Dynamics 365 Business Central Functional Consultant

System Maintenance and Monitoring:

• Monitor system performance and identify potential issues.
• Perform routine maintenance tasks, such as software updates and hardware checks.
• Install and configure hardware and software.

Knowledge Base Management:

• Contribute to the development and maintenance of a knowledge base or FAQ.
• Create and update technical documentation and user guides.
• Share knowledge and best practices with team members.

Training and Education:

• Provide training to customers/users on how to use software and hardware.
• Educate customers/users on best practices for maintaining system security.

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

Must be very strong in UI framework (Angular) 

·        Good understanding of core JavaScript and OOJS concepts.

·        Working experience in Web services (SOAP/Restful) integration, failure analysis etc...

·        Hands-on development experience using JavaScript, HTML5, CSS 3, AJAX, JSON, Bootstrap, Angular.

·        Full stack development experience with C#, ASP.NET MVC, Web API.

The ideal candidate should be able to build the front-end and back-end up from conceptualization and business requirements to a fully functional, responsive & intuitive user interface.

Technology Stack -

• Backend Coding PHP

• Framework - Laravel

• MySQL

• HTML5/ CSS/ Javascript/jQuery/Ajax etc

Responsibilities:

• Developing web applications and services using Agile development methods.

• Contribute to organization for improvements in process and infrastructure.

• Code, test and operate Laravel based services.

• Effectively use tools and ingenuity to identify and fix defects before they become a problem.

• Integration of user-facing elements developed by front-end developers with server-side logic.

• Writing reusable, testable, and efficient code.

• Design and implementation of low-latency, high-availability, and performant applications.

• Implementation of security and data protection.

This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk

• Prospect for potential new clients and turn this into increased business from across the world.
• Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.

• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Business development management positions require a bachelor’s degree preferably Engineering.
• 2-5 years of sales or marketing experience.
• An MBA is preferred.

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Resume should have candidate photograph in it
• Mention Linkedin Profile URL in the resume
• Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying

Zycus was incorporated in Princeton, U.S. in 1998. Since then, we have grown everyday, and established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.

We develop cloud-based (SaaS) https://www.zycus.com/solution/procurement-performance.html">Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. Our spirit of innovation and our passion to help procurement create greater business impact are reflected among procurement solution deployments that we have undertaken over the years. We are proud to have as our clients, some of the best-of- breed companies across verticals like Manufacturing, Automotives, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more.

With a team of 1000+ employees, we are present in India with 3 development centers at Bengaluru, Mumbai & Pune and offices in thehttps://www.zycus.com/careers/US-Careers.html">U.S., U.K., Australia, https://www.zycus.com/press-releases/zycus-expands-middle-east-presence-with-new-location-in-dubai.html">Dubai and https://www.zycus.com/press-releases/zycus-continues-global-expansion-with-new-office-in-singapore.html">Singapore and Netherlands.

http://www.zycus.com/">Know more about the LEADER of: Gartner’s 2013, 2015 & 2017 Magic Quadrant for Strategic Sourcing Application Suites and The Forrester Wave™: eProcurement, Q2 2017

PRODUCT PORTFOLIO
7 Product Lines

OFFICES
Princeton, Chicago, Atlanta, London, Netherlands, Melbourne, Bangalore, Mumbai, Pune

MARKET SIZE
USD 2 Billion and grows tremendously during economic downturns

Skill & Experience:

Experience : 4 to 6 years

• Strong understanding of JavaScript/Object Oriented JS, its quirks, and workarounds.
• Must have working knowledge of Node JS.
• Must have knowledge of any one Node JS framework such as Express.js, Hapi.js, Sails.js, etc.
• Understanding of REST API and MVC.
• Understanding of Asynchronous Request handling techniques.
• Understanding of Unit testing frameworks like Mocha/Chai.
• Proficient understanding of code versioning tools, such as SVN or GIT.
• Good to have understanding of Design Patterns and SOLID OOP principles.
• Understanding of modern JavaScript development techniques

Should be able to optimize & effectively manage resources and time of the team members.

Should be able to identify, track and mitigate risks to the product

Should not hesitate to carry out healthy and constructive confrontation with team members, peers and managers for the benefit of Product.

• Attractive compensation with a fast track growth opportunity.
• Opportunity to work with a Young and dynamic innovative team of UI professionals .

• Flexible and employee friendly organization