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· Monitoring the entire customer service process.(US Process)
· Resolving customer issues brought to your attention.
· Creating procedures and policies for effective customer service.
· Planning how to train customer support professionals.
· Standardizing the customer service delivery of an organization
· Tracking the work of every customer service representative in the team.
· Performing quality assurance surveys with customers.
· Conveying customers’ feedback to the team.
· Fixing appointments according to the convenience of clients and customers.
· Interacting with customers to determine whether they have a desirable and shareable experience.
· Helping every customer service professional improve.
· Possessing the knowledge and ability to improve customer service of the organization.
· Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
· A minimum of 1.5 to 2 year of experience as a customer service representative.
· Superior written and oral communication skills.
· Leadership skills to guide and improve a team.
· Data entry and basic computer skills.
· Knowledge about customer relationship management systems.
· Knowledge about the best mediation and conflict resolution tactics.
· Ability to empathize with customers.
· Utmost patience while dealing with angry and agitated customers.
· Ability to respect every customer.
· Fast and efficient problem-solving skills.
· English should be fluent
Job description
Role: Business Analyst
Experience Level: 3+years
We are looking for a N2 Japanese Business Analyst bridges our Japanese clients and internal teams. Responsibilities include client needs, conducting business analyses and ensuring successful project delivery. The ideal candidate possesses N2-level Japanese, fluent English, background in business analysis, and 3+ years of relevant experience. This role offers opportunities to work with prestigious automotive brand and cutting-edge digital technologies.
ROLES AND RESPONSIBILITIES
- Client Communication: Act as the primary liaison between Japanese clients and internal
teams. Communicate effectively in Japanese (N2 level) and English to understand and translate
client requirements.
- Project Management: Collaborate with project managers, developers, and QA teams to ensure timely and successful delivery of projects. Monitor project progress and resolve any issues that arise.
- Requirement Gathering: Gather and document business and technical requirements from
stakeholders. Ensure all requirements are clearly understood and communicated to the
development team.
- Business Analysis: Conduct detailed business analysis to understand client needs, identify
gaps, and propose effective solutions.
DESIRED EXPERTISE/TECHNICAL EXPERTISE:
- JLPT N2 or higher certification is mandatory
- Fluent English (both written and oral) communication
- Bachelors degree in business administration, Information Technology, or a related field.
- Minimum 3-4 years of experience in business analysis (domain knowledge of Automotive will
be an added advantage)
- 3+ years of experience in business analysis, preferably in the automotive or digital solutions
industry
- Analytical Skills: Strong analytical and problem-solving skills. Ability to analyze complex
business processes and propose effective solutions.
- Communication Skills: Excellent written and verbal communication skills in both Japanese and
English. Ability to convey technical concepts to non-technical stakeholders.
- Technical Skills: Familiarity with digital technologies and automotive industry trends is a plus.
Proficiency in Microsoft Office Suite and Tools like Draw.IO, Confluence.

Job Description
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Responsibilities
- Translate designs and wireframes into high quality code
- Design, build, and maintain high performance, reusable, and reliable Java code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Skills
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to design applications around natural user interfaces, such as “touch”
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration



Ultra Commerce is a software and hosting company. It is based in Australia with additional offices in US, UK, New Zealand & India. Ultra Commerce provides managed- hosting services for commerce applications with its cloud platform & offers its own digital commerce platform. It serves B2B & B2C both.
Role & Responsibility-
5 years’ experience in web development with a server-side language such as PHP(framework such as Laravel, Zend, CodeIgniter)
Experience in Python.
- Experience in JavaScript frameworks (especially React)
- Experience in web services, Rest API, JSON, SOAP, Linux/Unix.
- Advanced knowledge in MVC architecture and object-oriented programming
- Proven track record of delivering high-quality customer facing software solutions on time and within deadlines.
- Solid understanding of web application security
- Professional experience of version control (Git)
- Ability to estimate, design and implement development tasks in the form of writing and editing code, as well as writing and executing database queries and applying configuration changes.
- Great communication, critical thinking, problem solving, and time-management skills.
- Ability to create development tasks based on analysis of client business rules, desired functionality, and functional specs
- Mentor developers by answering questions on ongoing project related tasks.
Job Location- Gurgaon sector 39 Unitech Cyber Park
5 Days working- Work from office
http://www.ultracommerce.co">www.ultracommerce.co

