Digital Marketing Executive

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Desired Competencies:

Ø  Expertise in Azure Data Factory V2

Ø  Expertise in other Azure components like Data lake Store, SQL Database, Databricks

Ø  Must have working knowledge of spark programming

Ø  Good exposure to Data Projects dealing with Data Design and Source to Target documentation including defining transformation rules

Ø  Strong knowledge of CICD Process

Ø  Experience in building power BI reports

Ø  Understanding of different components like Pipelines, activities, datasets & linked services

Ø  Exposure to dynamic configuration of pipelines using data sets and linked Services

Ø  Experience in designing, developing and deploying pipelines to higher environments

Ø  Good knowledge on File formats for flexible usage, File location Objects (SFTP, FTP, local, HDFS, ADLS, BLOB, Amazon S3 etc.)

Ø  Strong knowledge in SQL queries

Ø  Must have worked in full life-cycle development from functional design to deployment

Ø  Should have working knowledge of GIT, SVN

Ø  Good experience in establishing connection with heterogeneous sources like Hadoop, Hive, Amazon, Azure, Salesforce, SAP, HANA, API’s, various Databases etc.

Ø  Should have working knowledge of different resources available in Azure like Storage Account, Synapse, Azure SQL Server, Azure Data Bricks, Azure Purview

Ø  Any experience related to metadata management, data modelling, and related tools (Erwin or ER Studio or others) would be preferred

Preferred Qualifications:

Ø  Bachelor's degree in Computer Science or Technology

Ø  Proven success in contributing to a team-oriented environment

Ø  Proven ability to work creatively and analytically in a problem-solving environment

Ø  Excellent communication (written and oral) and interpersonal skills

Qualifications

BE/BTECH

KEY RESPONSIBILITIES :

Location – Bangalore

Company Overview:

We are a dynamic and rapidly growing organisation focused on revolutionizing the financial industry. Our innovative solutions combine cutting-edge technology with a customer-centric approach, providing businesses with streamlined financial services. As a Product Manager, you will have the unique opportunity to contribute to our growth, shape our product strategy, and make a significant impact in a fast-paced and highly collaborative environment.

Responsibilities:

• Lead the end-to-end product development lifecycle, including gathering and documenting product requirements, creating wireframes/prototypes, and collaborating with engineering and design teams.
• Work closely with development teams to ensure timely and high-quality delivery of product features and enhancements.
• Conduct user acceptance testing and gather feedback to iterate and improve product features.
• Monitor key product metrics, analyze data, and derive actionable insights to drive continuous improvement.
• Collaborate with engineering, design, marketing, and sales teams to ensure seamless coordination and alignment throughout the product lifecycle.
• Collaborate with executive leadership to align product strategy with overall business objectives.

Qualifications:

• Bachelor's degree in engineering, or a related field.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong communication and presentation abilities, with the ability to effectively articulate complex ideas to both technical and non-technical stakeholders.
• Ability to thrive in a fast-paced startup environment with a proactive and entrepreneurial mindset.

• Experience working with ASP.NET MVC, Entity Framework, LINQ, NoSQL, and Message Queue
• Demonstrated understanding of best practices in building web based applications
• Familiarity with SQL Server / Oracle Databases
  
  
• Demonstrated knowledge of enterprise architecture, design patterns and SOA services 
  
  
• Responsible for design, code, configuration, and implementation of high quality software solutions
• Analyzes and automates tasks, automating tasks through scripting and tools
• Works closely with technical leaders to help develop solution architecture, core system components, and proof of concepts
• Work both autonomously and with relevant teams to tackle complex technical issues
• Participate in design, code, and QA walkthroughs and reviews

Product management

• Work closely with the product team to translate abstract business & product requirements into crisp technical specifications along with a delivery roadmap

Product Development

• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Developing the frontend/backend and APIs, primarily using the MERN stack for Troopod.
• Delivering a robust backend platform for the product by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design
• Preparing test cases, creating automated build and test processes, setting up systems for CI/CD, and monitoring for the product
• Deploying on AWS using the right services for optimal performance
• Support the Troopod mobile application in its entirety, including working on bug fixes and improving application performance, reliability, and stability
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Managing development and deployment of the product following Modular programming, proper documentation, and code versioning

Customer Success

• Ensuring seamless use of Troopod Web-app and Mobile App by clients or internal teams and successful integration of client systems with Troopod backend and APIs wherever applicable
• Assisting clients with necessary remote support needed for the smooth understanding of and integration with Troopod product

Team Growth

• Contributing to the growth of the engineering team through proactive effort on knowledge growth, process improvements, and performance enhancements on existing solutions

Prior experience in the following things is MUST:

• Minimum 2 years of hands-on technical development experience as a MERN stack developer
• In-depth knowledge of NodeJS, Express or Restify
• Experience implementing applications using ReactJS and React Native
• Experience in creating frontend applications using HTML5, Angular, React, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum 3-year experience with MERN Full-stack paradigm
• Should have worked on AWS(EC2), DNS, and other server features
• Familiarity with code versioning tools (Such as Git, SVN, or Mercurial)

• Development experience for high-traffic, consumer-facing web or mobile application
• Experience in building a chat or social media app
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Experience in hiring and leading a team of developers
• Open-source contributions
• Experience with next.js, serverless, and tailwind CSS
• Eat, sleep, code, and repeat is a typical mantra of your life

• Work in a well-funded startup with a team of 2nd-time founders from top tier colleges like BITS and NIT
• Chance to get decent equity and become part of the founding and core team
• Build a highly scalable product that would one day impact the lives of billions across the globe
• Get guidance from the best product and tech folks out there at leadership positions in Dunzo, Razorpay, Haptik, etc

• Managing the entire spectrum of finance including Financial Planning and Analysis,
• Accounting, Treasury, Taxation, Capex, OPEX, AP, AR, partner reconciliations etc.
• Lead annual budgeting; monthly re-forecasting and ad-hoc based reporting.
• Support business from a financial viewpoint including profitability analysis, margin profiling and other financial analytics needs
• Successfully partnering with the business and streamline/automate the finance process
• Manage all taxation and compliance activities.
• Prepare investor metrics and participate in building investor presentations.
• Manage internal and external auditors & responsible for handling of audit of the financial statements
• Responsible for implementation of accounting and reporting changes as per latest financial standards

Ideal Candidate:

• Chartered Accountant with 5-8 years of experience
• You should be ideally coming from an e-Commerce/digital economy background or should have worked within e-commerce/digital economy for a substantial part of your overall experience
• Team handling experience
• You should possess influential communication, interpersonal and negotiation skills
• You should have an experience of ensuring deliverables under short deadlines.
• Good working knowledge of Indian accounting standards and Indian taxation, statutory and management reporting is critical to this position.
• You should have the drive to deliver above and beyond the call of duty and must possess a solution oriented and ambitious attitude.
• Strong Business and commercial acumen
• Analytical and problems Solving

• Proven working experience in web programming.
• Top-notch Programming skills and in-depth knowledge of modern HTML5/CSS/jQuery.
• Familiarity with at least one of the following programming languages: PHP, ASP.NET, JavaScript.
• A solid understanding of how web applications work including security, session management, and best development practices.
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development.
• Hands-on experience with network diagnostics, network analytics tools.
• Basic knowledge of the Search Engine Optimization process.
• Aggressive problem diagnosis and creative problem-solving skills.
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen.
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
• BCA/MCA/B.Tech/BSc in computer science or a related field