Associate Director- Product Management

Role Summary

We are looking for a business analyst with proven experience delivering enterprise-class customer relationship management (CRM) and customer experience (CX) solutions across local, state, and other public sectors.

The ideal candidate should be comfortable owning end-to-end delivery from requirement to deployment.

Key Responsibilities

•  Lead requirement-gathering sessions, stakeholder discussions, and functional analysis.
• Manage end-to-end delivery of CRM/CX implementations including case management, service requests, workflows, dashboards, and agent desktop functionality.
• Configure and maintain CRM/CX platform modules- translate business rules into workflows, queues, and cross-channel routing logic.
• Coordinate with business stakeholders, development, QA, and support teams to ensure smooth project execution and delivery.
• Manage escalations, defect tracking, issue resolution, and proactive client communication throughout the project lifecycle.
• Plan and support UAT, regression testing, release validation, and production go-live activities.
• Track project activities and issues using JIRA or similar tool in an Agile/Scrum environment.

Skills & Qualifications

• 4 + years of experience in Business Analysis and project coordination, preferably on enterprise CRM or CX platform implementations.
• Hands-on experience with an enterprise CRM/CX platform covering case management, workflows, dashboards etc
• Familiarity with cross-channel service delivery such as web, social, and service channel integration within a unified CRM/CX environment.
•  Exposure to enterprise application ecosystems (ERP, cloud infrastructure, or related platforms) is a strong advantage.
• Proven ability to manage escalations, defect lifecycles, and cross-functional coordination independently.
• Proficient with JIRA, Zoho, or similar tools for Agile/Scrum tracking; strong documentation and written communication skills.

Senior Systems Administrator JD – VPN

As a Senior Systems Administrator, you will be working to enhance and support the VPN, DNS and proxy infrastructure of a highly distributed network of systems that serve as the backbone of global VPN platforms. Your primary role will be to improve performance, create new solutions for scalability and enhance existing processes.

Professional Experience

• Senior-level Linux system administration in high-traffic, fault-tolerant environments (typically 5-7 years).
• Recent team lead or mentoring responsibility.

Technical Expertise

• Deep Linux knowledge (CentOS/RHEL or similar), strong command-line proficiency.
• Virtualization: KVM / QEMU.
• Containers & orchestration: Docker; Swarm/Kubernetes (EKS, ECS).
• Scripting & automation: Bash and Python.
• Experience with several of the following: Salt / Salt Stack, Ansible, Puppet, Terraform, Vault.
• CI/CD: GitLab pipelines and related tooling.
• Hands-on with tools such as: Prometheus, Grafana, Nagios, Elasticsearch, Logstash, Kibana (ELK).
• Datacenter infrastructure and performance tuning for optimal system health.

Networking & Security

• Strong understanding of TCP/IP, HTTP, DNS, routing, and packet analysis.
• Firewall and traffic control: iptables / ipsets.
• VPN protocols and proxy technologies: WireGuard, OpenVPN, StrongSwan.

Personal Attributes

• Self-starter who enjoys working independently and close collaboration with peers with minimal supervision.
• Eager problem solver who actively seeks process and performance improvements.
• Comfortable reading and writing technical documentation in English; day-to-day team communication is in English
• Service-oriented teammate with excellent verbal and written communication skills; able to convey complex technical concepts to non-technical stakeholders.

Desired (Nice-to-Have)

• Experience administering Elasticsearch/Grafana/Kibana clusters at scale.
• Familiarity with formal change-management policies and processes.
• Demonstrated success supporting or evolving multiple customer-facing security products.

Key Responsibilities

• Design, enhance, and maintain internet-security platforms (VPN, DNS, proxy) through robust tooling and automation.
• Augment system monitoring for better availability, visibility, alerting, and proactive capacity planning.
• Investigate, troubleshoot, and resolve production incidents surfaced by internal monitoring or external reports.
• Participate in architecture and design discussions to define scalable solutions for new and existing services.
• Deliver project work for new business initiatives: environment build-out, infrastructure upgrades, product enhancements, and new-feature rollouts.
• Collaborate with peers on complex technical challenges while also executing individual contributor tasks.
• Participate in an 1-in-5 on-call rotation covering evenings, weekends, and holidays as business needs dictate.

Product Operations Lead

On-site | Reports to COO

Comp: Fixed + Variable + ESOPs

About EquityList

EquityList is building a compliance tech platform for equity compensation management.

Trusted by 500+ companies, we help teams manage their cap tables, equity grants, and compliance workflows with accuracy and ease. Our comprehensive platform simplifies the administration of ESOPs, RSUs, SARs, and RSAs,  enabling finance, legal, and HR teams to operate seamlessly and at scale.

