AWS DevOps Engineer

Role Overview

We are looking for a DevOps / Platform Engineer with 3–4 years of experience to help manage AWS cloud infrastructure, automation, and AI-ready platform operations. You will work closely with engineering and AI teams to ensure scalable, secure, and reliable deployments.

Key Responsibilities

1. AWS & Infrastructure: Manage core AWS services (EC2, EKS, Lambda, RDS, S3, VPC) using Infrastructure-as-Code (Terraform, CloudFormation, or CDK).
2. AI/ML Workflows: Support infra for AI applications, model serving, vector databases, and GPU-based workloads.
3. CI/CD & Automation: Build and maintain deployment pipelines using GitHub Actions, GitLab CI, or Jenkins.
4. Containers & Kubernetes: Deploy and maintain containerized applications using Docker and Kubernetes (EKS) or ECS.
5. Observability & Incident Support: Maintain dashboards and alerts with CloudWatch, Prometheus, or Grafana, and participate in on-call response.
6. Security & FinOps: Apply AWS security best practices (IAM, encryption, secrets) and assist with cloud cost optimization.

Must-Have Skills & Qualifications

1. 3–4 years of experience in DevOps, SRE, or Cloud Infrastructure Engineering.
2. AWS & Containers: Good working knowledge of core AWS services, Docker, and Kubernetes (EKS).
3. Infrastructure-as-Code: Practical experience with Terraform, CloudFormation, or AWS CDK.
4. Linux & Networking: Solid fundamentals in Linux systems, DNS, routing, and load balancing.
5. Scripting: Hands-on scripting proficiency in Python, Bash, or Go.
6. CI/CD & Observability: Experience building CI/CD pipelines (GitHub Actions, GitLab CI, or Jenkins) and using monitoring tools (CloudWatch, Prometheus, Grafana, or Datadog).

Nice-to-Have Skills

1. Basic exposure to AI/ML infrastructure, model serving, or GPU-based compute.
2. Experience with event-driven messaging systems (Kafka, Redis, or SQS).
3. Familiarity with GitOps tools and Helm (ArgoCD, Flux, or OpenTelemetry).
4. AWS Certifications (Solutions Architect Associate, SysOps Administrator, or DevOps Engineer).

We are looking for a hands-on Senior AWS Cloud Engineer to lead the infrastructure build, optimization, automation, and production deployment of a Multi-Agent AI Chatbot Platform hosted on AWS. The development environment is already in place, and the successful candidate will drive the solution through testing, integrations, and production go-live.

Key Responsibilities

• Review, validate, and optimize existing Terraform code and AWS infrastructure.
• Establish and manage integrations with enterprise platforms such as ServiceNow, Workday, and other third-party systems.
• Design, build, and support secure, scalable, and highly available AWS environments.
• Implement and automate CI/CD pipelines and Infrastructure-as-Code practices.
• Lead infrastructure testing, performance tuning, and production readiness activities.
• Drive deployment and operationalization of the platform in the Production environment.
• Implement cloud governance, security, monitoring, and FinOps best practices.
• Troubleshoot and resolve complex cloud infrastructure issues.

Required Skills & Experience

• 10+ years of IT experience with strong expertise in AWS Cloud Engineering.
• Proven experience designing, deploying, and managing AWS production environments.
• Strong hands-on experience with Terraform and Infrastructure-as-Code.
• Experience with CI/CD pipeline automation and DevOps practices.
• Expertise in AWS services including VPC, IAM, EC2, S3, Lambda, CloudWatch, and networking.
• Experience in performance optimization, reliability, and cloud cost management (FinOps).
• Strong scripting and automation skills.
• Experience integrating enterprise applications through APIs and secure connectivity patterns.

Preferred Skills

• Experience supporting AI/GenAI, chatbot, or multi-agent platforms.
• AWS Certifications (Associate/Professional).
• Banking or Financial Services domain experience.

We are looking for a hands-on Senior AWS Cloud Engineer to lead the infrastructure build, optimization, automation, and production deployment of a Multi-Agent AI Chatbot Platform hosted on AWS. The development environment is already in place, and the successful candidate will drive the solution through testing, integrations, and production go-live.

