledge/demonstrable experience in containers such as Docker and/or orchestration systems such as Kubernetes.
• Experience with other E-Commerce platforms (Magento, Hybris) and third parties highly desired.
• Restful web service patterns of popular frameworks such as Spring-boot, JAX-RS, etc.
• Unit testing, caching strategies, profiling memory management & performance tuning.
• Experience with relational databases
• Experience with Spring, Java, Maven, OpenJPA, OSGI, Apache Felix, Solr, ActiveMQ, Apache Camel.

Connect with us! To learn more about us, check out http://www.ameexusa.com">www.ameexusa.com

Follow us on https://www.youtube.com/channel/UCcMwKRpk-HSH2v7AhAdvQBA/videos">Youtube and https://www.linkedin.com/company/ameex-technologies/">Linkedin

Responsibilities:

• Configure and maintain Tableau Server Software Layer.
• In charge of system administration (includes site creation, server maintenance/upgrades/patches) and change management
• Monitor server activity/usage statistics to identify possible performance issues
• Carry out performance tuning of tableau server environment (clustering, load balancing)
• Create/Manage groups, workbooks and projects, database views, data sources and data connections.
• Proactively communicate with stakeholders to resolve issues and get work done
• Set up a governance process around Tableau dashboard processes.

Qualifications

• Bachelor's degree in computer science, business analytics or related field
• 3 or more years of professional experience as an administrator
• Experience in developing, configuring and administering Tableau Server.
• Ability to play with data and build reports / dashboards using Tableau
• Strong written and verbal communication skills

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.

• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax.
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle, Android Studio.
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

• Bachelor of Engineering or Masters Degree in Computer Science
• MEAN stack developer with
• Experience in software development, prototyping, functional analysis, integration, and testing.
• Experience with Javascript and RESTful technologies including building RESTful APIs
• In-depth understanding of the JavaScript programming languages especially Angular and node.js and the ability to peer review other engineer's code constructively
• Highly skilled at problem-solving, unit-testing, and debugging.
• Expert understanding of best practice engineering principles for building MEAN applications.
• In-depth knowledge of database systems and an understanding of data structures, data normalization, and query performance considerations. Particularly Non-Relational/NoSQL databases including MongoDB.
• Automated unit testing and CI experience
• Ability to effectively communicate technical concepts pictorially, orally or in writing.
• Docker experience desired
• Ability to learn business rules quickly by reading requirements, engaging in conversation, or reverse engineering.
• Expertise in source code control and versioning concepts.