Today, we power equity management for 50,000+ stakeholders and over $5Bn in stock options across APAC, MENA, and the US, serving companies like Tata Consumer Products (NSE), Blackbuck (NSE), Bluestone (NSE), Tabby.ai, Tacobell India, Livspace, Slice, smallcase, Shiprocket, Pristyn Care, Rapido, Zerodha Fund House, and more.

Backed by AngelList India, Hustle Fund, Republic, Unpopular Ventures, Mana Ventures, and a stellar group of angels, we’re redefining how companies manage ownership and compliance globally.

About the Role

As a Product Operations Lead at EquityList, you’ll play a pivotal role in building scalable systems and processes that power our product and customer experience. You’ll sit at the intersection of Product, Engineering, and Customer Success, maintaining data integrity, optimizing onboarding flows, and ensuring smooth operational execution across teams.

This role is ideal for someone who thrives on structure, enjoys solving process challenges, and wants to grow into a Product Leadership position.

What You’ll Do

• Streamline Customer Onboarding Flows:
• Own the backend of customer onboarding, from data migration to platform setup - ensuring accuracy, efficiency, and scalability.

• Maintain Data Integrity:
• Manage and monitor customer and product data across systems to ensure consistency and accuracy.

• Build Operational Systems:
• Design and document internal workflows, tools, and automations that improve visibility and efficiency across Product and CS teams.

• Be the Bridge Between Teams:
• Collaborate closely with the Product, Engineering, and Account Management teams to ensure smooth execution of customer onboarding, migrations, and feature rollouts.

• Drive Product Insights:
• Collect, analyze, and present product usage data and feedback to help prioritize improvements and streamline product delivery.

• Optimize Processes Continuously:
• Identify gaps and opportunities to improve product ops infrastructure and support rapid iteration in a startup environment.

• Contribute to Product Strategy:
• As you grow in the role, help shape and influence how the product team scales processes, systems, and customer onboarding experiences.

Why This Role

You’ll get to build the foundation for how data, onboarding, and product processes scale across the company. It’s a high-ownership role with a clear growth path into Product Management or Product Leadership as the team evolves.

What We’re Looking For

• 4-5 years of experience in Product Operations, Product Management, or Product Analytics, preferably in a SaaS or B2B startup environment.

• Excellent communication and stakeholder management skills — comfortable with CXOs, founders, and functional leaders.

• Data driven; proficient with Excel and has working knowledge of writing SQL

• Highly organized, data-driven, and proactive problem solver.

• Entrepreneurial mindset: you enjoy building systems and processes from scratch.

• High ownership, curiosity, and a bias for action in fast-paced environments.

• Knowledge of equity management, private markets, and startup operations is a plus.

Why Join Us

• As a Product Operations Lead, build the backbone that powers EquityList’s product and customer experience.

• Work directly with the COO and leadership team.

• Influence product direction by being the closest voice to our customers.

• Join a fast-growing SaaS company solving a complex, global problem in equity management.

• Backed by leading investors and trusted by some of the most prominent startups across regions.

Key Roles/Responsibilities: –

• Develop an understanding of business obstacles, create

• solutions based on advanced analytics and draw implications for

• model development

• Combine, explore and draw insights from data. Often large and

• complex data assets from different parts of the business.

• Design and build explorative, predictive- or prescriptive

• models, utilizing optimization, simulation and machine learning

• techniques

• Prototype and pilot new solutions and be a part of the aim

• of ‘productifying’ those valuable solutions that can have impact at a

• global scale

• Guides and coaches other chapter colleagues to help solve

• data/technical problems at an operational level, and in

• methodologies to help improve development processes

• Identifies and interprets trends and patterns in complex data sets to

• enable the business to take data-driven decisions

We are a full-service digital marketing and e-commerce agency committed to helping businesses of all sizes achieve their online goals. We are looking for a highly motivated and results-driven E-commerce Executive to join our team. As an Ecommerce Executive, you will be responsible for managing our online store and ensuring that our customers have a seamless shopping experience. You will work closely with our marketing, operations, and customer service teams to drive sales and increase customer loyalty.

Key Responsibilities:

1. Manage the day-to-day operations of our online store, including product listing, inventory management, order processing, and shipping on various portals like Amazon, Flipkart, Meesho, Paytm, Myntra, Mirraw, Nykaa, and Shopify, etc.

2. Develop and execute e-commerce marketing strategies to drive traffic and sales, including email marketing, social media advertising, and search engine optimization (SEO).

3. Analyze sales data and customer behavior to identify trends and opportunities for improvement, and provide recommendations for product assortment, pricing, and promotions.

4. Manage relationships with vendors and partners to ensure the timely delivery of products and services.

5. Monitor customer reviews and feedback and respond to inquiries and complaints in a timely and professional manner.

6. Develop and maintain a deep understanding of the competitive landscape and industry trends to inform business strategy and drive innovation.