Key Responsibilities

• Review, validate, and optimize existing Terraform code and AWS infrastructure.
• Establish and manage integrations with enterprise platforms such as ServiceNow, Workday, and other third-party systems.
• Design, build, and support secure, scalable, and highly available AWS environments.
• Implement and automate CI/CD pipelines and Infrastructure-as-Code practices.
• Lead infrastructure testing, performance tuning, and production readiness activities.
• Drive deployment and operationalization of the platform in the Production environment.
• Implement cloud governance, security, monitoring, and FinOps best practices.
• Troubleshoot and resolve complex cloud infrastructure issues.

Required Skills & Experience

• 10+ years of IT experience with strong expertise in AWS Cloud Engineering.
• Proven experience designing, deploying, and managing AWS production environments.
• Strong hands-on experience with Terraform and Infrastructure-as-Code.
• Experience with CI/CD pipeline automation and DevOps practices.
• Expertise in AWS services including VPC, IAM, EC2, S3, Lambda, CloudWatch, and networking.
• Experience in performance optimization, reliability, and cloud cost management (FinOps).
• Strong scripting and automation skills.
• Experience integrating enterprise applications through APIs and secure connectivity patterns.

Job Title: DevOps Manager

Experience: 8+ Years

Location: Pune

Employment Type: Full-time

About the Role

We are looking for an experienced DevOps Manager with strong hands-on technical expertise and leadership capabilities to manage cloud infrastructure, automation, CI/CD, deployments, and platform reliability. The ideal candidate should have strong experience in Shell Scripting, cloud platforms, Kubernetes, Terraform, and production DevOps environments.

Key Responsibilities

• Lead and mentor the DevOps engineering team.

• Design, implement, and optimize CI/CD pipelines and deployment processes.

• Manage scalable and highly available cloud infrastructure across AWS / Azure / GCP.

• Drive Infrastructure as Code (IaC) using Terraform and configuration automation using Ansible.

• Manage Docker and Kubernetes based environments.

• Develop and maintain automation scripts using Shell/Bash Scripting and Python.

• Implement monitoring, logging, alerting, and observability.

• Handle production incidents, troubleshooting, root cause analysis, and preventive actions.

• Drive infrastructure security, performance, scalability, and cloud cost optimization.

• Collaborate with Development, QA, Security, Architecture, and Delivery teams.

Required Skills & Qualifications

• 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or related roles.

• Strong hands-on experience in Shell / Bash Scripting.

• Experience with AWS / Azure / GCP cloud platforms.

• Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.

• Hands-on experience with Docker, Kubernetes, and Helm.

• Strong experience with Terraform and Ansible.

• Experience with Linux administration, Git, networking, IAM, and cloud security.

• Experience with monitoring tools such as Prometheus, Grafana, ELK, or equivalent.

• Strong troubleshooting, communication, stakeholder management, and team leadership skills.

Preferred Skills (Nice to Have)

• Python scripting experience.

• Cloud / Kubernetes / Terraform certifications.

• Experience with SRE, observability, high-availability architecture, and cloud cost optimization.

This is a senior role in our Application & Database Modernization pillar, on a specific mission: leading a large-scale VMware-to-AWS migration and landing it in production. VMware estates are exactly where modernization programs go to stall — sprawling dependency graphs, undocumented workloads, and a hypervisor bill that grows while the migration deck gathers dust. Our customers need that estate moved, cut over, and retired, on a date in the contract.

You'll lead the design and implementation of the target infrastructure: Landing Zones built to AWS best practices, EKS-based container platforms, Infrastructure as Code across the stack with Terraform and CloudFormation, and HA, DR, security, and backup strategies that hold up in production. Aedeon absorbs the discovery, dependency-mapping, and validation grind that would otherwise consume the project's first two quarters. You own the judgment calls, architecture tradeoffs, cutover sequencing, risk decisions and you carry them through to production. You'll also mentor engineers and shape long-term infrastructure strategy with customer stakeholders. If you want your migration experience to end in retired VMware clusters rather than revised project plans, this is the role.

What you will do?

