Digital Marketer

We are hiring for Corporate Ticketing (Male)

Location- Noida-Sec- 63

Experience- 3+ Yrs

(Rotational Shifts)

Preferred candidates from Travel agencies with good communication skills.

Required:

●  Possess in-depth knowledge of GDS systems, specifically Galileo and sabre only

●  Demonstrate proficiency in managing both international and domestic ticketing operations

●   Strong knowledge of city codes, airport codes, and airline hubs.

●   Excellent communication skill in both written and verbal formats

●   Willingness to work in rotational shifts, including nights and weekends

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      5+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Strong background in Front-end technologies – HTML, CSS, JavaScript, React, Angular, etc. 

·      Experience with node.js

·      An understanding of User Experience and a background in building intuitive interfaces. 

Secondary Skills (nice to have)

·      Experience with Shopify integrations.

·      Experience building native apps for other platforms.

·      Experience with Salesforce APEX, VisualForce, SOQL, etc.

·      AWS ecosystem and tools, particularly developing for serverless environments. 

·      Any experience with other languages will be beneficial.

Soft Skills

·      Proven ability to lead a team and mentor others. 

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

About the Role

We are actively seeking talented Senior Python Developers to join our ambitious team dedicated to pushing the frontiers of AI technology. This opportunity is tailored for professionals who thrive on developing innovative solutions and who aspire to be at the forefront of AI advancements. You will work with different companies in the US who are looking to develop both commercial and research AI solutions.

Required Skills:

• Write effective Python code to tackle complex issues
• Use business sense and analytical abilities to glean valuable insights from public databases 
• Clearly express the reasoning and logic when writing code in Jupyter notebooks or other suitable mediums
• Extensive experience working with Python 
• Proficiency with the language's syntax and conventions
• Previous experience tackling algorithmic problems
• Nice to have some prior Software Quality Assurance and Test Planning experience
• Excellent spoken and written English communication skills

The ideal candidates should be able to

• Clearly explain their strategies for problem-solving.
• Design practical solutions in code.
• Develop test cases to validate their solutions.
• Debug and refine their solutions for improvement.

Requirements:

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
• Minimum 5+ years of experience in Node.js & Angular development.
• Experience with NoSQL database technologies like MongoDB is must.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Ability to prioritize tasks, manage projects properly and meet project deadlines.
• Experience with version control systems (e.g., Git) and CI/CD pipelines is must.

Responsibilities:

• Lead the Product development team in designing, implementing, and maintaining robust MEAN stack Application.
• Should be able to plan & execute Development Sprints in Jira based on given Feature Documentation.
• Should be able to allocate resources for Sprints and give time estimates.
• Conduct Daily Standup Meetings for Team and make sure of Sprint Progress.
• Provide technical leadership and mentorship to junior developers, guiding them in best practices for MEAN Stack development.
• Collaborate with stakeholders to gather requirements, provide technical insights, and communicate project progress.
• Stay updated with the latest development trends, tools, and technologies, and advocate for their adoption within the team.
• Making sure that we are creating highly scalable and maintainable API’s that meet performance and security requirements.
• Make sure to have at least 90% Test Coverage for NodeJS Backend.
• Conduct detailed code reviews & refactoring and ensure adherence to coding standards, best practices, and project guidelines.
• Optimising frontend components for maximum performance across a vast array of web-capable devices and browsers.
• Develop detailed, annotated wireframes depicting all elements on unique screen types, including content, functional, navigation, and interaction specifications.
• Articulates rationale for approach in the context of both business and user needs.
• Define processes and deliverable that meet project goals and are reasonable within operational, cultural and technology constraints.
• Submit Weekly Sprint & Product Performance Report to Management

• Interacting with assigned leads/clients to understand their property requirement in detail via Phone

• Fix up an Face to Face meeting for better understanding of client requirement and To advise suitable options

• Maintain and develop relationships with new & existing customers in person and via telephone calls,chat and emails

• Lineup site inspection/visits for shortlisted/suitable options as advised on Face to Face meeting

• Maintain good relationship with Developer employees to ensure the client get the proper info like Features,Specifications,Pricing and Availability at the time of site visit

• Should have quality to engage and build strong relationship with customers from the enquiry to property registration

• Get updated about exciting & upcoming projects,industry developments,schemes,govt.subsidies,housing loan benefits for home buyers

• Prepare and Maintain on Daily, Weekly and Monthly reports in the shared formats

• Achieving Sales targets and Adhere organisation policies religiously 

• Maintains quality service for clients and Developers by establishing and enforcing organization standards

• Identify new projects/inventory to add on exciting inventory 

• Contributes to team effort by accomplishing related results as needed

• Thorough understanding of React.js, React DOM and its core principles
• Experience in State Management Frameworks like Redux.
• Experience in developing cross-browser/platform compatible solutions for web.
• Experience of backend integrating with RESTful services.
• DOM manipulation and the JavaScript object model.
• In-depth knowledge of newer specifications of TypeScript, ES6,HTML 5,CSS 3.
• Must be familiar libraries like Material UI, Formik.
• Experience in Micro Front End architecture with Webpack Module Module Federation to combine multiple domain driven web apps on the same page without refreshing the page.
• Experience in different approaches on orchestration of Micro-apps of Client Side composition.
• Experience with package manager like npm,yearn.
• Experience with tools/packages like Visual Studio Code,ES Lint,SonarQube,Keycloak.
• Good understanding on Unit testing framework - Jest/ enzyme.

Location: Remote Working

** Preference will be given to immediate joinee

What you need to have:

Experience: 2 to 5 years

Annual CTC: Rupees 10,00,000 to 12,00,000