SharePoint site as well as Excel files from local HRIS systems
Analyze data on a monthly, quarterly, and annual basis regarding recruitment and
attrition
Prepare data reports using Excel and Power Point
Ensure data integrity by identifying issues and fixing errors either in SharePoint or local
HRIS system
Track recruitment costs on a regional and global basis
Work closely with Finance team to monitor global recruitment budget costs and new
hire/attrition pipeline
Lead HR data projects, such as data review/audit and mass data changes
Assist HR team with various data projects, as requested
Required Skills
Intermediate Microsoft Office skills, including Excel, Power Point and Word
Strong attention to detail
Excellent verbal and written communication skills
Ability to build strong working relationships across different locations and departments
Strong analytics and problem solving – able to identify anomalies in data and follow up
to find an explanation as to why
Must maintain confidentiality among the
What/Why/How is Floworks?
Floworks (https://floworks.ai">https://floworks.ai) builds powerful business process tools that simplify business operations for the largest of e-commerce and logistics companies in India.
Floworks was founded by distinguished alums from IIT and BIT, with exemplary backgrounds in business and technology.
Floworks has raised two rounds of funding within just 6 months of existence.We are funded by London based Startup Incubator, Entrepreneur First whose investors include the likes of PayPal Cofounder Peter Thiel and LinkedIn Cofounder Reid Hoffman.
https://en.m.wikipedia.org/wiki/Entrepreneur_First">https://en.m.wikipedia.org/wiki/Entrepreneur_First
Floworks in the press:
What will be your key responsibilities?
Although it’s an engineering role, you will have significant involvement in product, hiring and business as well. You may expect following key responsibilities:
Engineering: You’ll need to write code – a lot of code. At the end of the day, your most important responsibility is to get your company’s product to market and maximize the number of product experiments that can be run. You’ll make key architectural decisions that will be pillars of the engineering organization for years to come. At the same time, you’ll have to make serious trade-offs to balance speed of execution with quality.
Product: As a founding engineer, you’ll also have a significant amount of ownership over the product direction. You should expect to spend time talking to customers, teasing out use cases, and making prioritization decisions regarding both the short- and long-term roadmap. In many cases, you will be building features in the absence of any formal product requirement document.
Support: You should also expect to spend a fair amount of time in the trenches supporting customers. You’ll probably find yourself engaging with customers in shared Slack channels, WhatsApp groups etc.
Hiring: As a founding engineer, you will spend a ton of time sourcing, interviewing, and closing early team members.
Business: Finally, you’ll gain exposure to all other aspects of the business – from fundraising, to sales, and beyond. Although you probably won’t be closing deals or making pitch decks, you will certainly be expected to sell your product and pitch the company’s vision.
How do you know you are right fit for the role?
- You have at least 2-4 years of experience. You are proficient with most of the following languages/frameworks:
- NodeJS
- AWS
- Databases (both SQL and NoSQL)
- You crave ownership. If you often find yourself raising your hand to own things end-to-end, you will likely really enjoy the ownership afforded to you as a founding engineer.
- You’re okay with ambiguity. You won’t get product requirement documents or designs for everything you’re expected to build. A stellar founding engineer will know when to ask for clarity and when to make educated assumptions. If you tend to gravitate towards more loosely scoped projects, that’s a good indicator that you’ll do well in this type of role.
- You’re multidisciplinary. A typical day might include anything from several hours of coding, to a few customer conversations, to a technical brainstorm or architecture discussion, to an interview or two.
- You operate at light speed. A great founding engineer should welcome this challenge and thrive under the pressure of intense deadlines.
What will be the hiring process?
- 2 round of technical interviews
- 2 round of behavioural interview
What will be your compensation?
- Fixed: INR 20L-30L
- Bonus: 10-30% of Fixed depending upon performance.
- Equity: 0.1%-0.2%

If you’ve made it till here, then you’re probably interested in the role!
RESPONSIBILITIES
● Device end-to-end product growth strategy in close collaboration with product,
design, research, engineering, and marketing teams.
● Device and implement strategy to drive product growth through virality
● Explore and validate new strategic value propositions for our users
● Defining and delivering against a clear set of business metrics and OKRs
● Ensure that product growth decision are data-informed - based on strong logical
rigor, in-depth analysis, and value data with opinions
● Work closely with stakeholders across the organization and collaborate on the company’s
short- and long-term goals
SOUNDS LIKE YOU?
● You have 8+ years of experience in delivering and scaling highly successful and
innovative consumer Internet products with stellar design taste, creativity, and product
instincts, work experience with a gaming organization, or creating and driving growth for
the social product would be a plus
● You know that the voice of the customer is the most important factor in the products you
lead and have deep experience of successfully driving product growth through virality.
● Have deep experience in successfully delivering high-quality consumer experiences that
are informed by both quantitative and qualitative insights
● You deeply value and have experience with hiring, coaching, and leading diverse and
high-performing teams of APMs and PMs creating an inclusive space where people can
learn
● You are steady under pressure in a fast-paced environment, capable of quickly and
clearly prioritizing both your time and that of your organization
● You celebrate both wins and failures, constantly seeking feedback and focusing on your
own development
● You understand and value bringing joy and a sense of creativity to your day-to-day
operations
BENEFITS
● A flat and transparent culture
● Assistance and support to setup home workspace
● Tools of the trade - MacBook, Latest Softwares
● Monthly Communication Reimbursement
● Best learning and development opportunities
● A chance to have a big impact in hypergrowth setup
• 2+ years of experience in data engineering & strong understanding of data engineering principles using big data technologies
• Excellent programming skills in Python is mandatory
• Expertise in relational databases (MSSQL/MySQL/Postgres) and expertise in SQL. Exposure to NoSQL such as Cassandra. MongoDB will be a plus.
• Exposure to deploying ETL pipelines such as AirFlow, Docker containers & Lambda functions
• Experience in AWS loud services such as AWS CLI, Glue, Kinesis etc
• Experience using Tableau for data visualization is a plus
• Ability to demonstrate a portfolio of projects (GitHub, papers, etc.) is a plus
• Motivated, can-do attitude and desire to make a change is a must
• Excellent communication skills