• Lead the design and implementation of infrastructure for a large-scale VMware-to-AWS migration — from discovery through production cutover.
• Architect and build secure, scalable, and highly available AWS environments, including Landing Zones that follow AWS best practices.
• Design and implement containerized application platforms on Amazon EKS; exposure to ECS is a plus.
• Implement Infrastructure as Code using Terraform and AWS CloudFormation.
• Define and enforce best practices across security, backups, high availability (HA), disaster recovery (DR), monitoring, and operations.
• Enable configuration management using tools such as Ansible, Chef, or similar.
• Build CI/CD pipelines and manage the complete build and release lifecycle for customer applications.
• Drive automation across provisioning, deployment, and operational workflows.
• Retire legacy infrastructure and land cloud-native architectures in its place.
• Improve and maintain DevOps platforms: Jenkins, Git repositories, monitoring, and observability stacks.
• Provide L3-level support for complex infrastructure and platform issues.
• Work with stakeholders on technical strategy and long-term architecture.
• Mentor engineers, contribute to talent evaluation, and support team development.

What are we looking for?

• 6+ years of hands-on DevOps experience, with strong expertise in designing and managing cloud infrastructure.
• Strong experience in VMware-to-AWS migration projects or large-scale infrastructure migrations.
• 4+ years of Terraform and CloudFormation for Infrastructure as Code (IaC).
• 4+ years in configuration management, systems engineering, and managing production-grade infrastructure.
• Solid Linux and/or Windows administration background.
• Deep understanding of AWS services, including VPC, EC2, IAM, EKS, ECS, RDS, S3, Backup, CloudWatch, etc.
• Experience with Kubernetes (EKS), ECS, and Docker in production environments.
• Hands-on experience designing HA, DR, security, and backup strategies.
• Experience with Landing Zone setup, multi-account strategy, and AWS governance frameworks.
• Proficiency in Git with a strong understanding of branching and merging strategies.
• Experience with CI/CD pipelines, automation, and operational tooling.
• A problem-solving mindset that's proactive and oriented toward reliability, performance, and scalability.

You will be preferred if

• Experience across multiple cloud platforms (AWS, Azure, GCP).
• AWS certifications such as Solutions Architect Associate/Professional or DevOps Engineer Professional.
• Exposure to data platforms such as Amazon EMR, Redshift, Lake Formation, and SageMaker.
• Experience designing cloud architectures at an L3/Architect level.

 The Role 

As a **DevOps Engineer** you'll own the infrastructure and delivery backbone that 

keeps our platform running as we grow. You'll build the CI/CD, cloud infrastructure, and 

observability that let a small, fast-moving team ship confidently — and you'll keep our AI and 

data workloads reliable and affordable at scale. 

This is a hands-on role with real ownership: you won't be maintaining someone else's setup, 

you'll be shaping ours. You'll work closely with the backend, AI/ML, and data teams to make 

deployment boring, incidents rare, and scaling a non-event. --- 

What You'll Own 

**CI/CD & developer experience** 

- Build and maintain fast, reliable CI/CD pipelines so engineers ship multiple times a day with 

confidence. - Make the path from commit to production simple, safe, and repeatable, with sensible 

automated testing, rollbacks, and release controls. 

**Cloud infrastructure & IaC** - Own our cloud infrastructure (AWS/GCP) end to end, managed as code (Terraform or 

similar) — no click-ops. - Design for scale and cost-efficiency as store and conversation volumes grow. 

**Containers & orchestration** - Run our services on containers/Kubernetes: deployments, autoscaling, networking, and 

resource management. - Support the specific needs of AI/ML workloads, including GPU-backed inference and batch 

processing for the speech pipeline. 

**Reliability & observability (SRE)** - Own uptime, performance, and incident response — monitoring, logging, tracing, alerting, 

on-call, and blameless postmortems. - Define and defend SLOs; keep the platform dependable as it scales across clients. 

**Data & pipeline infrastructure** - Support the infrastructure behind large-scale, edge-to-cloud data movement and 

processing (audio ingestion, ASR/AI pipelines, analytics). - Keep data workloads reliable, performant, and cost-aware. 

**Security & compliance** - Bake security into the platform: secrets management, IAM/least-privilege, encryption in 

transit and at rest, network hardening, and vulnerability management. - Support compliance readiness (including India's DPDP Act and enterprise-client security 

requirements) for a product that handles sensitive customer conversations. 

