Digital Marketing Coordinator

🧑‍💼 Position: Telesales Executive

📍 Location: New Delhi – 110044

💼 Industry: BPO / Telesales / Voice Process

🗣️ Language Requirement: Bengali (Fluent)

✅ Key Requirements:

1. Minimum Qualification: 12th Pass (Higher Secondary)
2. Experience: Minimum 1 year of experience in an outbound sales process
3. Strong communication and convincing skills
4. Excellent verbal clarity and diction
5. Ability to handle high call volumes and customer interaction confidently

⭐ Preferred Skills:

• Fluency in Bengali is mandatory
• Prior experience in BPO voice processes is preferred

💰 Compensation:

• ₹25,000 CTC + Attractive Incentives
• Performance-based incentive structure

Job Overview

We are looking for an AI Market Research & Social Media Associate to research AI trends, analyze market developments, and create engaging content across all social media platforms. The ideal candidate is passionate about AI, skilled in research, and experienced in social media strategy to maximize audience engagement.

Key Responsibilities

• Research AI trends, market developments, and industry insights.
• Analyze AI adoption, competitor strategies, and emerging technologies.
• Create engaging content for LinkedIn, Twitter, Instagram, YouTube, TikTok, and more.
• Simplify complex AI topics into easy-to-understand posts, infographics, and videos.
• Develop and manage a content calendar for consistent social media posting.
• Monitor social media trends, optimize engagement, and track performance metrics.
• Engage with AI communities, industry leaders, and influencers.
• Collaborate with internal teams to align research and content strategies.

Qualifications & Skills

Required:

• Strong interest in AI, market research, and emerging technologies.
• Excellent research, writing, and analytical skills.
• Proficiency in content creation for multiple social media platforms.
• Understanding of social media trends, algorithms, and engagement strategies.
• Ability to simplify and present complex AI topics in an engaging way.
• Self-motivated and proactive.

Preferred:

• Background in AI, Data Science, Marketing, or Digital Media.
• Experience in social media management or content strategy.
• Familiarity with AI tools (OpenAI, Hugging Face, TensorFlow, LangChain).
• Knowledge of SEO and social media analytics.

Benefits

• Hands-on experience in AI market research and content strategy.
• Exposure to leading AI tools, trends, and industry insights.
• Networking opportunities with AI experts and thought leaders.
• Opportunity to grow in AI, digital marketing, and content creation.

Job Type: Internship

Contract length: 6 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person

Main duties/responsibilities

• Design & implement good quality software and databases as per the software specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.

Technical Knowledge

• Hands on experience in Angular ,HTML5, CSS3, JavaScript.
• Hands on experience in Node.js.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• RDBMS and Document Database.
• Hand on experience in AWS services, DevOps, GIT, Agile and Jira will be an added advantage.

Experience

• 2-5 years of experience in the relevant field.

Your Day-to-Day

1. Derive Insights and drive major strategic projects to improve Business Metrics and take responsibility for cost efficiency and Revenue management across the country
2. Perform Market research, Post Mortem analyses on competitor expansion and Market Penetration patterns. 
3. Provide in-depth business analysis and data insights for internal stakeholders to help improve business. Derive and launch projects in order to reduce the gaps between targeted and projected business metrics
4. Responsible for optimizing Carsome’s C2B and B2C customer acquisition and Dealer retention funnel. Work closely with Marketing and Tech teams to create, produce and implement creative digital marketing campaigns and drive CRM initiatives and strategies 
5. Analyse the Revenue flows and processes large datasets to gather process insights and propose process improvement ideas for Carsome across SE-Asia
6. Lead commercial projects & process mapping, from conceptualization to completion, to build or re-engineer business models, tools and processes.
7. Having experience in analyses and insights in dealing on Unit Economics, COGs and P&L will be preferred ,but not mandatory
8. Use Business Intelligence and Data Science tools to answer the appropriate business problems using SQL, Tableau or Python.
9. Coordinate with HQ Data Insights Team and manage internal stakeholders across departments to ensure the smooth delivery of strategic projects
10. Work across different departments/functions (BI,DE, tech, pricing, finance, operations, marketing, CS,CX) and also on high impact projects and support business expansion initiatives

Your Know-Know

• At least a Bachelor's Degree in Accounting/Finance/Business or the equivalent. 
• 3-5  years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Excellent Market Research, reporting and analytical skills, including carrying out weekly and monthly reporting
• Holds experience in working with Data/Business Intelligence Team
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities
• Good to have : Financial modelling, Developing financial forecasts , development of Financial - strategic plan/framework

About us:
Equal parts creative agency, engineering firm, and consultancy, Grappus has a reputation of doing things differently. We work with brands big and small, far and wide, helping them understand, prototype and deploy a broad range of custom tech. We value design and we cringe at bad UX. Each project is a clean slate, we don’t have frameworks, or any pre-made formulas. We’re not here to just grow big, make money and win awards. We’re here to crack the process of building truly innovative products from scratch. Products that make people say ‘damn’.