7. Work closely with our offline sales team to ensure a seamless shopping experience for our customers across all channels.

8. Manage and optimize product listings, ensuring that all product information, images, and prices are accurate and up-to-date.

9. Monitor website performance and user experience, and identify areas for improvement to increase conversion rates and customer satisfaction.

10. Develop and execute promotional campaigns, such as discounts, coupon codes, and free shipping offers, to drive sales and increase customer engagement.

11. Collaborate with the design and content teams to create visually appealing and engaging website content, such as banners, landing pages, and product videos.

12. Monitor inventory levels and work closely with the operations team to ensure timely and accurate order fulfillment and delivery.

13. Analyze website traffic and sales data to identify patterns and insights, and provide recommendations for business growth and optimization.

14. Stay up-to-date with industry trends, best practices, and emerging technologies, and apply them to improve our e-commerce operations and customer experience.

Requirements:

• Bachelor's degree in business, marketing, or a related field.
• 2-3 years of experience in e-commerce, preferably in the fashion industry.
• Strong understanding of e-commerce platforms, technologies, and tools, including Shopify, Magento, and Google Analytics.
• Experience with email marketing, social media advertising, and SEO.
• Strong analytical skills and the ability to use data to drive business decisions.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a team.

This is an exciting opportunity for a highly motivated and results-driven individual to join a fast-growing e-commerce company and make a significant impact on our business. We offer a competitive salary, a dynamic work environment, and opportunities for professional growth and development.

If you are passionate about e-commerce and the fashion industry and are looking for a challenging and rewarding career, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and interest in the position to apply for this role.

Function : Sr. DB Developer

Location : India/Gurgaon/Tamilnadu

>> THE INDIVIDUAL

• Have a strong background in data platform creation and management.
• Possess in-depth knowledge of Data Management, Data Modelling, Ingestion  - Able to develop data models and ingestion frameworks based on client requirements and advise on system optimization.
• Hands-on experience in SQL database (PostgreSQL) and No-SQL database (MongoDB) 
• Hands-on experience in performance tuning of DB
• Good to have knowledge of database setup in cluster node
• Should be well versed with data security aspects and data governance framework
• Hands-on experience in Spark, Airflow, ELK.
• Good to have knowledge on any data cleansing tool like apache Griffin
• Preferably getting involved during project implementation so have a background on business knowledge and technical requirement as well.
• Strong analytical and problem-solving skills. Have exposure to data analytics skills and knowledge of advanced data analytical tools will be an advantage.
• Strong written and verbal communication skills (presentation skills).
• Certifications in the above technologies is preferred.

>> Qualification

1. Tech /B.E. / MCA /M. Tech from a reputed institute.

Experience of Data Management, Data Modelling, Ingestion for more than 4 years. Total experience of 8-10 Years

React.js Developer

Software engineering - Bengaluru and remote

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking mobile applications and websites using React.JS, Redux, HOCs, Jest, Tailwind and Chakra.CSS. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of React.JS, Redux, Next.JS,  HOCs, Functional components, Tailwind.CSS, Chakra.CSS, Bootstrap and Jest
2. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
3. You have the ability to explain your algorithms and solutions and understand how to ask questions with respect to mobile app development and web development scenarios
4. You are a smart and energetic talent from engineering and computer science background 
5. Based on the situations you can contribute individually or work with team and make work productive and fun
6. In terms of day to day work, for 2 to 5 years you should have done the following:
1. At least 4 to 5 live projects in React.JS
2. Thorough understanding of stage management in React
3. Writing frontend code with SOLID principle
4. Unit testing of your code with Jest
5. Collaborative development with BitBucket or GIT and handling of code merge conflicts
6. Documenting frontend code 
7. Knowledge of different browsers and various databases supported by browsers locally
8. Proficient in Linux,  and understanding of Ubuntu OS
9. Knowledge on Vue.JS or Svelte is a plus

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival

The candidate for the role will be responsible for enabling single view for the data from multiple sources. 

• Work on creating data pipelines to graph database from data lake
• Design graph database
• Write Graph Database queries for front end team to use for visualization
• Enable machine learning algorithms on graph databases
• Guide and enable junior team members

B.Tech with 2-7 years of experience

Must Have

Hands-on exposure to Graph Databases like Neo4J, Janus etc..

1. Hands-on exposure to programming and scripting language like Python and PySpark
2. Knowledge of working on cloud platforms like GCP, AWS etc.
3. Knowledge of Graph Query languages like CQL, Gremlin etc.
4. Knowledge and experience of Machine Learning 

Good to Have

• Knowledge of working on Hadoop environment

• Knowledge of graph algorithms

• Ability to work on tight deadlines