**Cost & scale** - Own cloud cost visibility and optimization; make scaling decisions that balance reliability 

and spend. --- 

What You'll Bring - 6+ years in DevOps, SRE, platform, or infrastructure engineering, running production 

systems at meaningful scale. - Strong hands-on experience with a major cloud provider (**AWS or Azure or GCP**) and 

Infrastructure-as-Code (**Terraform** or equivalent). - Solid experience with **containers and Kubernetes** in production. - Experience building and owning **CI/CD** pipelines (e.g. GitHub Actions, GitLab CI, 

Jenkins, Argo, or similar). 

- Comfort with a scripting/automation language (Python, Go, or Bash) and a strong 

automation-first mindset. - Real experience with **observability** (Prometheus/Grafana, ELK, Datadog, 

OpenTelemetry, or similar) and running incident response / on-call. - A security-conscious approach — secrets, IAM, encryption, and least-privilege as defaults. - Startup temperament: ownership, pragmatism, and a bias to automate and ship. - Based in or willing to relocate to Bangalore, and up for an onsite/hybrid, in-person team. 

Bonus Points - Experience running **ML/AI or GPU workloads** in production (inference serving, batch 

pipelines, model deployment). - Experience with data-intensive infrastructure — streaming/queues (Kafka, SQS), data 

pipelines, or large object/audio storage. - Exposure to **edge devices / IoT fleets**, OTA updates, or high-volume device-to-cloud 

ingestion. - Experience with compliance/security frameworks (SOC 2, ISO 27001, DPDP). - FinOps / cloud cost-optimization experience. - Early-stage startup experience. --- 

Why Join - Own infrastructure that's already live with leading retail brands and growing fast — real 

scale, real impact. - Work across genuinely interesting workloads: speech AI, GPU inference, large-scale data, 

and edge-to-cloud ingestion. - Small team, high ownership, direct line to engineering leadership — your decisions ship. - Build the platform foundation of a category-defining product from an

We are seeking a highly skilled Senior DevOps Engineer with 8+ years of professional experience to join our team. In this role, you will design, implement, and optimize cloud infrastructure and CI/CD processes.

You will collaborate closely with development, QA, and operations teams to deliver scalable, secure, automated, and reliable solutions on AWS.

The ideal candidate will have strong hands-on experience with AWS, Terraform, Git/GitHub, Jenkins, PowerShell, Python, AWS Systems Manager (SSM) Documents, and Active Directory (AD) administration, along with a passion for automation, efficiency, and operational excellence.

Key Responsibilities

• Design, build, and maintain scalable cloud infrastructure on AWS.
• Develop and manage Infrastructure as Code (IaC) using Terraform.
• Build, maintain, and optimize CI/CD pipelines using Jenkins and GitHub.
• Use AWS Systems Manager (SSM) to support operational automation and system administration.
• Automate system tasks and administrative workflows using PowerShell and other scripting languages.
• Create, maintain, and execute custom SSM Documents for configuration management, patching, automation, and troubleshooting.
• Manage and administer Active Directory (AD), including users, groups, permissions, policies, authentication, and integration with AWS services.
• Implement and manage version-control workflows in Git and GitHub.
• Ensure infrastructure and deployment processes follow best practices for security, reliability, scalability, and cost optimization.
• Monitor and troubleshoot production systems to ensure high availability, performance, and reliability.
• Collaborate with development teams to improve software delivery processes and release management.
• Mentor junior engineers and contribute to the development of DevOps standards and best practices.

Required Skills and Experience

• 8+ years of professional experience, including at least 4 years in DevOps or Site Reliability Engineering (SRE) roles.
• Strong hands-on experience with AWS services, including EC2, VPC, IAM, S3, EKS, Lambda, and related services.
• Proven expertise in Terraform for Infrastructure as Code.
• Experience administering both Linux and Windows operating systems.
• Experience designing and managing CI/CD pipelines using Jenkins and GitHub.
• Proficiency with Git workflows and source-code management best practices.
• Strong PowerShell scripting skills; familiarity with Python and/or Bash is a plus.
• Experience with AWS Systems Manager (SSM), including creating and managing SSM Documents.
• Hands-on experience managing Active Directory, including users, groups, policies, authentication, permissions, and AWS integration.
• Solid understanding of cloud networking, security, monitoring, and troubleshooting.
• Excellent problem-solving, communication, collaboration, and decision-making skills.