People at Grappus usually experience a highly accelerated career growth well beyond the narrow constraints of their ‘job description’. Here, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. We think it's a waste when smart people are unable to make an impact. Our aim is to unleash your potential by giving you massive challenges and the freedom to solve them.

We’re in a fluid world, where we don’t know what technologies we’ll use next, or the projects we’ll work on. We’re actively searching for ways to shine a light on our blind spots, whether it is in the products we want to build, the problems we like to solve, or the company culture we try to create. That’s what makes life at Grappus so exciting. Grappus is an ongoing experiment and you are a part of it. We'll be a different company a few years from now because you are going to change it for the better. We can’t wait to see where you take us.

About the role:
We are seeking a Senior Backend Developer who has a knack for coming up with creative solutions to unique problems, planning development cycles and writing technical documentation while leading a team of developers. You should have experience with different design pattern implementation and be quick in making architectural decisions. You can get in where needed to write clean, reusable, and performant code, with creative sensibilities to push projects towards perfection. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers.

What we’d like to see:
● Ability to write elegant and readable code
● Excellent problem solving skills and love technical challenges
● Comfortable working in a team-oriented and collaborative environment
● Strong understanding of Agile and Lean software development processes and practices
● Stays plugged into emerging technologies/industry trends and applies them proactively
● Taking leads on projects as needed
● Knowledge of software best practices, like test driven development and continuous integration
● Directing the development team in the design, development, coding, testing and debugging of applications

Must have:
● BE/ BTech in Computer Science or a related field or equivalent practical experience
● 4+ years of professional backend development experience
● Experience coaching and mentoring junior developers
● Aggressive problem diagnosis and creative problem solving skills and client handling      skills
● Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
● Experience working with Python/Django or NodeJS
● Knowledge of DRF, Redis, Celery, RabbitMQ, Jenkins, MongoDB and PostgreSQL
● Implemented CI/CD in any of the projects done
● Strong understanding of the full web technology stack (i.e. HTTP, caching, headers, cookies, etc)
● Proficiency in working with API’s and third party integrations
● Demonstrated ability to learn new technologies
● Experience with multi-tenant architectures (SaaS)
● Experience with Test Driven Development
● Excellent project and time management skills

Nice to have:
● Familiarity and experience using a variety of architectural Design Patterns
● Knowledge of Kubernetes/Docker and Devops
● Personal projects or contributions to the open source community
● Strong organizational skills to juggle multiple tasks within the constraints of timelines
● Team player (those great personality types that people love to work with)
● Great communication skills

Why you’ll love it here:
(Besides working with our team with infinite charm)

● We have no fixed work timings or leave policy, you can take unlimited leaves and start your day whenever you want. (Just make sure others in your team don’t suffer)
● We don’t track these hours you put in or ask you to fill time sheets. We don’t believe in
micromanaging, if you’re struggling, ask for help. If someone else is, offer some support.
● We never mind if people make mistakes or screw up in any way, and offer full encouragement to help people learn fast by failing fast.
● We always encourage people to be completely candid, raise alarms, or log complaints
anonymously in our feedback tool, no matter how harsh.
● We are a ‘Work from Anywhere’ company, since passionate, driven people can work from
anywhere they want; their homes, or cafes, or mountains, or beaches, anywhere.
● We have a 15-day notice period. We want to build a place where people work willingly and passionately.

Required Skills:

• Fluency in any one of JavaScript, TypeScript, or Python.
• Strong problem-solving skills.
• Should have built large scalable enterprise applications from scratch.
• Strong experience in architectural patterns, High-level designs.
• Experience in NoSQL and SQL DBs.
• You have a knack for launching and iterating on products quickly with quality and efficiency
• Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment
• Hands-on, self-starter, capable of working independently
• True love for technology and what you do
• Maniacal attention to detail
• 3+ years of experience