Design Lead

Position Overview: The Business Development Manager will play a pivotal role in driving the company’s growth by identifying new business opportunities, fostering client relationships, and contributing to Company overall strategy. This individual will be responsible for expanding our client base, increasing revenue, and contributing to business expansion through strategic efforts.

Key Responsibilities:

• Business Development: Research, identify, and evaluate new clients, partners, and market opportunities to develop growth strategies.

• Client Relationship Management: Build and maintain strong, long-term relationships with both existing and potential clients. Understand their needs and align solutions to Company’s offerings.

• Revenue Growth: Consistently achieve set targets, contributing directly to the company’s revenue goals.

• Market Research: Stay informed about industry trends, competitor activities, and market demands to adjust strategies as needed.

• Proposal & Presentation Development: Prepare persuasive proposals and presentations that showcase Company’s services and value propositions.

• Collaboration: Work closely with marketing, production, operations, and creative teams to ensure seamless execution of business initiatives and client requirements.

Qualifications:

• Education: Any Bachelor's degree

• Experience: 3-6 years of experience in business development, sales, or a related field (preferably in the events or entertainment industry)

• Skills:

o Excellent communication, negotiation, and presentation skills

o Strong strategic thinking and problem-solving abilities

o Proven track record of achieving targets and driving business growth o Ability to collaborate with cross-functional teams and manage client expectations effectively

Key Attributes:

• Self-motivated with a results-oriented approach

• Ability to thrive in a fast-paced and dynamic work environment

• Creative and innovative thinker

• Strong organizational, time-management, and multitasking skills

What We Offer:

• Competitive salary with performance-based incentives

• Opportunities for professional development and growth

• A collaborative and supportive work environment

• The chance to work on exciting and impactful project

You will:

• Collaborate with the I-Stem Voice AI team and CEO to design, build and ship new agent capabilities
• Develop, test and refine end-to-end voice agent models (ASR, NLU, dialog management, TTS)
• Stress-test agents in noisy, real-world scenarios and iterate for improved robustness and low latency
• Research and prototype cutting-edge techniques (e.g. robust speech recognition, adaptive language understanding)
• Partner with backend and frontend engineers to seamlessly integrate AI components into live voice products
• Monitor agent performance in production, analyze failure cases, and drive continuous improvement
• Occasionally demo our Voice AI solutions at industry events and user forums

You are:

• An AI/Software Engineer with hands-on experience in speech-centric ML (ASR, NLU or TTS)
• Skilled in building and tuning transformer-based speech models and handling real-time audio pipelines
• Obsessed with reliability: you design experiments to push agents to their limits and root-cause every error
• A clear thinker who deconstructs complex voice interactions from first principles
• Passionate about making voice technology inclusive and accessible for diverse users
• Comfortable moving fast in a small team, yet dogged about code quality, testing and reproducibility

Key Areas of Responsibility

• Participate in project discovery/analysis, design, and deployment planning.
• Document business requirements and functional specifications using Microsoft’s Surestep methodology (GAP Fit analysis and Functional Requirements Documentation).
• Analyze client business processes and recommend ways to improve or re-engineer for optimum performance.
• Implement and deploy Dynamics 365 Business Central software (design, configure, train, support).
• Understand user and system requirements and identify specific enhancement customizations if necessary.
• Provide data migration and conversion services.
• Deliver application training in online and in a one-on-one environment.
• Provide basic technical support for project life cycle as well as complex support issues.
• Manage client expectations, the project team (internal and external) all while providing superior customer service.
• Work with application developers during design, development, and testing phases.
• Draft end user documentation.
• Assist in presales demos and related activities

Required Candidate Profile:

• Should have worked in multiple versions of Dynamics NAV and D365 Business Central for international clients.
• Should have completed at least 6-7 full life cycle implementation (Full Life Cycle = General Ledger, Accounts Receivable, Accounts Payable, Fixed Assets, Budget, Cash flow, SCM, Inventory, Decret Manufacturing).
• Background or strong career interest in finance or business analysis.
• Possess a strong, professional work ethic.
• Excels at team collaboration.
• Demonstrated problem-solving and decision-making skills.
• Strives to provide exceptional customer service and high client satisfaction.
• Strong verbal, written and organizational skills.
• Must be fluent in English – both verbal and written

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript (React), HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design. Someone with prior experience with Gatsby, Hasura, Redux, etc and live projects to showcase will get prioritised.

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in JavaScript, HTML5, and CSS3

• Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimize it
• Has good experience in building Android applications
• Experience with the flutter ecosystem is a great plus.
• Who likes to think in terms of software and data architecture before opening Android studio.
• Comfortable with managing development and deployment of applications.
• Open and more importantly excited about learning the new technologies.

Roles and responsibilities

• Participate and contribute to the design and development of the core components of the company service.
• Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment.
• Implement testing frameworks and disciplines as part of every feature development.
• Own performance of the app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in the lowest TAT possible.
• Advocate good engineering has the highest priority with the only exception of value delivered to the end-user.