Nice-to-Have Skills

• Experience with containerization and orchestration technologies, such as Docker, Kubernetes, and Amazon EKS.
• Knowledge of monitoring and observability tools, such as Amazon CloudWatch, New Relic, and Sumo Logic.
• An AWS certification, such as AWS Certified DevOps Engineer – Professional or AWS Certified Solutions Architect.

Who You Are

• You are eager to learn new technologies and continuously improve your skills.
• You make sound decisions and take ownership of your work.
• You are proactive, self-motivated, and comfortable taking initiative.
• You are a strong communicator who enjoys collaborating with cross-functional teams.
• You are committed to improving processes, automation, reliability, and operational efficiency.

Job Title : DevOps Engineer / Site Reliability Engineer (SRE)

Experience : 4+ Years

Location : Gurugram, Sector 48, Haryana (On-site)

Employment Type : Full-Time

Working Days : Monday to Saturday (1st & 3rd Saturday Off)

About the Role :

We are looking for a hands-on DevOps Engineer / Site Reliability Engineer (SRE) with strong experience in Linux, AWS, Kubernetes, Docker, CI/CD, Infrastructure as Code, and production application deployments.

The ideal candidate should have real-world production experience, excellent troubleshooting skills, and the ability to manage both infrastructure and application-level issues.

Mandatory Skills :

Linux, AWS, Docker, Kubernetes, Terraform, Ansible, Jenkins, GitHub Actions, GitLab CI/CD, CI/CD, Infrastructure as Code (IaC), Python, Bash, Git, Grafana, Prometheus, ELK, CloudWatch, New Relic, SRE (SLI/SLO/SLA), Networking (DNS, HTTP/HTTPS, TCP/IP, Load Balancer), Production Application Deployment & Troubleshooting

Key Responsibilities :

• Manage and maintain AWS cloud infrastructure.
• Build and optimize CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI.
• Deploy, monitor, and troubleshoot applications across production environments.
• Automate infrastructure using Terraform and Ansible.
• Manage Docker containers and Kubernetes clusters.
• Monitor systems using Grafana, Prometheus, ELK, CloudWatch, and New Relic.
• Perform Linux server administration and troubleshooting.
• Handle production incidents, Root Cause Analysis (RCA), and improve system reliability.
• Collaborate with development teams to support application releases and automation.

Required Qualifications :

• Bachelor's degree in Computer Science or related field.
• 4+ years of hands-on experience in DevOps / SRE.
• Strong Linux administration and production troubleshooting skills.
• Experience with AWS and modern DevOps toolchains.
• Hands-on experience with application deployment and production support.

What We're Looking For :

• Strong practical Linux and cloud knowledge.
• Real production experience with application deployments.
• Ability to troubleshoot both infrastructure and application issues.
• Experience handling live production incidents.
• Excellent communication and problem-solving skills.
• Candidates should be comfortable with scenario-based technical discussions and demonstrate genuine hands-on expertise.

Interview Process :

1. HR Screening
2. Technical Round
3. Client Technical Round
4. Final Discussion

Note : The interview will focus on practical hands-on experience in Linux, AWS, Kubernetes, Docker, CI/CD, Infrastructure as Code, application deployment, production troubleshooting, and real-world DevOps scenarios.

About the company:

We empower US healthcare payers with a truly next-generation, cloud-native, holistic, and customizable platform designed to prevent and adapt to the ever-evolving inaccuracies in healthcare claims and payments. By reducing complexity and administrative costs, we offer a unified, healthcare-dedicated platform backed by top VCs like BeeNext, 3One4 Capital, and Saison Capital.

Position Overview:

We are looking for an experienced DevOps Engineer to join our team in Bengaluru. In this role, you will be responsible for building, optimizing, and maintaining scalable, secure, and highly available multi-cloud infrastructure that supports our engineering teams. The ideal candidate brings strong hands-on experience with Kubernetes, Infrastructure as Code (Terraform), and robust monitoring/observability stacks to enable seamless, reliable, and automated deployments.

Key Responsibilities:

• Container Orchestration: Deploy, scale, and manage containerized workloads on Kubernetes (EKS, AKS, and GKE).
• Infrastructure as Code (IaC): Build and maintain modular, reusable, and version-controlled infrastructure using Terraform across AWS, Azure, and GCP.
• Monitoring & Observability: Set up, manage, and optimize monitoring, logging, and alerting stacks (e.g., Prometheus, Grafana, ELK/EFK, Loki, Datadog).
• CI/CD Pipeline Management: Own, improve, and automate CI/CD pipelines to enable fast, reliable, and frictionless software releases.
• System Reliability & SRE Practices: Implement best practices for system reliability, including defining SLIs/SLOs, managing incident response, and participating in on-call support.
• Troubleshooting & Support: Diagnose and resolve complex production issues across infrastructure, networking, and application layers.
• Security & Compliance: Implement infrastructure security best practices, including IAM policies, secrets management, and network security.
• Automation: Eliminate repetitive operational tasks by writing clean, efficient scripts in Python, Bash, or Go.
• Operations & Planning: Participate in capacity planning, cost optimization, disaster recovery, and infrastructure scaling initiatives while maintaining clear documentation and runbooks.

Requirements :

• Solid working experience with cloud providers, specifically AWS, Azure, or GCP.
• Strong understanding of containerization (Docker) and container orchestration concepts.
• Familiarity with Linux system administration and networking fundamentals.
• Experience with version control systems (Git) and GitOps workflows (ArgoCD/Flux is a plus).
• Strong problem-solving skills and the ability to thrive in a fast-paced, collaborative environment.

Qualifications :

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience)

Key Skills:

• The ideal candidate must possess deep expertise in container orchestration, specifically hands-on experience managing Kubernetes ecosystems—including Helm charts, cluster networking, and RBAC policies—alongside a foundational mastery of Docker containerization.
• Proficiency in managing cloud architecture as software is essential, with a heavy emphasis on Terraform execution, including advanced module creation, state management, and multi-environment workspaces.
• A strong capability to implement full-stack visibility is required, utilizing tools like Prometheus, the Grafana LGMT stack, ELK/EFK, or Loki to build highly optimized monitoring, alerting, and logging systems.
• Candidates should have a proven track record of constructing and scaling automated deployment pipelines using industry-standard platforms such as Jenkins, GitLab CI, GitHub Actions, or Azure DevOps to minimize release friction. .
• Strong core programming fundamentals are required to automate repetitive infrastructure tasks, with practical proficiency in Python, Bash, or Go.
• Familiarity with cutting-edge cloud-native technologies is highly desirable, including enterprise service meshes (Istio, Linkerd), comprehensive cloud security frameworks (HashiCorp Vault, OPA, Trivy), and a data-driven approach to cloud cost management and FinOps practices.

Work Location: Jayanagar - Bangalore.

Work Mode: Work from Office, hybrid- 3 days WFO

Note: We are looking for immediate joiners & Bangalore Candidates only

Benefits:

• Best-in-class compensation
• Health insurance for Family
• Personal Accident Insurance
• Friendly and Flexible Leave Policy
• Certification and Course Reimbursement
• Medical Coding CEUs and Membership Renewals
• Health checkup
• And many more!

Key Responsibilities

• Automate application deployments from Bitbucket to servers using CI/CD pipelines.
• Design and manage scalable, highly available AWS infrastructure.
• Implement Auto Scaling, ELB, and Route 53 for traffic management and high availability.
• Work with AWS services including IAM, RDS, DynamoDB, EC2, and other cloud services.
• Build and manage Docker containers and server images.
• Deploy and manage applications using Kubernetes.
• Implement Infrastructure as Code using Terraform, CloudFormation, or Ansible.
• Develop automation scripts using Python and Bash.
• Implement monitoring and logging using tools such as Prometheus, Grafana, and ELK.
• Integrate security and compliance practices into CI/CD pipelines.
• Optimize infrastructure for security, scalability, performance, and cost.

Required Skills

• 3+ years of experience in DevOps or a similar role.
• Strong knowledge of AWS beyond EC2.
• Hands-on experience with Jenkins or similar CI/CD tools.
• Experience with Docker and Kubernetes.
• Good understanding of Terraform/IaC and automation.
• Proficiency in Python and/or Bash scripting.
• Knowledge of DevSecOps, security, and compliance best practices.
• Strong troubleshooting and problem-solving skills.